ETENDERS

Contract notice

Information

Published

Date of dispatch of this notice: 18/10/2022

Expire date: 23/11/2022

External Reference: 2022-228432

TED Reference: 2022/S 204-580895

Contract notice

[NoticeContract]

[Directive201424]

[Section1]: [Ca]

I.1)

[NameAddressContact]

Department of Housing, Local Government and Heritage
N/A
Custom House
Dublin
Dublin 1
IE
[Contactpoint]: Stephen Sheridan
[AddressPhone]: +353 18882718
[AddressEmail]: stephen.sheridan@housing.gov.ie
[Nutscode]:  IE061 -  Dublin
[Internets]:
[UrlGeneral]: http://www.housing.gov.ie
[UrlBuyerprofile]: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1209

I.3)

[InfoTendering]

[AddressObtainDocs]:  
http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=226870&B=ETENDERS_SIMPLE
[AddressFurtherinfo]
[AsContactsAbove]:  
[AddressSendTendersRequest]
[AddressSendTenders]:  http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=226870&B=ETENDERS_SIMPLE
[AddressSendTendersRequest]
[AddressToAbove]
I.4)

[CaType]

[MaintypePublicbody]
I.5)

[Mainactivity]

[MainactivHousing]

[Section2]: [Object]

II.1)

[QuantityScopeContract]

II.1.1)

[TitleContract]

The Department of Housing, Local Government and Heritage seeks the provision of a CRM Platform Related Services Solution
[Fileref]:  CRM
II.1.2)

[CpvMain]

72212445  - 
II.1.3)

[TypeContract]

[Services]
II.1.4)

[DescrShort]

Provision, configuration, implementation and on-going maintenance and support of a new Customer Relationship Management (CRM) Platform.
II.1.5)

[ValueMagnitudeEstimatedTotal]

[ValueExclVat]: 1000000.00  EUR
II.1.6)

[LotsInfo]

[DivisionLots]: [No]
II.2)

[Description]

II.2.2)

[CpvAdditional]

72212445  - 
72261000  - 
72266000  - 
II.2.3)

[PlacePerformance]

[Nutscode]:  IE061 -  Dublin
[MainsiteplaceWorksDelivery]:  
Dublin
II.2.4)

[DescrProcurement]

The Department of Housing, Local Government and Heritage seeks the provision, configuration, implementation and on-going maintenance and support of a new Customer Relationship Management (CRM) platform for the management of the Department’s licensing, case management and grant schemes.
This will include but not limited to the capture and recording of applications, validation, approval and status tracking of applications, workflow management, payment initiation and associated end-to-end reporting and analytics.
The CRM platform will provide the citizen with a customer portal through which they can make applications, track applications, make contact with the Department, and make payments and more.
II.2.5)

[AwardCriteria]

[AwardCriteriaDescriptive]
II.2.6)

[ValueMagnitudeEstimated]

[ValueExclVat]: 1000000.00  EUR
II.2.7)

[DurationContractFrameworkDps]

[DurationMonths]: 36
[RenewalsSubject]: [Yes]
[RenewalsDescr]:  
The Contracting Authority reserves the right, to extend the Term for
a period or periods of up to 12 months (1) year each with a maximum of two (2)
such extensions on the same terms and conditions, subject to the Contracting Authority’s obligations at law.
II.2.10)

[VariantsInfo]

[VariantsAccepted]: [No]
II.2.11)

[OptionsInfo]

[Options]: [No]
II.2.13)

[EuProgrInfo]

[EuProgrRelated]: [No]

[Section3]: [InfoLegal]

III.1)

[ConditionsParticip]

III.1.2)

[EconomicFinancialStanding]

[CriteriaSelectionDocs]
III.1.3)

[TechnicalCapacity]

[CriteriaSelectionDocs]
III.2)

[ConditionsContract]

[Section4]: [Procedure]

IV.1)

[Description]

IV.1.1)

[TypeProcedure]

[ProctypeOpen]
IV.1.8)

[GpaInfo]

[GpaCovered] : [Yes]
IV.2)

[InfoAdmin]

IV.2.2)

[LimitReceiptTendersReqPart]

[Date]:  23/11/2022
[Time]:  12:00
IV.2.4)

[LanguagesAllowed]

[Language_EN]
IV.2.6)

[MinTimeMaintain]

[DurationMonths] : 6  ([FromStatedDate])
IV.2.7)

[OpeningConditions]

[Date]:  23/11/2022
[Time]:  12:00

[Section6]: [InfoComplement]

VI.1)

[RecurrenceInfo]

[RecurrentProcurement]:  [No]
VI.2)

[InfoEworkflow]

[EorderingUsed]
[EinvoicingUsed]
[EpaymentUsed]
VI.4)

[AppealsProcedure]

VI.4.1)

[AppealsBody]

The High Court
Dublin
IE