National Transport Authority

N/A

Dun Sceine, Iveagh Court, Harcourt Lane

Dublin 2

D02 WT20

IE

[Contactpoint]: Ellen O'Connor

[AddressPhone]: +353 18798300

[AddressEmail]: procurement@nationaltransport.ie

[AddressFax]: +353 18798333

[UrlGeneral]: https://www.nationaltransport.ie

[UrlBuyerprofile]: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1149

Provision of SharePoint and CRM Development and Support Services

The National Transport Authority uses Microsoft Dynamics CRM 2015 on-premise version with SQL Server 2012 as the backend database. The system is used to manage customer /citizen communications from a number of channels, namely:
- Parliamentary Questions;
- Freedom of Information Requests and communications via the Authority’s website;
- Queries to the following lines of business from the NTA website and through email channels:
o Bus Licencing;
o Cycling;
o Bus and Train services;
o Taxi Regulation matters;
o Passenger information;
o Passenger rights; and
o Bus Connects programme matter.
- Clamping appeals.
Additional details on the scope and requirements are provided in the tender documents.

[SectionNo]:  IV.2.2

[IcarTextCorrPlace]:  Time limit for receipt of tenders or requests to participate

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[IcarRead]:  

The tender response deadline has been extended from 12:00 noon Monday 11th March 2019 to 12:00 noon Monday 25th March 2019