Contract notice – utilities

Services

Directive 2014/25/EU

Section I: Contracting entity

I.1)

Name and addresses

EirGrid plc

N/A

Block 2 - The Oval, 160 Shelbourne Road

Ballsbridge

Dublin 4

Contact person: Liam Mac Laughlin

Telephone: +353 12370125

E-mail: liam.maclaughlin@eirgrid.com

Internet address(es):

Main address: http://www.eirgrid.com

Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/219

I.3)

Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at:

http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=145019&B=ETENDERS_SIMPLE

Additional information can be obtained from

the abovementioned address:

Tenders or requests to participate must be submitted

electronically via: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=145019&B=ETENDERS_SIMPLE

Tenders or requests to participate must be submitted

to the abovementioned address

I.6)

Main activity

Electricity

Section II: Object

II.1)

Scope of the procurement

II.1.1)

Title

Customer Relationship Management System (CRM) with Support and Maintenance

Reference number: ENQEIR667

II.1.2)

Main CPV code

48445000 - Customer Relation Management software package

II.1.3)

Type of contract

Services

II.1.4)

Short description

The purpose of the Pre-Qualification Questionnaire (PQQ) is to invite qualification applications from interested parties for the provision of a Customer Relationship Management System (CRM) together with Support and Maintenance. The PQQ attached provides a detailed description of the scope of requirements for the CRM and Support and Maintenance we wish to procure. It also provides information about the selection procedure being used to qualify Candidates.
The Framework Agreement period will be for an initial duration of four years with the option to extend annually for up to an additional four years, subject always to the satisfactory performance of the supplier. EirGrid envisages this project being a solution which will evolve over time and therefore intends awarding a contract with a potential maximum relationship of 20 years including options for renewal at various stages over the life of the arrangement.

II.1.5)

Estimated total value

Value excluding VAT: 3200000.00 EUR

II.1.6)

Information about lots

This contract is divided into lots: no

II.2)

Description

II.2.2)

Additional CPV code(s)

72261000 - Software support services

72263000 - Software implementation services

72266000 - Software consultancy services

II.2.3)

Place of performance

Main site or place of performance:

Ireland and Northern Ireland

II.2.4)

Description of the procurement

The Scope of Requirements is expected to include, but is not limited to the supply of a Customer Relationship Management System and Support and Maintenance for the Eirgrid Group.
This is expected to include, but is not limited to the following:
• Provision and implementation of a Cloud Based Enterprise CRM Product
• EirGrid requires an inclusive support agreement for CRM that in addition to standard system / application support recognises the need for user application support. This will include, but not be limited to, the following related services:
o Access to an Online Customer Support Portal to log incidents and requests
o Remote and, when requested, on-site support
o Core Support Hours: 9am to 5pm Monday to Friday
• Licensing: Successful Tenderer will be expected to manage CRM licence allocation / removal to ensure optimal use / lowest cost of ownership for EirGrid
• Training to EirGrid staff 16 hours per month
• Reporting on Support Performance based on SLA agreed at Contract signing
• Face to face meetings
• Support and advice on system Infrastructure for Production, Pre-Production and Test environments etc.
Day Rate Consultancy Services relating to:
• Delivery of future phases of CRM using day rates agreed in Framework/Contract
• Advice and Guidance in relation to the future Roadmap for the CRM System
• Product Upgrades
• Change Requests
• Project Specific Training

II.2.5)

Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6)

Estimated value

Value excluding VAT: 3200000.00 EUR

II.2.7)

Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 48

This contract is subject to renewal: no

II.2.9)

Information about the limits on the number of candidates to be invited

Envisaged number of candidates: 5

Objective criteria for choosing the limited number of candidates:

“Please see Information Memorandum and Pre-Qualification Questionnaire attached to this notice.”

II.2.10)

Information about variants

Variants will be accepted: no

II.2.11)

Information about options

Options: yes

Description of options:

The initial contract period envisaged is four years with the possibility to extend annually up to a further four years, subject always to the satisfactory performance of the supplier.
The estimated spend of 3,200,000 EUR is taking into account the full duration of the contract including the possible extensions.
Under Article 50.F as set out in Council Directive 2014/25/EU as transposed into Irish law by the European Union Award of Contracts by Utility Undertakings) Regulations 2016 (S.I. 286 of 2016) (the “Regulations”) and given the complexity of EirGrid system set-up, the software installed may become embedded into EirGrid systems architecture. This may lead to future contracts for continuous support. Therefore EirGrid may award future contracts for continuous support up to the maximum allowed 20 years, subject always to the satisfactory performance of the supplier.

