Date of dispatch of this notice: 12/07/2022
External Reference: 2022-295994
TED Reference: 2022/S 135-386365
Contract award notice
Information
Published
Contract award notice
Contract award notice
Results of the procurement procedure
Directive 2014/24/EU
Section I: Contracting authority
I.1)
Name and addresses
Competition and Consumer Protection Commission (CCPC)
N/A
Bloom House, Railway Street
Dublin 1
Co.Dublin
IE
Contact person:
Margaret Zdun
Telephone:
+353 14025568
E-mail:
margaretzdun@ccpc.ie
NUTS code:
IE061 -
Dublin
Main address:
www.cpc.ie
Address of the buyer profile:
https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/110732
I.4)
Type of the contracting authority
National or federal agency/office
I.5)
Main activity
Other activity:
Regulator
Section II: Object
II.1)
Scope of the procurement
II.1.1)
Title
The Provsion of Contact Management Services
II.1.2)
Main CPV code
79512000
-
Call centre
II.1.3)
Type of contract
Services
II.1.4)
Short description
The Contracting Authority hereby invites experienced Service Providers to submit tenders in respect of the provision of Contact Management Services (the “Services”) as specified in Schedule 1, in accordance with this request for tenders (“RFT”).
The purpose of this RFT is:
(a) to set out the terms and conditions of the Competition to select a suitable economic operator to provide the Services;
(b) to provide the form of Contract for the provision of the Services; and
(c) to invite interested parties to participate in the Competition by making certain submissions to the Contracting Authority.
The purpose of this RFT is:
(a) to set out the terms and conditions of the Competition to select a suitable economic operator to provide the Services;
(b) to provide the form of Contract for the provision of the Services; and
(c) to invite interested parties to participate in the Competition by making certain submissions to the Contracting Authority.
II.1.6)
Information about lots
This contract is divided into lots:
no
II.1.7)
Total value of the procurement
Value excluding VAT:
3900000.00
EUR
II.2)
Description
II.2.2)
Additional CPV code(s)
79510000
-
Telephone-answering services
II.2.3)
Place of performance
NUTS code:
IE061 -
Dublin
Main site or place of performance:
Dublin
II.2.4)
Description of the procurement
The Contracting Authority hereby invites experienced Service Providers to submit tenders in respect of the provision of Contact Management Services (the “Services”) as specified in Schedule 1, in accordance with this request for tenders (“RFT”).
The purpose of this RFT is:
(a) to set out the terms and conditions of the Competition to select a suitable economic operator to provide the Services;
(b) to provide the form of Contract for the provision of the Services; and
(c) to invite interested parties to participate in the Competition by making certain submissions to the Contracting Authority.
The purpose of this RFT is:
(a) to set out the terms and conditions of the Competition to select a suitable economic operator to provide the Services;
(b) to provide the form of Contract for the provision of the Services; and
(c) to invite interested parties to participate in the Competition by making certain submissions to the Contracting Authority.
II.2.5)
Award criteria
Criteria below
Quality criterion
-
Name:
Approach to Transition
/
Weighting:
30
Quality criterion
-
Name:
On-going delivery
/
Weighting:
140
Quality criterion
-
Name:
IT, Telephony and Business Continuity Solution
/
Weighting:
190
Quality criterion
-
Name:
Quality and performance improvement
/
Weighting:
170
Quality criterion
-
Name:
People management and development
/
Weighting:
140
Quality criterion
-
Name:
Reporting and forecasting
/
Weighting:
30
Cost criterion
-
Name:
Total Costs (ex VAT) (2022 - 2028) for handling up to 45,000 contacts (Basic Charge)
/
Weighting:
200
Cost criterion
-
Name:
Total Costs (ex VAT) (2022-2028) for Supplementary Charge (where between 45,001 and 58,500 contacts are handled)
/
Weighting:
50
Cost criterion
-
Name:
Total Costs (ex VAT) (2022-2028) for Supplementary Charge (where between 58,501-70,000 contacts are handled)
/
Weighting:
20
Cost criterion
-
Name:
Total Costs (ex VAT) (2022-2028) for CRM development drawdown days
/
Weighting:
30
II.2.11)
Information about options
Options:
no
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no
II.2.14)
Additional information
please refer to RFT
Section IV: Procedure
IV.1)
Description
IV.1.1)
Type of procedure
Open procedure
IV.1.8)
Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement
: no
IV.2)
Administrative information
IV.2.1)
Previous publication concerning this procedure
Notice number in the OJ S: 2022/S 071-189742
Section V: Award of contract
Contract No: 1
Title: The Provsion of Contact Management Services
V.2)
Award of contract
V.2.1)
Date of conclusion of the contract
11/07/2022
V.2.2)
Information about tenders
Number of tenders received:
1
Number of tenders received from SMEs:
0
Number of tenders received from tenderers from other EU Member States:
0
Number of tenders received from tenderers from non-EU Member States:
0
Number of tenders received by electronic means:
1
The contract has been awarded to a group of economic operators
:
noV.2.3)
Name and address of the contractor
Fexco Limited
Company Number 167573
Fexco Centre, Iveragh Road
Killorglin
IE
Telephone:
+353 669798431
NUTS code:
IE0 -
IRELAND
Internet address:
www.fexco.com
The contractor is an SME : no
V.2.4)
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
3900000.00
EUR
Section VI: Complementary information
VI.3)
Additional information
Please refer to the RFT
VI.4)
Procedures for review
VI.4.1)
Review body
High Court
Dublin
IE