Date of dispatch of this notice: 16/12/2022
Expire date: 06/02/2023
External Reference: 2022-228380
TED Reference: 2022/S 246-711324
Contract notice
Information
Published
Contract notice
[NoticeContract]
[Directive201424]
[Section1]: [Ca]
I.1)
[NameAddressContact]
Commission for Communications Regulation (ComReg),
9614619A
One Dockland Central, Guild Street, Dublin 1, Ireland, D01 E4X0
Dublin
Dublin
IE
[Contactpoint]:
Karen Cumiskey
[AddressPhone]:
+353 18049600
[AddressEmail]:
karen.cumiskey@comreg.ie
[AddressFax]:
+353 18049665
[Nutscode]:
IE -
IRELAND
[UrlGeneral]:
https://www.comreg.ie/
[UrlBuyerprofile]:
https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/559
I.3)
[InfoTendering]
[AddressObtainDocs]:
http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=230902&B=ETENDERS_SIMPLE[AddressFurtherinfo]
[AsContactsAbove]:
[AddressSendTendersRequest]
[AddressSendTenders]:
http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=230902&B=ETENDERS_SIMPLE
[AddressSendTendersRequest]
[AddressToAbove]
I.4)
[CaType]
[OtherType]:
Public Body
I.5)
[Mainactivity]
[OtherActivity]:
regulation of the electronic communications sector
[Section2]: [Object]
II.1)
[QuantityScopeContract]
II.1.1)
[TitleContract]
Request for Tenders for provision of Customer Contact Management Services
[Fileref]:
ComReg T09466
II.1.2)
[CpvMain]
79512000
-
II.1.3)
[TypeContract]
[Services]
II.1.4)
[DescrShort]
Request for Tenders (RFT) for provision of Customer Contact Management Services.
• ComReg is seeking a tenderer with a proven track record to provide a ComReg branded managed customer care service for consumers of electronic communications services (“ECS”) premium rate services (“PRS”), and Postal services
• In summary the service involves dealing with all consumer contacts (residential and business consumers) to ComReg and service provider contacts in relation to complaints raised with providers on behalf of individual consumers
• This includes handling queries (requests for information in relation to the sectors we regulate) and managing complaints from consumers and communications with service providers in respect of electronic communications services (“ECS”), premium rate services (“PRS”) and postal services
For Full details please refer to Procurement Documentation uploaded to this RFT # 229999
• ComReg is seeking a tenderer with a proven track record to provide a ComReg branded managed customer care service for consumers of electronic communications services (“ECS”) premium rate services (“PRS”), and Postal services
• In summary the service involves dealing with all consumer contacts (residential and business consumers) to ComReg and service provider contacts in relation to complaints raised with providers on behalf of individual consumers
• This includes handling queries (requests for information in relation to the sectors we regulate) and managing complaints from consumers and communications with service providers in respect of electronic communications services (“ECS”), premium rate services (“PRS”) and postal services
For Full details please refer to Procurement Documentation uploaded to this RFT # 229999
II.1.5)
[ValueMagnitudeEstimatedTotal]
[ValueExclVat]: 3500000.00
EUR
II.1.6)
[LotsInfo]
[DivisionLots]:
[No]
II.2)
[Description]
II.2.2)
[CpvAdditional]
79000000
-
79342300
-
79500000
-
II.2.3)
[PlacePerformance]
[Nutscode]:
IE -
IRELAND
II.2.4)
[DescrProcurement]
Request for Tenders (RFT) for provision of Customer Contact Management Services.
• ComReg is seeking a tenderer with a proven track record to provide a ComReg branded managed customer care service for consumers of electronic communications services (“ECS”) premium rate services (“PRS”), and Postal services
• In summary the service involves dealing with all consumer contacts (residential and business consumers) to ComReg and service provider contacts in relation to complaints raised with providers on behalf of individual consumers.
• This includes handling queries (requests for information in relation to the sectors we regulate) and managing complaints from consumers and communications with service providers in respect of electronic communications services (“ECS”), premium rate services (“PRS”) and postal services.