II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

Section III: Legal, economic, financial and technical information

III.1)

Conditions for participation

III.1.1)

Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

List and brief description of conditions: Please see Information Memorandum and Pre-Qualification Questionnaire attached to this notice.

III.1.2)

Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3)

Technical and professional ability

Selection criteria as stated in the procurement documents

III.1.4)

Objective rules and criteria for participation

List and brief description of rules and criteria: Please see Information Memorandum and Pre-Qualification Questionnaire attached to this notice.”

III.1.6)

Deposits and guarantees required

Please see Information Memorandum and Pre-Qualification Questionnaire attached to this notice.”

III.1.7)

Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them

Please see Information Memorandum and Pre-Qualification Questionnaire attached to this notice.”

III.1.8)

Legal form to be taken by the group of economic operators to whom the contract is to be awarded

Please see Information Memorandum and Pre-Qualification Questionnaire attached to this notice.”

III.2)

Conditions related to the contract

III.2.2)

Contract performance conditions

Please see Information Memorandum and Pre-Qualification Questionnaire attached to this notice.”

Section IV: Procedure

IV.1)

Description

IV.1.1)

Type of procedure

Negotiated procedure with prior call for competition

IV.1.3)

Information about a framework agreement or a dynamic purchasing system

Framework agreement with a single operator

IV.1.8)

Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement : yes

IV.2)

Administrative information

IV.2.2)

Time limit for receipt of tenders or requests to participate

Date: 14/05/2019

Local time: 12:00

IV.2.4)

Languages in which tenders or requests to participate may be submitted

English, Irish

IV.2.6)

Minimum time frame during which the tenderer must maintain the tender

Duration in months : 12 (from the date stated for receipt of tender)

Section VI: Complementary information

VI.1)

Information about recurrence

This is a recurrent procurement: no

VI.3)

Additional information

1) Interested parties must register their interest on the eTenders website ww.etenders.gov.ie) in order to be included on the mailing list for clarifications. All information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie) only. Registration is free of charge. The Contracting Authority will not accept responsibility for information relayed (or not relayed) via third parties.
2) This is the sole call for competition for this service.
3) The Contracting Authority will not be responsible for any costs, charges or expenses incurred by candidates or tenderers.
4) Contract award will be subject to the approval of the competent authorities.
5) It will be a condition of award that candidates are tax compliant and are in a position to produce a valid tax clearance certificate or eTax Clearance from the Revenue Commissioners when requested.
6) If for any reason it is not possible to award the contract one or more of the tenderers invited following the conclusion of this competitive process, the contracting authority reserves the right to award the contract to the next ranked tenderer as appropriate.
7) At its absolute discretion, the contracting authority may elect to terminate this procurement process or any contract awarded.
8) Please note in relation to all documents, that where reference is made to a particular standard, make, source, process, trademark, type or patent, that this is not to be regarded as a de facto requirement. In all such cases it should be understood that such indications are to be treated strictly and solely for reference purposes only, to which the words “or equivalent” will always be appended.
9) Without prejudice to the principle of equal treatment, the Contracting Authority is not obliged to engage in a clarification process in respect of questionnaires with missing or incomplete information. Therefore, candidates are advised to ensure that they return fully completed questionnaires in order to avoid the risk of elimination from the competition.

VI.4)

Procedures for review

VI.4.1)

Review body

The High Court

Four Courts

Dublin

Telephone: +353 18886000

Internet address: http://www.courts.ie

VI.4.3)

Review procedure

Precise information on deadline(s) for review procedures:

The Contracting Authority will not conclude this contract to which a standstill period applies in accordance with Council Directive 2014/25/EU, until after the expiry of the standstill period which commences on the day following the date of notification on concerned candidates and tenderers. The duration of the standstill period will be 14 calendar days where notifications are sent electronically or by fax and 16 calendar days where these are sent by any other means. The statutory instrument mentioned above provides that review procedures are available in the High Court to a person who has or has had an interest in obtaining the reviewable public contract and alleges that he or she has been harmed or is at risk of being harmed by an infringement of the law in relation in this contract.

VI.4.4)

Service from which information about the review procedure may be obtained

Central Office of the High Courts

Ground Floor, East Winng, Inns Quay

Dublin

Telephone: +353 18886000

Internet address: http://www.courts.ie

Contract notice - utilities

Information