Date of dispatch of this notice: 11/11/2022
External Reference: 2022-252417
TED Reference: 2022/S 221-636362
Contract award notice
Information
Published
Contract award notice
Contract award notice
Results of the procurement procedure
Directive 2014/24/EU
Section I: Contracting authority
I.1)
Name and addresses
Raidió Teilifís Éireann ( RTÉ )
8T50578M
Donnybrook
Dublin
Co. Dublin
IE
Contact person:
Joe Lavelle
Telephone:
+353 12082239
E-mail:
joe.lavelle@rte.ie
NUTS code:
IE -
IRELAND
Main address:
http://www.rte.ie
Address of the buyer profile:
https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/396
I.4)
Type of the contracting authority
Body governed by public law
I.5)
Main activity
Recreation, culture and religion
Section II: Object
II.1)
Scope of the procurement
II.1.1)
Title
RTÉ IT Helpdesk and Managed Support Services
Reference number:
22P017
II.1.2)
Main CPV code
72253000
-
Helpdesk and support services
II.1.3)
Type of contract
Services
II.1.4)
Short description
RTÉ invites submissions from suitable competent suppliers for the supply of an IT Helpdesk and Managed Support Service as follows:
Provide an offsite Service Desk function which will include:
• Ticket resolution, where tickets are generated by RTÉ end users using software to be provided as a result of this Tender.
• Where the ticket cannot be resolved offsite by the vendor, assign it to the appropriate RTÉ Resolver Group.
• Work with RTÉ resolver teams to proactively drive the volume of tickets lower and to enable end users to self-service where possible
and provide service desk portal software for end users and service management.
Provide an offsite Service Desk function which will include:
• Ticket resolution, where tickets are generated by RTÉ end users using software to be provided as a result of this Tender.
• Where the ticket cannot be resolved offsite by the vendor, assign it to the appropriate RTÉ Resolver Group.
• Work with RTÉ resolver teams to proactively drive the volume of tickets lower and to enable end users to self-service where possible
and provide service desk portal software for end users and service management.
II.1.6)
Information about lots
This contract is divided into lots:
no
II.1.7)
Total value of the procurement
Lowest offer:
251412.00
EUR
/
Highest offer:
1230000.00
EUR
taken into consideration
(excluding VAT)
II.2)
Description
II.2.2)
Additional CPV code(s)
72000000
-
IT services: consulting, software development, Internet and support
72253100
-
Helpdesk services
72610000
-
Computer support services
72611000
-
Technical computer support services
II.2.3)
Place of performance
NUTS code:
IE -
IRELAND
Main site or place of performance:
Donnybrook Dublin 4
II.2.4)
Description of the procurement
RTÉ invites submissions from suitable competent suppliers for the supply of an IT Helpdesk and Managed Support Service as follows:
Provide an offsite Service Desk function which will include:
• Ticket resolution, where tickets are generated by RTÉ end users using software to be provided as a result of this Tender.
• Where the ticket cannot be resolved offsite by the vendor, assign it to the appropriate RTÉ Resolver Group.
• Work with RTÉ resolver teams to proactively drive the volume of tickets lower and to enable end users to self-service where possible
and provide service desk portal software for end users and service management.
Provide an offsite Service Desk function which will include:
• Ticket resolution, where tickets are generated by RTÉ end users using software to be provided as a result of this Tender.
• Where the ticket cannot be resolved offsite by the vendor, assign it to the appropriate RTÉ Resolver Group.
• Work with RTÉ resolver teams to proactively drive the volume of tickets lower and to enable end users to self-service where possible
and provide service desk portal software for end users and service management.
II.2.5)
Award criteria
Criteria below
Price
II.2.11)
Information about options
Options:
no
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no
Section IV: Procedure
IV.1)
Description
IV.1.1)
Type of procedure
Open procedure
IV.1.8)
Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement
: no
IV.2)
Administrative information
IV.2.1)
Previous publication concerning this procedure
Notice number in the OJ S: 2022/S 073-195788
Section V: Award of contract
Contract No: 1
Title: RTÉ IT Helpdesk and Managed Support Services
V.2)
Award of contract
V.2.1)
Date of conclusion of the contract
08/11/2022
V.2.2)
Information about tenders
Number of tenders received:
6
Number of tenders received from SMEs:
0
Number of tenders received from tenderers from other EU Member States:
0
Number of tenders received from tenderers from non-EU Member States:
1
Number of tenders received by electronic means:
6
The contract has been awarded to a group of economic operators
:
noV.2.3)
Name and address of the contractor
Atos IT Solutions and Services Limited
Level 5, Block 4, Dundrum Towncentre, Sandyford Road.Dublin 16 D16 DX96
Dublin 16
D16 DX96
IE
NUTS code:
IE -
IRELAND
The contractor is an SME : no
V.2.4)
Information on value of the contract/lot (excluding VAT)
Lowest offer:
251412.00
EUR
/
Highest offer:
1230000.00
EUR
taken into consideration
Section VI: Complementary information
VI.4)
Procedures for review
VI.4.1)
Review body
The Courts Service
15-24 Phoenix St
Dublin
D07 X028
IE
Telephone:
+353 18886426