Date of dispatch of this notice: 18/02/2024
External Reference: 2024-266335
TED Reference:
Contract award notice
Information
Published
Contract award notice
Contract award notice
Results of the procurement procedure
Directive 2014/24/EU
Section I: Contracting authority
I.1)
Name and addresses
Bord Altranais agus Cnáimhseachais na hÉireann/Nursing and Midwifery Board of Ireland
N/A
18/20 Carysfort Avenue
Co. Dublin
Blackrock
IE
Contact person:
Procurement NMBI
E-mail:
procurement@nmbi.ie
NUTS code:
IE -
IRELAND
Main address:
http://www.nmbi.ie
Address of the buyer profile:
https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/454
I.4)
Type of the contracting authority
Regional or local agency/office
I.5)
Main activity
Health
Section II: Object
II.1)
Scope of the procurement
II.1.1)
Title
NMBI Business Process Outsourcing - qualification process
Reference number:
2023-03 NMBI BPO
II.1.2)
Main CPV code
79500000
-
Office-support services
II.1.3)
Type of contract
Services
II.1.4)
Short description
The objective of this tender is to implement a workforce augmentation facility where the awarded tenderer will provide additional resources to NMBI to process applications and mitigate demands. The processing solution is to progress and process the applications and maintain business as usual to meet the department’s KPIs. The contract will rely on five resources, with a quality/audit supervisor resource at 10% of the allocated resource (5 resources means 0.5 of a supervisor resource) who will be will be required for and responsible for tracking and monitoring team productivity and reporting directly to NMBI’s Head of Registration or their designate. Each resource/agent will be expected to process and meet agreed targets of applications reviewed per day. These targets will differ depending on the status of the application.
II.1.6)
Information about lots
This contract is divided into lots:
no
II.1.7)
Total value of the procurement
Value excluding VAT:
360000.00
EUR
II.2)
Description
II.2.2)
Additional CPV code(s)
66133000
-
Processing and clearing services
66172000
-
Financial transaction processing and clearing-house services
72310000
-
Data-processing services
72312000
-
Data entry services
72513000
-
Office automation services
II.2.3)
Place of performance
NUTS code:
IE -
IRELAND
Main site or place of performance:
Co. Dublin
II.2.4)
Description of the procurement
There is currently a high volume of overseas applications being received by NMBI. The applications fall within different stages of the process, some requiring follow-up from the applicant while others require follow-up from NMBI.
The focus of this contract to provide support to two main areas, but not limited to these:
1. Applications in the ‘submitted’ category (requiring administrative assessment).
2. Applications in the ‘incomplete’ category (applications with missing documents or undergoing third party checks)
The objective of this tender is to implement a workforce augmentation facility where the awarded tenderer will provide additional resources to NMBI to process applications and mitigate demands. The processing solution is to progress and process the applications and maintain business as usual to meet the department’s KPIs. The contract will rely on five resources, with a quality/audit supervisor resource at 10% of the allocated resource (5 resources means 0.5 of a supervisor resource) who will be will be required for and responsible for tracking and monitoring team productivity and reporting directly to NMBI’s Head of Registration or their designate. Each resource/agent will be expected to process and meet agreed targets of applications reviewed per day. These targets will differ depending on the status of the application.
The focus of this contract to provide support to two main areas, but not limited to these:
1. Applications in the ‘submitted’ category (requiring administrative assessment).
2. Applications in the ‘incomplete’ category (applications with missing documents or undergoing third party checks)
The objective of this tender is to implement a workforce augmentation facility where the awarded tenderer will provide additional resources to NMBI to process applications and mitigate demands. The processing solution is to progress and process the applications and maintain business as usual to meet the department’s KPIs. The contract will rely on five resources, with a quality/audit supervisor resource at 10% of the allocated resource (5 resources means 0.5 of a supervisor resource) who will be will be required for and responsible for tracking and monitoring team productivity and reporting directly to NMBI’s Head of Registration or their designate. Each resource/agent will be expected to process and meet agreed targets of applications reviewed per day. These targets will differ depending on the status of the application.
II.2.5)
Award criteria
Criteria below
Quality criterion
-
Name:
Suitability of tenderers in meeting the service requirement
/
Weighting:
75
Price
-
Weighting:
25
II.2.11)
Information about options
Options:
no
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no
Section IV: Procedure
IV.1)
Description
IV.1.1)
Type of procedure
Open procedure
IV.1.8)
Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement
: no
IV.2)
Administrative information
IV.2.1)
Previous publication concerning this procedure
Notice number in the OJ S: 2023/S 065-194783
Section V: Award of contract
Contract No: 1
Title: NMBI Business Process Outsourcing - qualification process
V.2)
Award of contract
V.2.1)
Date of conclusion of the contract
01/06/2023
V.2.2)
Information about tenders
Number of tenders received:
10
Number of tenders received by electronic means:
10
The contract has been awarded to a group of economic operators
:
noV.2.3)
Name and address of the contractor
SCL Sales Ltd
9776269G
The Weir Road, Milestone House,
Kilcolgan
Galway
IE
Telephone:
+353 91442500
E-mail:
info@saleschannel.ie
NUTS code:
IE -
IRELAND
Internet address:
http://www.sclsales.ie
The contractor is an SME : yes
V.2.4)
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
360000.00
EUR
Section VI: Complementary information
VI.4)
Procedures for review
VI.4.1)
Review body
NMBI
18 Carysfort Avenue
Blackrock
A94 R299
IE