ETENDERS

Contract award notice

Information

Published

Date of dispatch of this notice: 28/05/2019

External Reference: 2019-214920

TED Reference: 2019/S 104-253168

Contract award notice

[NoticeContractAward]

[NoticeContractAwardSub]

[Directive201424]

[Section1]: [Ca]

I.1)

[NameAddressContact]

Department of Agriculture, Food and the Marine
N/A
Agriculture House
Dublin 2
Kildare Street
IE
[Contactpoint]: Tony Mc Garry
[AddressPhone]: +353 16072415
[AddressEmail]: tony.mcgarry@agriculture.gov.ie
[Internets]:
[UrlGeneral]: http://www.agriculture.gov.ie
[UrlBuyerprofile]: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/307

I.2)

[JointProcurement]

[JointProcurementCentral]
I.4)

[CaType]

[MaintypeMinistry]
I.5)

[Mainactivity]

[MainactivGeneral]

[Section2]: [Object]

II.1)

[QuantityScopeContract]

II.1.1)

[TitleContract]

Provision of a Managed Service for Telephonist Services
[Fileref]:  TEDB8-IRL/2019-212926
II.1.2)

[CpvMain]

64214200  - 
II.1.3)

[TypeContract]

[Services]
II.1.4)

[DescrShort]

The Department requires a managed service for delivery of telephonist services managed and supervised by a dedicated Service Delivery Manager on the Service Provider’s own staff who should not be directly involved carrying out the day-to-day call handling function.
II.1.6)

[LotsInfo]

[DivisionLots]: [No]
II.1.7)

[ValueTotal]

[ValueExclVat]:  740000.00  EUR
II.2)

[Description]

II.2.2)

[CpvAdditional]

64214200  - 
II.2.4)

[DescrProcurement]

The Department requires a managed service for delivery of telephonist services managed and supervised by a dedicated Service Delivery Manager on the Service Provider’s own staff who should not be directly involved carrying out the day-to-day call handling function.
II.2.5)

[AwardCriteria]

[AwardCriteriaBelow]
[AwardCriterionQuality]  -  [AwardCriterionName]:  Quality and Technical Merit  /  [Weighting]:  300
[Price]  -  [Weighting]:  700
II.2.11)

[OptionsInfo]

[Options]: [No]
II.2.13)

[EuProgrInfo]

[EuProgrRelated]: [No]

[Section4]: [Procedure]

IV.1)

[Description]

IV.1.1)

[TypeProcedure]

[ProctypeOpen]
IV.1.8)

[GpaInfo]

[GpaCovered] : [Yes]
IV.2)

[InfoAdmin]

IV.2.1)

[PubPrevious]

[NumberOj]: 2019/S 039-088139
IV.2.9)

[InfoTerminationPin]

[PinAsCallNoContracts]

[Section5]: [AwardOfContract]

[ContractNumber]: 1

[TitleContract]: Provision of a Managed Service for Telephonist Services

[AwardConfirm]: [Yes]
V.2)

[AwardOfContract]

V.2.1)

[DateAward]

01/05/2019
V.2.2)

[AwardOffersInfo]

[OffersReceived]:  1
[OffersReceivedElectronic]:  1
[AwardedGroup] :  [No]
V.2.3)

[AwardedToName]

Accent Facilities Solutions
N/A
The Novum Building
Dublin 17
Clonshaugh Industria
IE
[AddressPhone]: +353 019072800
[AddressEmail]: david.king@accentsolutions.ie
[Internet]: http://www.accentsolutions.ie

[AwardedSme] : [No]
V.2.4)

[ValueContractInfo] ([ExclVat])

[ValueEstimTotalContract]:  740000.00  EUR
[ValueTotalFinal]:  560040.00  EUR

[Section6]: [InfoComplement]

VI.4)

[AppealsProcedure]

VI.4.1)

[AppealsBody]

The High Court of Ireland
Dublin
IE