ETENDERS

Contract award notice

Information

Published

Date of dispatch of this notice: 29/03/2023

External Reference: 2023-268130

TED Reference: 2023/S 066-197272

Contract award notice

Contract award notice

Results of the procurement procedure

Directive 2014/24/EU

Section I: Contracting authority

I.1)

Name and addresses

Clare County Council
N/A
Áras Contae an Chláir
Ennis
New Road
IE
Contact person: Brid Deely
Telephone: +353 656846378
E-mail: bdeely@clarecoco.ie
NUTS code:  IE051 -  Mid-West
Internet address(es):
Main address: https://www.clarecoco.ie
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/379

I.4)

Type of the contracting authority

Regional or local authority
I.5)

Main activity

General public services

Section II: Object

II.1)

Scope of the procurement

II.1.1)

Title

Business Process Improvement platform and Customer Relationship Management platform
II.1.2)

Main CPV code

72000000  -  IT services: consulting, software development, Internet and support
II.1.3)

Type of contract

Services
II.1.4)

Short description

Clare County Council seeks to implement a digital service platform for staff and customers. The solution will allow customers to avail of digital services. Customers and staff must be able to submit online applications, such as grants and jobs. The solution will include an in-house development and delivery environment for digital services. It will include an on option for a CRM solution for customer service agents. It will provide a tasks workspace for users assigned tasks in the workflow and service tracking for customers and staff involved in the workflow.
II.1.6)

Information about lots

This contract is divided into lots: no
II.1.7)

Total value of the procurement

Value excluding VAT:  450000.00  EUR
II.2)

Description

II.2.2)

Additional CPV code(s)

48000000  -  Software package and information systems
48445000  -  Customer Relation Management software package
48810000  -  Information systems
72212220  -  Internet and intranet software development services
72212445  -  Customer Relation Management software development services
II.2.3)

Place of performance

NUTS code:  IE051 -  Mid-West
II.2.4)

Description of the procurement

Clare County Council seeks to implement a digital service platform for staff and customers. The solution will allow customers to avail of digital services. Customers and staff must be able to submit online applications, such as grants and jobs. The solution will include an in-house development and delivery environment for digital services. It will include an on option for a CRM solution for customer service agents. It will provide a tasks workspace for users assigned tasks in the workflow and service tracking for customers and staff involved in the workflow.
II.2.5)

Award criteria

Criteria below
Quality criterion  -  Name:  Understanding the requirements  /  Weighting:  5%
Quality criterion  -  Name:  Project manager and delivery team  /  Weighting:  5%
Quality criterion  -  Name:  Project and contract management (30 marks)  /  Weighting:  3%
Quality criterion  -  Name:  Contract performance and measurement  /  Weighting:  5%
Quality criterion  -  Name:  Meeting the requirements set out in sections 2.1 – 2.9 inclusive under Section 2 Requirements under Appendix 1)  /  Weighting:  27%
Quality criterion  -  Name:  Licensing  /  Weighting:  5%
Quality criterion  -  Name:  Support and maintenance  /  Weighting:  10%
Cost criterion  -  Name:  Cost  /  Weighting:  40%
II.2.11)

Information about options

Options: no
II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

Section IV: Procedure

IV.1)

Description

IV.1.1)

Type of procedure

Open procedure
IV.1.8)

Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement : yes
IV.2)

Administrative information

IV.2.1)

Previous publication concerning this procedure

Notice number in the OJ S: 2022/S 179-506211

Section V: Award of contract

Contract No: 1

Title: Business Process Improvement platform and Customer Relationship Management platform

A contract/lot is awarded: yes
V.2)

Award of contract

V.2.1)

Date of conclusion of the contract

24/03/2023
V.2.2)

Information about tenders

Number of tenders received:  2
Number of tenders received by electronic means:  2
The contract has been awarded to a group of economic operators :  no
V.2.3)

Name and address of the contractor

Granicus-Firmstep Limited
792638878
7th Floor, 7 Harp Lane
London
EC3R 6DP
UK
Telephone: +44 800487518
E-mail: roxanne.gimbel@granicus.com
NUTS code:  UKI -  LONDON
Internet address: https://granicus.uk/

The contractor is an SME : yes
V.2.4)

Information on value of the contract/lot (excluding VAT)

Initial estimated total value of the contract/lot:  450000.00  EUR
Total value of the contract/lot:  450000.00  EUR

Section VI: Complementary information

VI.4)

Procedures for review

VI.4.1)

Review body

High Court of Ireland
Four Courts, Ground Floor (East Wing), Inns Quay
Dublin 7
IE
Telephone: +353 18886125
E-mail: highcourtcentraloffice@courts.ie
Fax: +353 18886125
Internet address: http://www.courts.ie

VI.4.2)

Body responsible for mediation procedures

High Court of Ireland
Four Courts, Ground Floor (East Wing), Inns Quay
Dublin 7
IE
Telephone: +353 18886125
E-mail: highcourtcentraloffice@courts.ie
Internet address: http://www.courts.ie

VI.4.4)

Service from which information about the review procedure may be obtained

High Court of Ireland
Dublin
IE
E-mail: highcourtcentraloffice@courts.ie