Request for Tenders for the Provision of Schools Broadband Service Desk
[LotNumber]:
1
Request for Tenders for the Provision of Schools Broadband Service Desk
[AwardCriteriaBelow]
[AwardCriterionQuality]
-
[AwardCriterionName]:
Quality of methodology for delivering the Services
/
[Weighting]:
130
[AwardCriterionQuality]
-
[AwardCriterionName]:
Quality of the proposed technical and operational solution to enable delivery of the Services
/
[Weighting]:
160
[AwardCriterionQuality]
-
[AwardCriterionName]:
Quality of approach to service desk flexibility and staff management with reference to scalability and changing service desk needs
/
[Weighting]:
40
[AwardCriterionQuality]
-
[AwardCriterionName]:
Quality of proposed reporting and monitoring capabilities and approach to meeting SLS requirements.
/
[Weighting]:
40
[AwardCriterionQuality]
-
[AwardCriterionName]:
Quality of proposed knowledge and experience of the Service Desk Manager
/
[Weighting]:
100
[AwardCriterionQuality]
-
[AwardCriterionName]:
Quality of transition plan
/
[Weighting]:
130
[AwardLowestCost]
-
[AwardCriterionName]:
Cost
/
[Weighting]:
400