II.1)
Scope of the procurement
Enforcement Service Provider
Reference number:
TII247
79941000
-
Toll-collection services
Services
II.1.4)
Short description
The Authority was seeking to procure an Enforcement Service Provider (the “ESP”) to provide a range of services relating to the recovery of unpaid tolls and fines charged for the use of tolled facilities within Ireland.
II.1.6)
Information about lots
This contract is divided into lots:
no
II.1.7)
Total value of the procurement
Value excluding VAT:
17664698.00
EUR
II.2.2)
Additional CPV code(s)
60112000
-
Public road transport services
63712210
-
Highway toll services
79100000
-
Legal services
79110000
-
Legal advisory and representation services
79111000
-
Legal advisory services
79112000
-
Legal representation services
79940000
-
Collection agency services
II.2.3)
Place of performance
Main site or place of performance:
Dublin 8
II.2.4)
Description of the procurement
The main service performance requirements are expected to be, but are not limited to, the following:
• Establishing and implementing accurate and reconcilable business processes to accredited quality management standards;
• Have available and reliable service provision delivered to specified performance levels;
• Have secure business processes including having all systems and communications protected against internal and external security threats, fraud and cybercrime;
• Have integrated systems with eFlow Operator to enable 2-way interface on all customer transactions;
• Comprehensive and flexible reporting procedures; and
• Compliance with all relevant legislation (e.g. including Data Protection/GDPR) and relevant standards (e.g. PCI-DSS, relevant ISO Standards)
II.2.11)
Information about options
Options:
no
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no