For Full details please refer to Procurement Documentation uploaded to this RFT # 229999
• ComReg is seeking a tenderer with a proven track record to provide a ComReg branded managed customer care service for consumers of electronic communications services (“ECS”) premium rate services (“PRS”), and Postal services
• In summary the service involves dealing with all consumer contacts (residential and business consumers) to ComReg and service provider contacts in relation to complaints raised with providers on behalf of individual consumers.
• This includes handling queries (requests for information in relation to the sectors we regulate) and managing complaints from consumers and communications with service providers in respect of electronic communications services (“ECS”), premium rate services (“PRS”) and postal services.
For Full details please refer to Procurement Documentation uploaded to this RFT # 229999
II.2.5)
[AwardCriteria]
[AwardCriteriaDescriptive]
II.2.6)
[ValueMagnitudeEstimated]
[ValueExclVat]: 3500000.00
EUR
II.2.7)
[DurationContractFrameworkDps]
[DurationMonths]:
48
[RenewalsSubject]:
[No]
II.2.10)
[VariantsInfo]
[VariantsAccepted]:
[No]
II.2.11)
[OptionsInfo]
[Options]:
[No]
II.2.13)
[EuProgrInfo]
[EuProgrRelated]:
[No]
II.2.14)
[InfoAdditional]
For Full details please refer to Procurement Documentation uploaded to this RFT # 229999
including 1.3 and 1.4 of the RFT which states the Term of the Contract as four years and advises that ComReg reserves the right to extend the Term for a period or periods of up to 12 months with a maximum of three such extensions on the same terms and conditions, subject to ComReg’s obligations at law.
including 1.3 and 1.4 of the RFT which states the Term of the Contract as four years and advises that ComReg reserves the right to extend the Term for a period or periods of up to 12 months with a maximum of three such extensions on the same terms and conditions, subject to ComReg’s obligations at law.
[Section3]: [InfoLegal]
III.1)
[ConditionsParticip]
III.1.1)
[SituationPersonalIncl]
[InfoEvaluatingRequir]:
Please refer to Procurement Documentation uploaded to Contract Notice RFT#229999 https://www.etenders.gov.ie/
III.1.2)
[EconomicFinancialStanding]
[CriteriaSelectionDocs]
III.1.3)
[TechnicalCapacity]
[CriteriaSelectionDocs]
III.2)
[ConditionsContract]
III.2.1)
[ParticularProfessionInfo]
[ParticularProfessionReserved]
[RefLawRegProv]:
Please refer to Procurement Documentation uploaded to Contract Notice RFT#229999 https://www.etenders.gov.ie/
III.2.2)
[OtherConditions]
Please refer to Procurement Documentation uploaded to Contract Notice RFT#229999 https://www.etenders.gov.ie/
III.2.3)
[StaffResponsible]
[StaffResponsibleIndicate]
[Section4]: [Procedure]
IV.1)
[Description]
IV.1.1)
[TypeProcedure]
[ProctypeOpen]
IV.1.8)
[GpaInfo]
[GpaCovered]
: [Yes]
IV.2)
[InfoAdmin]
IV.2.2)
[LimitReceiptTendersReqPart]
[Date]:
06/02/2023
[Time]:
17:00
IV.2.4)
[LanguagesAllowed]
[Language_EN]
IV.2.6)
[MinTimeMaintain]
[DurationMonths]
: 6
([FromStatedDate])
IV.2.7)
[OpeningConditions]
[Date]:
06/02/2023
[Time]:
17:00
[OpeningPlace]:
Please refer to procurement documentation on Contract Notice RFT # 229999 https://www.etenders.gov.ie/
[OpeningAdditInfo]:
At least two ComReg officials are required to unlock the e-postbox
[Section6]: [InfoComplement]
VI.1)
[RecurrenceInfo]
[RecurrentProcurement]:
[No]
VI.2)
[InfoEworkflow]
[EorderingUsed]
[EinvoicingUsed]
[EpaymentUsed]
VI.4)
[AppealsProcedure]
VI.4.1)
[AppealsBody]
The High Court of Ireland
Dublin
IE
VI.4.3)
[AppealsLodging]
[AppealsDeadline]:
Please consult your own legal advisors.