Date of dispatch of this notice: 05/09/2022
External Reference: 2022-287024
TED Reference: 2022/S 174-490958
Contract award notice
Information
Published
Contract award notice
Contract award notice
Results of the procurement procedure
Directive 2014/24/EU
Section I: Contracting authority
I.1)
Name and addresses
IDA Ireland
N/A
Three Park Place
Dublin 2
Hatch Street Upper
IE
Contact person:
Lorraine Hernon
Telephone:
+353 16034000
E-mail:
lorraine.hernon@ida.ie
NUTS code:
IE -
IRELAND
Main address:
www.idaireland.com
Address of the buyer profile:
https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/240
I.4)
Type of the contracting authority
Body governed by public law
I.5)
Main activity
Other activity:
Foreign Direct Investment
Section II: Object
II.1)
Scope of the procurement
II.1.1)
Title
Supply, Implementation and Support of a SaaS Customer Relationship Management Core Platform with Support & Maintenance.
Reference number:
2104
II.1.2)
Main CPV code
48445000
-
Customer Relation Management software package
II.1.3)
Type of contract
Supplies
II.1.4)
Short description
Supply, Implementation and Support of a SaaS Customer Relationship Management Core Platform with Support & Maintenance.
II.1.6)
Information about lots
This contract is divided into lots:
no
II.1.7)
Total value of the procurement
Lowest offer:
3396354.00
EUR
/
Highest offer:
6939052.00
EUR
taken into consideration
(excluding VAT)
II.2)
Description
II.2.2)
Additional CPV code(s)
72261000
-
Software support services
72263000
-
Software implementation services
II.2.3)
Place of performance
NUTS code:
IE -
IRELAND
Main site or place of performance:
Dublin
II.2.4)
Description of the procurement
As a dynamic sales and marketing organisation, IDA Ireland’s Digital Transformation centres on the commissioning of a new CRM Core Platform. The Digital Transformation roadmap sets out a vision for a CRM Core Platform. Intrinsic to this vision is a ‘Client First’ approach that focusses on delivering an excellent Client experience at each touchpoint.
The proposed platform will provide complete functionality to support all the processes and activities related to Sales, Marketing and Aftercare Support throughout the client journey with IDA. It will continue to enable, and further enhance, the strong existing capabilities of the IDA Team and enable IDA Ireland to deploy optimised business processes across a range of business functions.
The vision for the platform is highlighted below;
• New CRM technology will provide intrinsic support for leads, sales and CRM processes, tailored to the unique aspects of IDA’s business and attuned to client requirements
• The entire client lifecycle will be defined by an end-to-end process with continuous visibility from lead to contract and aftercare support
• The depth of existing client engagement, aftercare support and opportunity conversion will be considerably enhanced via optimised processes and a holistic view of the client
• The platform will act as the system of record for key data elements, driving a single source of ‘truth’ and single view of the client
• Knowledge bases will be integrated tightly with processes, with real-time access to templates and best-in-class collateral to support sales and marketing activities.
The proposed platform will provide complete functionality to support all the processes and activities related to Sales, Marketing and Aftercare Support throughout the client journey with IDA. It will continue to enable, and further enhance, the strong existing capabilities of the IDA Team and enable IDA Ireland to deploy optimised business processes across a range of business functions.
The vision for the platform is highlighted below;
• New CRM technology will provide intrinsic support for leads, sales and CRM processes, tailored to the unique aspects of IDA’s business and attuned to client requirements
• The entire client lifecycle will be defined by an end-to-end process with continuous visibility from lead to contract and aftercare support
• The depth of existing client engagement, aftercare support and opportunity conversion will be considerably enhanced via optimised processes and a holistic view of the client
• The platform will act as the system of record for key data elements, driving a single source of ‘truth’ and single view of the client
• Knowledge bases will be integrated tightly with processes, with real-time access to templates and best-in-class collateral to support sales and marketing activities.
II.2.5)
Award criteria
Criteria below
Quality criterion
-
Name:
Quality of the proposed solution to meet the Core Platform Requirements
/
Weighting:
150
Quality criterion
-
Name:
Quality of the proposed solution to meet the Business Process Requirements
/
Weighting:
100
Quality criterion
-
Name:
Quality of the proposed solution to meet the Technical/ICT Requirements
/
Weighting:
100
Quality criterion
-
Name:
Quality of the proposal to meet the Project Implementation and Delivery Requirements
/
Weighting:
150
Quality criterion
-
Name:
Quality of proposal to meet the Support & Maintenance Requirements
/
Weighting:
150
Quality criterion
-
Name:
Quality of proposal to meet the Contract Management/Governance Requirements
/
Weighting:
50
Cost criterion
-
Name:
Lowest Ultimate Cost
/
Weighting:
300
II.2.11)
Information about options
Options:
yes
Description of options:
The framework agreement will be for 4 years. So that an appropriate return on investment can be achieved, the Contracting Authority reserves the right to extend the Term of the Framework Agreement for a period or periods of up to twelve (12) months with a maximum of three (3) such extension or extensions on the same terms and conditions, subject to the Contracting Authority’s obligations at law. The Term will not exceed seven (7) years in aggregate.
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no
Section IV: Procedure
IV.1)
Description
IV.1.1)
Type of procedure
Restricted procedure
IV.1.3)
Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
IV.1.8)
Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement
: yes
IV.2)
Administrative information
IV.2.1)
Previous publication concerning this procedure
Notice number in the OJ S: 2021/S 156-411730
IV.2.9)
Information about termination of call for competition in the form of a prior information notice
The contracting authority will not award any further contracts based on the above prior information notice
Section V: Award of contract
Contract No: 1
Title: Supply, Implementation and Support of a SaaS Customer Relationship Management Core Platform with Support & Maintenance.
V.2)
Award of contract
V.2.1)
Date of conclusion of the contract
19/05/2022
V.2.2)
Information about tenders
Number of tenders received:
4
Number of tenders received from SMEs:
3
Number of tenders received from tenderers from other EU Member States:
0
Number of tenders received from tenderers from non-EU Member States:
0
Number of tenders received by electronic means:
4
The contract has been awarded to a group of economic operators
:
yesV.2.3)
Name and address of the contractor
Blue Wave Technology Ltd
314938
80 Ranelagh Road, Ranelagh
Dublin
6
IE
Telephone:
+353 12937797
NUTS code:
IE -
IRELAND
Internet address:
www.bluewavegroup.eu
The contractor is an SME : yes
Blue Wave Technology Ltd
314938
80 Ranelagh Road, Ranelagh
Dublin
6
IE
Telephone:
+353 12937797
NUTS code:
IE -
IRELAND
Internet address:
www.bluewavegroup.eu
The contractor is an SME : yes
V.2.4)
Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
10000000.00
EUR
Lowest offer:
3396354.00
EUR
/
Highest offer:
6939052.00
EUR
taken into consideration
Section VI: Complementary information
VI.4)
Procedures for review
VI.4.1)
Review body
High Court
Four Courts, Inns Quay
Dublin 1
IE