ETENDERS

Contract award notice

Information

Published

Date of dispatch of this notice: 09/11/2022

External Reference: 2022-299123

TED Reference: 2022/S 219-631271

Contract award notice

[NoticeContractAward]

[NoticeContractAwardSub]

[Directive201424]

[Section1]: [Ca]

I.1)

[NameAddressContact]

Department of Public Expenditure and Reform
N/A
Government Buildings
Dublin
Upr Merrion Street
IE
[Contactpoint]: Turlough McKenna
[AddressPhone]: +353 016045177
[AddressEmail]: turlough.mckenna@per.gov.ie
[Nutscode]:  IE -  IRELAND
[Internets]:
[UrlGeneral]: www.per.gov.ie
[UrlBuyerprofile]: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1887

I.4)

[CaType]

[OtherType]:  Government Department
I.5)

[Mainactivity]

[OtherActivity]:  ICT

[Section2]: [Object]

II.1)

[QuantityScopeContract]

II.1.1)

[TitleContract]

This public procurement competition relates to the provision of On-site ICT Service Desk Resources to the Office of the Chief Information Officer
[Fileref]:  OGCIO SDT
II.1.2)

[CpvMain]

79620000  - 
II.1.3)

[TypeContract]

[Services]
II.1.4)

[DescrShort]

The OGCIO requires a Service Provider to deliver a team of initially twelve on-site experienced and quality focused ICT Service Desk Resources, (with the skills as outlined in Section 3.2) for the OGCIO ICT Service Desk. This team, will log, capture, resolve and manage service desk issues and requests from customers using the OGCIO’s services responding to a wide range of ICT-related queries from users across the Public Service, by email, telephone and online from the Department’s offices, or via remote access. The ICT Support Service works to the IT Service Management Standard ITIL and staff must be able to work in this environment as well as involved in a range of critically required proactive support services. A highly efficient and professional ICT service is required to support staff across the Public Service in achieving their business objectives. The technical capacity to deliver the service must also be supported by a keen focus on quality customer service.
II.1.6)

[LotsInfo]

[DivisionLots]: [No]
II.1.7)

[ValueTotal]

[ValueExclVat]:  2000000.00  EUR
II.2)

[Description]

II.2.3)

[PlacePerformance]

[Nutscode]:  IE -  IRELAND
II.2.4)

[DescrProcurement]

The OGCIO requires a Service Provider to deliver a team of initially twelve on-site experienced and quality focused ICT Service Desk Resources, (with the skills as outlined in Section 3.2) for the OGCIO ICT Service Desk. This team, will log, capture, resolve and manage service desk issues and requests from customers using the OGCIO’s services responding to a wide range of ICT-related queries from users across the Public Service, by email, telephone and online from the Department’s offices, or via remote access. The ICT Support Service works to the IT Service Management Standard ITIL and staff must be able to work in this environment as well as involved in a range of critically required proactive support services. A highly efficient and professional ICT service is required to support staff across the Public Service in achieving their business objectives. The technical capacity to deliver the service must also be supported by a keen focus on quality customer service.
II.2.5)

[AwardCriteria]

[AwardCriteriaBelow]
[AwardCriterionQuality]  -  [AwardCriterionName]:  Service Desk Expansion and Enhancements  /  [Weighting]:  150
[AwardCriterionQuality]  -  [AwardCriterionName]:  Quality of Service Delivery Model  /  [Weighting]:  350
[AwardLowestCost]  -  [AwardCriterionName]:  Cost  /  [Weighting]:  500
II.2.11)

[OptionsInfo]

[Options]: [No]
II.2.13)

[EuProgrInfo]

[EuProgrRelated]: [No]

[Section4]: [Procedure]

IV.1)

[Description]

IV.1.1)

[TypeProcedure]

[ProctypeOpen]
IV.1.8)

[GpaInfo]

[GpaCovered] : [Yes]
IV.2)

[InfoAdmin]

IV.2.1)

[PubPrevious]

[NumberOj]: 2020/S 162-393786

[Section5]: [AwardOfContract]

[ContractNumber]: 1

[TitleContract]: This public procurement competition relates to the provision of On-site ICT Service Desk Resources to the Office of the Chief Information Officer

[AwardConfirm]: [Yes]
V.2)

[AwardOfContract]

V.2.1)

[DateAward]

01/02/2021
V.2.2)

[AwardOffersInfo]

[OffersReceived]:  5
[NumberTendersSme]:  5
[NumberTendersMs]:  0
[NumberTendersNonms]:  0
[OffersReceivedElectronic]:  5
[AwardedGroup] :  [No]
V.2.3)

[AwardedToName]

Ergo
Ergo of 1st Floor, Block T, Eastpoint Business Park, Dublin 3
Dublin
Dublin 3
IE
[Nutscode]:  IE061 -  Dublin

[AwardedSme] : [Yes]
V.2.4)

[ValueContractInfo] ([ExclVat])

[ValueEstimTotalContract]:  2000000.00  EUR
[ValueTotalFinal]:  2000000.00  EUR

[Section6]: [InfoComplement]

VI.4)

[AppealsProcedure]

VI.4.1)

[AppealsBody]

OGCIO
3A Mayor Street Upper
Dublin
D01 PF72
IE