ETENDERS

Contract notice

Information

Published

Date of dispatch of this notice: 17/10/2018

Expire date: 21/11/2018

External Reference: 2018-237831

TED Reference: 2018/S 203-462561

Contract notice

[NoticeContract]

[Directive201424]

[Section1]: [Ca]

I.1)

[NameAddressContact]

Central Bank of Ireland
N/A
PO Box 559
Dublin 1
New Wapping Street,
IE
[Contactpoint]: William MacLaughlin
[AddressPhone]: +353 12246484
[AddressEmail]: william.maclaughlin.contractor@centralbank.ie
[Internets]:
[UrlGeneral]: http://www.centralbank.ie
[UrlBuyerprofile]: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/329

I.3)

[InfoTendering]

[AddressObtainDocs]:  
http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=136840&B=ETENDERS_SIMPLE
[AddressFurtherinfo]
[AsContactsAbove]:  
[AddressSendTendersRequest]
[AddressSendTenders]:  http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=136840&B=ETENDERS_SIMPLE
[AddressSendTendersRequest]
[AddressToAbove]
I.4)

[CaType]

[MaintypePublicbody]
I.5)

[Mainactivity]

[MainactivEconomic]

[Section2]: [Object]

II.1)

[QuantityScopeContract]

II.1.1)

[TitleContract]

Provision of ServiceNow Support
[Fileref]:  2018P002
II.1.2)

[CpvMain]

72260000  - 
II.1.3)

[TypeContract]

[Services]
II.1.4)

[DescrShort]

IMTD use Service Now “Jakarta” as its ITSM tool. This system was upgraded from Helsinki to Jakarta in November 2017. The following sections are used to varied degrees within the organisation – Incident Management, Change Management, Request Fulfilment, Problem Management, Asset Management, CMDB and the ESS Portal has been activated.
The tool is customised (30%) to allow for standard use (customer specific IT systems and Services, customer specific Categories, Subcategories) and integrated with Third Party data centre providers. The Central Bank currently has approximately 1800+active users and 185 fulfillers.
II.1.5)

[ValueMagnitudeEstimatedTotal]

[ValueExclVat]: 250000.00  EUR
II.1.6)

[LotsInfo]

[DivisionLots]: [No]
II.2)

[Description]

II.2.2)

[CpvAdditional]

72261000  - 
72262000  - 
72267100  - 
II.2.3)

[PlacePerformance]

[MainsiteplaceWorksDelivery]:  
Dublin
II.2.4)

[DescrProcurement]

The Central Bank of Ireland’s Information Management and Technology Division (IMTD) provides a help desk which acts as the first point of contact and Tier 1 technical support for Service Now users in the Central Bank and provides on-site support from 07:00 – 19:30 Monday to Friday with an on-call service for out of hour’s incidents/ issues/ faults/ queries.Tenderers must provide support during the hours of 08:00 to 18:00 excluding Public Holidays in the Republic of Ireland (the “Covered Hours”)
II.2.5)

[AwardCriteria]

[AwardCriteriaDescriptive]
II.2.6)

[ValueMagnitudeEstimated]

[ValueExclVat]: 250000.00  EUR
II.2.7)

[DurationContractFrameworkDps]

[DurationMonths]: 60
[RenewalsSubject]: [Yes]
[RenewalsDescr]:  
Initial period of 36 months with extension periods of up to 12 months with a maximum of 2 such extensions. .
II.2.10)

[VariantsInfo]

[VariantsAccepted]: [No]
II.2.11)

[OptionsInfo]

[Options]: [No]
II.2.13)

[EuProgrInfo]

[EuProgrRelated]: [No]

[Section3]: [InfoLegal]

III.1)

[ConditionsParticip]

III.1.2)

[EconomicFinancialStanding]

[CriteriaSelectionDocs]
III.1.3)

[TechnicalCapacity]

[CriteriaSelectionDocs]
III.2)

[ConditionsContract]

III.2.3)

[StaffResponsible]

[StaffResponsibleIndicate]

[Section4]: [Procedure]

IV.1)

[Description]

IV.1.1)

[TypeProcedure]

[ProctypeOpen]
IV.1.8)

[GpaInfo]

[GpaCovered] : [Yes]
IV.2)

[InfoAdmin]

IV.2.2)

[LimitReceiptTendersReqPart]

[Date]:  21/11/2018
[Time]:  15:00
IV.2.4)

[LanguagesAllowed]

[Language_EN]
IV.2.6)

[MinTimeMaintain]

[DurationMonths] : 6  ([FromStatedDate])
IV.2.7)

[OpeningConditions]

[Date]:  21/11/2018
[Time]:  15:00

[Section6]: [InfoComplement]

VI.1)

[RecurrenceInfo]

[RecurrentProcurement]:  [Yes]
[FurtherNoticesTiming]:  
September 2023
VI.4)

[AppealsProcedure]

VI.4.1)

[AppealsBody]

The High Court of Ireland
The Four Courts
Dublin
1
IE
[AddressPhone]: +353 18886000
[AddressEmail]: highcourtcentraloffice@courts.ie
[AddressFax]: +353 18886125
[Internet]: http://www.courts.ie