ETENDERS

Contract award notice

Information

Published

Date of dispatch of this notice: 12/04/2019

External Reference: 2019-291552

TED Reference: 2019/S 075-179027

Contract award notice

Contract award notice

Results of the procurement procedure

Directive 2014/24/EU

Section I: Contracting authority

I.1)

Name and addresses

Enterprise Ireland
N/A
The Plaza
Dublin 3
East Point Business
IE
Contact person: Malcolm Kavanagh
Telephone: +353 7272239
E-mail: malcolm.kavanagh@enterprise-ireland.com
Internet address(es):
Main address: http://www.enterprise-ireland.com
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/434

I.4)

Type of the contracting authority

Body governed by public law
I.5)

Main activity

Economic and financial affairs

Section II: Object

II.1)

Scope of the procurement

II.1.1)

Title

Provision of an enterprise Client Relationship Management (CRM) platform and Marketing Automation System (MAS) via an initial implementation project and ongoing support for Enterprise Ireland
Reference number:  2018/26
II.1.2)

Main CPV code

48445000  -  Customer Relation Management software package
II.1.3)

Type of contract

Services
II.1.4)

Short description

Provision of an enterprise Client Relationship Management (CRM) platform and Marketing Automation System (MAS) via an initial implementation project and ongoing support for Enterprise Ireland
II.1.6)

Information about lots

This contract is divided into lots: no
II.1.7)

Total value of the procurement

Value excluding VAT:  625000.00  EUR
II.2)

Description

II.2.2)

Additional CPV code(s)

30211300  -  Computer platforms
30211400  -  Computer configurations
48900000  -  Miscellaneous software package and computer systems
72212445  -  Customer Relation Management software development services
II.2.3)

Place of performance

Main site or place of performance:  
East Point Business Park. Dublin, Ireland
II.2.4)

Description of the procurement

Provision of an enterprise Client Relationship Management (CRM) platform and Marketing Automation System (MAS) via an initial implementation project and ongoing support for Enterprise Ireland
II.2.5)

Award criteria

Criteria below
Quality criterion  -  Name:  Fitness for purpose of the CRM solution  /  Weighting:  15%
Quality criterion  -  Name:  Fitness for purpose of the Marketing Automation System  /  Weighting:  15%
Quality criterion  -  Name:  Fitness for Purpose of Project Implementation, Migration Delivery and Training Services Proposed  /  Weighting:  15%
Quality criterion  -  Name:  Quality, quantity & balance of proposed team  /  Weighting:  20%
Price  -  Weighting:  30%
II.2.11)

Information about options

Options: no
II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)

Additional information

Please consult the associated documentation, which
contains full instructions regarding the submission of
tenders in respect of this competition.

Section IV: Procedure

IV.1)

Description

IV.1.1)

Type of procedure

Open procedure
IV.1.3)

Information about a framework agreement or a dynamic purchasing system

The procurement involves the establishment of a framework agreement
IV.1.8)

Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement : yes
IV.2)

Administrative information

IV.2.1)

Previous publication concerning this procedure

Notice number in the OJ S: 2018/S 135-308462

Section V: Award of contract

Contract No: 1

Title: Provision of an enterprise Client Relationship Management (CRM) platform and Marketing Automation System (MAS) via an initial implementation project and ongoing support for Enterprise Ireland

A contract/lot is awarded: yes
V.2)

Award of contract

V.2.1)

Date of conclusion of the contract

12/04/2019
V.2.2)

Information about tenders

Number of tenders received:  12
Number of tenders received from SMEs:  9
Number of tenders received from tenderers from other EU Member States:  0
Number of tenders received from tenderers from non-EU Member States:  0
Number of tenders received by electronic means:  12
The contract has been awarded to a group of economic operators :  no
V.2.3)

Name and address of the contractor

Bluewave Technology
Suite 18, The Cubes Offices,Sandyford
Dublin 18
IE

The contractor is an SME : yes
V.2.4)

Information on value of the contract/lot (excluding VAT)

Initial estimated total value of the contract/lot:  750000.00  EUR
Total value of the contract/lot:  1500000.00  EUR

Section VI: Complementary information

VI.4)

Procedures for review

VI.4.1)

Review body

The High Court of Ireland
King Inn's
Dublin
1
IE
Telephone: +353 18886000