ETENDERS

Contract award notice

Information

Published

Date of dispatch of this notice: 17/01/2019

External Reference: 2019-291362

TED Reference: 2019/S 014-029385

Contract award notice

Contract award notice

Results of the procurement procedure

Directive 2014/24/EU

Section I: Contracting authority

I.1)

Name and addresses

Department of Health
N/A
NPSO 7th Floor Miesian Plaza 50-58 Baggot St Lower
Dublin 2
D02 XW14
IE
Contact person: Ciara Norton
Telephone: +353 16354749
E-mail: ciara_norton@health.gov.ie
Internet address(es):
Main address: www.health.gov.ie
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1121

I.2)

Joint procurement

The contract is awarded by a central purchasing body
I.4)

Type of the contracting authority

Ministry or any other national or federal authority, including their regional or local subdivisions
I.5)

Main activity

Health

Section II: Object

II.1)

Scope of the procurement

II.1.1)

Title

Establishment and Delivery of the Patient Safety Advocacy Service
Reference number:  NPSO PSAS
II.1.2)

Main CPV code

85100000  -  Health services
II.1.3)

Type of contract

Services
II.1.4)

Short description

The Patient Safety Advocacy Service will provide a free and independent national service to help users of public acute hospitals making or intending to make a formal complaint through the Health Service Executive (HSE) investigation process in "Your Service Your Say" (https://www.hse.ie/eng/about/qavd/complaints/ysysguidance/) in relation to the care they have received, and help those who have been involved in a patient safety incident as described in the HIQA / MHC National Standards for the Conduct of Review of Patient Safety Incidents (https://www.hiqa.ie/reports-and-publications/standard/national-standards-conduct-reviews-patient-safety-incidents-0). Following establishment of the service for public acute hospital users, it will be required that it is commenced for community and primary care services covered by "Your Service Your Say" within the lifetime and cost of the contract.
II.1.6)

Information about lots

This contract is divided into lots: no
II.1.7)

Total value of the procurement

Value excluding VAT:  3823507.00  EUR
II.2)

Description

II.2.2)

Additional CPV code(s)

85100000  -  Health services
85110000  -  Hospital and related services
85112000  -  Hospital support services
85140000  -  Miscellaneous health services
II.2.3)

Place of performance

Main site or place of performance:  
Ireland
II.2.4)

Description of the procurement

The Patient Safety Advocacy Service will provide a free and independent national service to public health service users wishing to make a formal complaint. It will commence in acute hospitals and will commence in primary and community services within the lifetime of the contract (2.5 years). It will meet the needs of the service user within an acceptable time-frame and refer to other services as appropriate. Appropriate governance and structures are required. It will be staffed by advocates who will undergo the training commissioned by the Department of Health. Codes and standards will be developed and applied, with regular review and reporting on cost, activity and progress.
II.2.5)

Award criteria

Criteria below
Quality criterion  -  Name:  Quality  /  Weighting:  41%
Quality criterion  -  Name:  Service Delivery  /  Weighting:  32%
Price  -  Weighting:  27%
II.2.11)

Information about options

Options: no
II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

Section IV: Procedure

IV.1)

Description

IV.1.1)

Type of procedure

Open procedure
IV.1.8)

Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement : yes
IV.2)

Administrative information

IV.2.1)

Previous publication concerning this procedure

Notice number in the OJ S: 2018/S 199-451993

Section V: Award of contract

Contract No: 1

Title: Establishment and Delivery of the Patient Safety Advocacy Service

A contract/lot is awarded: yes
V.2)

Award of contract

V.2.1)

Date of conclusion of the contract

20/12/2018
V.2.2)

Information about tenders

Number of tenders received:  4
Number of tenders received from SMEs:  4
Number of tenders received from tenderers from other EU Member States:  0
Number of tenders received from tenderers from non-EU Member States:  0
Number of tenders received by electronic means:  4
The contract has been awarded to a group of economic operators :  no
V.2.3)

Name and address of the contractor

National Advocacy Service for People with Disabilities
535779
Ground Floor, George’s Quay House, 43 Townsend Street, Dublin 2.
Dublin
D02 VK65
IE
Telephone: +353 761073000

The contractor is an SME : yes
V.2.4)

Information on value of the contract/lot (excluding VAT)

Initial estimated total value of the contract/lot:  4800000.00  EUR
Total value of the contract/lot:  3823507.00  EUR

Section VI: Complementary information

VI.4)

Procedures for review

VI.4.1)

Review body

The High Court of Ireland
Dublin
Dublin
IE
Telephone: +353 18886000
Internet address: www.health.gov.ie