ETENDERS

Contract award notice

Information

Published

Date of dispatch of this notice: 17/02/2023

External Reference: 2023-210916

TED Reference: 2023/S 038-112001

Contract award notice

Contract award notice

Results of the procurement procedure

Directive 2014/24/EU

Section I: Contracting authority

I.1)

Name and addresses

Department of Enterprise, Trade and Employment
N/A
23 Kildare Street
Dublin
Dublin 2
IE
Contact person: Laura Barrett
Telephone: +353 016312767
E-mail: Laura.Barrett@enterprise.gov.ie
NUTS code:  IE -  IRELAND
Internet address(es):
Main address: http://www.enterprise.gov.ie
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1203

I.4)

Type of the contracting authority

Ministry or any other national or federal authority, including their regional or local subdivisions
I.5)

Main activity

General public services

Section II: Object

II.1)

Scope of the procurement

II.1.1)

Title

Microsoft Dynamics/Power Platform services for the Development of a Case Management System for Employment Permits
Reference number:  2022/S 160-456832
II.1.2)

Main CPV code

72212445  -  Customer Relation Management software development services
II.1.3)

Type of contract

Services
II.1.4)

Short description

The current case management system in the Employment Permits section of the Department of Enterprise, Trade and Employment (DETE) is one of several ageing Lotus Notes based systems which are due for replacement over the coming twelve to eighteen months. The Department is seeking to redevelop these systems using Cloud-based Microsoft Dynamics/Power Platform solutions. The vision for the systems to support this service is for an efficient and easy to use back-end system which supports the optimal processing of employment permits applications, with comprehensive reporting of key metrics to manage demands on the service. The contract on offer in this procurement competition is for the migration of the existing Employment Permits public facing and back-office systems functionality to Microsoft Dynamics 365/Power platform, with a focus on leveraging the capabilities of Dynamics/Power Platform to maximise process efficiencies.
II.1.6)

Information about lots

This contract is divided into lots: no
II.1.7)

Total value of the procurement

Value excluding VAT:  515660.00  EUR
II.2)

Description

II.2.2)

Additional CPV code(s)

72000000  -  IT services: consulting, software development, Internet and support
72212517  -  IT software development services
72212920  -  Office automation software development services
72262000  -  Software development services
II.2.3)

Place of performance

NUTS code:  IE -  IRELAND
II.2.4)

Description of the procurement

The current case management system in the Employment Permits section of the Department of Enterprise, Trade and Employment (DETE) is one of several ageing Lotus Notes based systems which are due for replacement over the coming twelve to eighteen months. The Department is seeking to redevelop these systems using Cloud-based Microsoft Dynamics/Power Platform solutions. The vision for the systems to support this service is for an efficient and easy to use back-end system which supports the optimal processing of employment permits applications, with comprehensive reporting of key metrics to manage demands on the service. Applications for the service will be through a web-based front-end portal which:
• Allows applicants (employers or employees) to apply for an employment permit or renewal of a permit
• Is easy to use and helps an applicant through the process of applying for a permit
• Allows the applicant to upload supporting attachments
• Checks an application and attachments using a rules-based process, with meaningful error messages and rejection of incomplete or incorrect applications
• Allows for card payment and refund
• Allows the applicant to check the status of their application(s)
• Allows the upload of further documentation
• Is fully secure from both a cyber perspective and in protecting the data of applicants.
The contract on offer in this procurement competition is for the migration of the existing Employment Permits public facing and back-office systems functionality to Microsoft Dynamics 365/Power platform, with a focus on leveraging the capabilities of Dynamics/Power Platform to maximise process efficiencies.
II.2.5)

Award criteria

Criteria below
Cost criterion  -  Name:  MEAT  /  Weighting:  100
II.2.11)

Information about options

Options: no
II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

Section IV: Procedure

IV.1)

Description

IV.1.1)

Type of procedure

Open procedure
IV.1.8)

Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement : yes
IV.2)

Administrative information

IV.2.1)

Previous publication concerning this procedure

Notice number in the OJ S: 2022/S 160-456832

Section V: Award of contract

Contract No: 1

Title: Microsoft Dynamics/Power Platform services for the Development of a Case Management System for Employment Permits

A contract/lot is awarded: yes
V.2)

Award of contract

V.2.1)

Date of conclusion of the contract

09/01/2023
V.2.2)

Information about tenders

Number of tenders received:  8
Number of tenders received by electronic means:  8
The contract has been awarded to a group of economic operators :  no
V.2.3)

Name and address of the contractor

Open Sky Data Systems
380089
Unit8, Osprey Business Centre
Naas
Devoy Quarter, Kilda
IE
Telephone: +353 045855675
E-mail: mcronin@openskydata.com
NUTS code:  IE -  IRELAND
Internet address: http://www.openskydata.com

The contractor is an SME : yes
V.2.4)

Information on value of the contract/lot (excluding VAT)

Initial estimated total value of the contract/lot:  800000.00  EUR
Total value of the contract/lot:  515660.00  EUR

Section VI: Complementary information

VI.4)

Procedures for review

VI.4.1)

Review body

Pat McCourt
23 Kildare Street
Dublin 2
IE
E-mail: pat.mccourt@enterprise.gov.ie