II.1)
Scope of the procurement
Provision of ICT Managed Services
Reference number:
KW 05/2022
72700000
-
Computer network services
Services
II.1.4)
Short description
Kildare and Wicklow Education and Training board (KWETB) requires a suitably qualified contractor for the provision of ICT Managed Services. The successful Managed Service Provider will be responsible for all server infrastructure including backups in KWETB, they will also provide a hosted managed helpdesk with first level support. In addition, KWETB expect the successful tenderer to provide third level support for issues not resolved by (2nd level) on-site support technicians.
II.1.6)
Information about lots
This contract is divided into lots:
no
II.1.7)
Total value of the procurement
Value excluding VAT:
480000.00
EUR
II.2.2)
Additional CPV code(s)
32420000
-
Network equipment
32424000
-
Network infrastructure
32428000
-
Network upgrade
48800000
-
Information systems and servers
48821000
-
Network servers
71356300
-
Technical support services
72000000
-
IT services: consulting, software development, Internet and support
72222300
-
Information technology services
72500000
-
Computer-related services
72510000
-
Computer-related management services
II.2.3)
Place of performance
II.2.4)
Description of the procurement
Kildare and Wicklow Education and Training board (KWETB) requires a suitably qualified contractor for the provision of ICT Managed Services. The successful Managed Service Provider will be responsible for all server infrastructure including backups in KWETB, they will also provide a hosted managed helpdesk with first level support. In addition, KWETB expect the successful tenderer to provide third level support for issues not resolved by (2nd level) on-site support technicians.
Criteria below
Quality criterion
-
Name:
Methodology and approach for delivery of the services and requirements
/
Weighting:
30%
Quality criterion
-
Name:
Approach to Service Continuity including Reliability and Continuity of Supply
/
Weighting:
10%
Quality criterion
-
Name:
Contract and Service Level /Support Management
/
Weighting:
15%
Quality criterion
-
Name:
Sustainability
/
Weighting:
10%
Price
-
Weighting:
35%
II.2.11)
Information about options
Options:
no
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no