Date of dispatch of this notice: 04/06/2019
Expire date: 03/07/2019
External Reference: 2019-294775
TED Reference: 2019/S 108-264036
Contract notice - utilities
Information
Published
Contract notice - utilities
[NoticeContractUtilities]
[Services]
[Directive201425]
[Section1]: [Ce]
I.1)
[NameAddressContact]
Electricity Supply Board ( ESB )
N/A
2 Gateway
Dublin 3
East Wall Road
IE
[Contactpoint]:
Donie Cahalane
[AddressPhone]:
+353 17026157
[AddressEmail]:
donie.cahalane@esb.ie
[Internets]:
[UrlGeneral]:
http://www.esb.ie
[UrlBuyerprofile]:
https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/377
I.3)
[InfoTendering]
[AddressObtainDocs]:
http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=148024&B=ETENDERS_SIMPLE[AddressFurtherinfo]
[AsContactsAbove]:
[AddressSendTendersRequest]
[AddressSendTenders]:
http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=148024&B=ETENDERS_SIMPLE
[AddressSendTendersRequest]
[AddressToAbove]
I.6)
[Mainactivity]
[MainactivElectricity]
[Section2]: [Object]
II.1)
[QuantityScopeContract]
II.1.1)
[TitleContract]
supply and implementation of a residential customer data analytics solution and support services
[Fileref]:
SSCON4613
II.1.2)
[CpvMain]
72000000
-
II.1.3)
[TypeContract]
[Services]
II.1.4)
[DescrShort]
The purpose of this tender is to engage with a third party provider who uses proprietary algorithms to gain insights from residential customer data. The successful Saas provider will be required to work with Electric Ireland residential customers’ data to deliver insights back to the business. These insights may be delivered back to the customer via a variety of digital channels. In the first three years we envisage that this will include analysis of up to 100K customers’ data. In the following three years we expect this figure to reach 230K customers total.
II.1.6)
[LotsInfo]
[DivisionLots]:
[No]
II.2)
[Description]
II.2.2)
[CpvAdditional]
72000000
-
II.2.3)
[PlacePerformance]
[MainsiteplaceWorksDelivery]:
Dublin
II.2.4)
[DescrProcurement]
The purpose of this tender is to engage with a third party provider who uses proprietary algorithms to gain insights from residential customer data. The successful Saas provider will be required to work with Electric Ireland residential customers’ data to deliver insights back to the business. These insights may be delivered back to the customer via a variety of digital channels. In the first three years we envisage that this will include analysis of up to 100K customers’ data. In the following three years we expect this figure to reach 230K customers total.
The main components will be:
• Best Practice end to end roadmap outlining customer contact strategy for first 2 years.
• Continuous customer on-boarding.
• Delivery of a messaging wrapper to deliver the right message based on analytics to the right customer across all channels.
• Program administration tools & relevant incident management & support services.
• Best practice security data protection and access management.
• In/out data integration with Electric Ireland CIS Systems and customer engagement systems through best practice interfaces.
• Provision of an admin/ customer service agent interface that streamlines the support process for Electric Ireland staff.
• Delivery of data to enable:
o Interactive charts displaying energy use in Euros, kWh, or CO2 emissions
o Provision of customer Alerts & Notifications.
o Provision of energy statements including comparison data, peer to peer comparison, high level disaggregation, hints & tips
o Bill alert notifications
o Weekly consumption notifications
The main components will be:
• Best Practice end to end roadmap outlining customer contact strategy for first 2 years.
• Continuous customer on-boarding.
• Delivery of a messaging wrapper to deliver the right message based on analytics to the right customer across all channels.
• Program administration tools & relevant incident management & support services.
• Best practice security data protection and access management.
• In/out data integration with Electric Ireland CIS Systems and customer engagement systems through best practice interfaces.
• Provision of an admin/ customer service agent interface that streamlines the support process for Electric Ireland staff.
• Delivery of data to enable:
o Interactive charts displaying energy use in Euros, kWh, or CO2 emissions
o Provision of customer Alerts & Notifications.
o Provision of energy statements including comparison data, peer to peer comparison, high level disaggregation, hints & tips
o Bill alert notifications
o Weekly consumption notifications
II.2.5)
[AwardCriteria]
[AwardCriteriaDescriptive]
II.2.7)
[DurationContractFrameworkDps]
[DurationMonths]:
36
[RenewalsSubject]:
[No]
II.2.9)
[LimitOperators]
[EnvisagedNumber]:
5
[CriteriaChoosingLimited]:
Applicants will be assessed on the quality of their responses to the criteria and rules outlined in the qualification questionnaire and at least the top scoring 5 firms will be invited to tender, subject to that number qualifying.
II.2.10)
[VariantsInfo]
[VariantsAccepted]:
[No]
II.2.11)
[OptionsInfo]
[Options]:
[Yes]
[OptionsDescr]:
ESB reserves the right to extend the contract for 2 years and again by a further 2 years (potential total contract period up to 7 years).
II.2.13)
[EuProgrInfo]
[EuProgrRelated]:
[No]
II.2.14)
[InfoAdditional]
Please refer to the individual instructions for submission
of
bids relevant to each tender issued via the system.
of
bids relevant to each tender issued via the system.
[Section3]: [InfoLegal]
III.1)
[ConditionsParticip]
III.1.1)
[SituationPersonalIncl]
[InfoEvaluatingRequir]:
As stated in Procurement Qualification Questionnaire (PQQ) available to download from www.etenders.gov.ie using RFT ID 151796
III.1.2)
[EconomicFinancialStanding]
[InfoEvaluatingWethRequir]:
As stated in Procurement Qualification Questionnaire (PQQ) available to download from www.etenders.gov.ie using RFT ID 151796
III.1.3)
[TechnicalCapacity]
[InfoEvaluatingWethRequir]:
As stated in Procurement Qualification Questionnaire (PQQ) available to download from www.etenders.gov.ie using RFT ID 151796
III.1.6)
[DepositsRequired]
Will be set out in the RFT.
III.1.7)
[FinancingConditions]
Will be set out in the RFT.
III.1.8)
[LegalFormTaken]
As stated in Procurement Qualification Questionnaire (PQQ) available to download from http://www.etenders.gov.ie/ using RFT ID 151796.
III.2)
[ConditionsContract]
III.2.2)
[OtherConditions]
As stated in Procurement Qualification Questionnaire (PQQ) available to download from www.etenders.gov.ie using RFT ID 151796
[Section4]: [Procedure]
IV.1)
[Description]
IV.1.1)
[TypeProcedure]
[ProctypeNegotWCall]
IV.1.8)
[GpaInfo]
[GpaCovered]
: [Yes]
IV.2)
[InfoAdmin]
IV.2.2)
[LimitReceiptTendersReqPart]
[Date]:
03/07/2019
[Time]:
12:00
IV.2.4)
[LanguagesAllowed]
[Language_EN]
[Section6]: [InfoComplement]
VI.1)
[RecurrenceInfo]
[RecurrentProcurement]:
[No]
VI.3)
[InfoAdditional]
1) It is our intention to use the Irish Government Procurement portal (http://www.etenders.gov.ie/) for this competition. Access to this Portal is free of charge. Interested parties must formally register their expression of interest for this competition on eTenders before they can gain access to the PQQ documentation. All information relating to and including the pre-qualification documents, any clarifications and changes will be issued/published via this portal. The contracting entity will not accept responsibility for information relayed (or not relayed) via third parties;
2) This is the sole call for competition for this service;
3) The contracting entity will not be responsible for any costs, charges or expenses incurred by candidates or tenderers;
4) Contract award will be subject to the approval of the competent authorities;
5) It will be a condition of award that candidates are tax compliant;
6) If for any reason it is not possible to admit to the contract one or more of the tenderers invited following the conclusion of this competitive process, or having awarded a contract, the contracting entity reserves the right to invite the next highest scoring tenderer to join the contract and/or deliver the contract as appropriate to the circumstances pertaining to the contract;
7) At its absolute discretion, the contracting entity may elect to terminate this procurement process, the contract awarded at any time;
8) Please note in relation to all documents, that where reference is made to a particular standard, make, source, process, trademark, type or patent, that this is not to be regarded as a de facto requirement. In all such cases it should be understood that such indications are to be treated strictly and solely for reference purposes only, to which the words "or equivalent" will always be appended;
9) Without prejudice to the principle of equal treatment, the contracting entity is not obliged to engage in a clarification process in respect of questionnaires with missing or incomplete information. Therefore, candidates are advised to ensure that they return fully completed questionnaires in order to avoid the risk of elimination from the competition;
10) At Section II.2.9 we have indicated that 5 will be invited to tender, please note that the contracting entity reserves the right to invite at least 5 subject to that number qualifying.
2) This is the sole call for competition for this service;
3) The contracting entity will not be responsible for any costs, charges or expenses incurred by candidates or tenderers;
4) Contract award will be subject to the approval of the competent authorities;
5) It will be a condition of award that candidates are tax compliant;
6) If for any reason it is not possible to admit to the contract one or more of the tenderers invited following the conclusion of this competitive process, or having awarded a contract, the contracting entity reserves the right to invite the next highest scoring tenderer to join the contract and/or deliver the contract as appropriate to the circumstances pertaining to the contract;
7) At its absolute discretion, the contracting entity may elect to terminate this procurement process, the contract awarded at any time;
8) Please note in relation to all documents, that where reference is made to a particular standard, make, source, process, trademark, type or patent, that this is not to be regarded as a de facto requirement. In all such cases it should be understood that such indications are to be treated strictly and solely for reference purposes only, to which the words "or equivalent" will always be appended;
9) Without prejudice to the principle of equal treatment, the contracting entity is not obliged to engage in a clarification process in respect of questionnaires with missing or incomplete information. Therefore, candidates are advised to ensure that they return fully completed questionnaires in order to avoid the risk of elimination from the competition;
10) At Section II.2.9 we have indicated that 5 will be invited to tender, please note that the contracting entity reserves the right to invite at least 5 subject to that number qualifying.
VI.4)
[AppealsProcedure]
VI.4.1)
[AppealsBody]
Chief Registrar
Four Courts, Inns Quay
Dublin 7
IE
[AddressPhone]:
+353 18886000
[Internet]:
http://www.courts.ie
VI.4.2)
[MediationBody]
Not applicable
Ireland
IE
VI.4.4)
[AppealsInfo]
Supplier's own legal advisor
Ireland
Ireland
IE