[NoticeContractAward]

[NoticeContractAwardSub]

[Directive201424]

[Section1]: [Ca]

I.1)

[NameAddressContact]

Department of Health

NPSO, Miesian Plaza, 50-58 Baggot Street,

Dublin 2, D02 XW14

Dublin

[AddressPhone]: +353 16354000

[AddressEmail]: support@ogp.gov.ie

[Nutscode]: IE - IRELAND

[Internets]:

[UrlGeneral]: http://www.health.gov.ie

[UrlBuyerprofile]: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1121

I.4)

[CaType]

[MaintypeMinistry]

I.5)

[Mainactivity]

[MainactivHealth]

[Section2]: [Object]

II.1)

[QuantityScopeContract]

II.1.1)

[TitleContract]

Request for Tenders for the Provision of the Patient Advocacy Service on behalf of Department of Health

[Fileref]: PROJ ID PROJ000007070

II.1.2)

[CpvMain]

85100000 -

II.1.3)

[TypeContract]

[Services]

II.1.4)

[DescrShort]

The Patient Advocacy Service (PAS) provides a free and independent national service to help service users making or intending to make a formal complaint, regarding the care they have received. PAS support complaints made through the Health Service Executive (HSE) "Your Service Your Say" process or other relevant complaints procedures. PAS also help those who have been involved in a patient safety incident as described in the HIQA / MHC National Standards for the Conduct of Review of Patient Safety Incidents. PAS was initially established for public acute hospital users, however since June 2021 the roll-out of its services to HSE operated nursing homes has begun. The next iteration of PAS will include expansion to private nursing homes and will progress expansion to the provision of advocacy in Mental Health Services, within the lifetime and cost of the contract.

II.1.6)

[LotsInfo]

[DivisionLots]: [No]

II.1.7)

[ValueTotal]

[ValueExclVat]: 30226947.07 EUR

II.2)

[Description]

II.2.2)

[CpvAdditional]

75122000 -

79112100 -

85110000 -

85111000 -

85112000 -

85140000 -

98300000 -

II.2.3)

[PlacePerformance]

[Nutscode]: IE - IRELAND

[MainsiteplaceWorksDelivery]:

Multiple locations in Republic of Ireland

II.2.4)

[DescrProcurement]

In summary, the Services comprise:
The Patient Advocacy Service (PAS) provides a free and independent national service to help service users making or intending to make a formal complaint, regarding the care they have received. PAS support complaints made through the Health Service Executive (HSE) "Your Service Your Say" process or other relevant complaints procedures. PAS also help those who have been involved in a patient safety incident as described in the HIQA / MHC National Standards for the Conduct of Review of Patient Safety Incidents. PAS was initially established for public acute hospital users, however since June 2021 the roll-out of its services to HSE operated nursing homes has begun. The next iteration of PAS will include expansion to private nursing homes and will progress expansion to the provision of advocacy in Mental Health Services, within the lifetime and cost of the contract.
The intention of the service is to empower the service user to speak for themselves and feel confident and supported to voice their own concerns. PAS may help by providing the service user with information, enabling them to decide whether or not they wish to pursue a formal complaint or to understand what happened. PAS will not provide on-going advocacy for service users outside of the health-related complaints or patient safety incidents.

II.2.5)

[AwardCriteria]

[AwardCriteriaBelow]

[AwardCriterionQuality] - [AwardCriterionName]: Management Plan / [Weighting]: 65

[AwardCriterionQuality] - [AwardCriterionName]: Service Delivery Plan / [Weighting]: 320

[AwardCriterionQuality] - [AwardCriterionName]: Communication & Engagement Plan / [Weighting]: 100

[AwardCriterionQuality] - [AwardCriterionName]: Business Plan / [Weighting]: 100

[AwardCriterionQuality] - [AwardCriterionName]: Quality Assurance Plan / [Weighting]: 50

[AwardCriterionQuality] - [AwardCriterionName]: Data Protection Plan / [Weighting]: 35

[AwardCriterionQuality] - [AwardCriterionName]: Business Continuity Plan / [Weighting]: 30

[AwardLowestCost] - [AwardCriterionName]: Cost / [Weighting]: 300

II.2.11)

[OptionsInfo]

[Options]: [Yes]

[OptionsDescr]:

The Contracting Authority reserves the right to extend the Term for a period or periods of up to twelve (12) months with a maximum of two (2) such extension or extensions on the same terms and conditions, subject to the Contracting Authority’s obligations at law.

II.2.13)

[EuProgrInfo]

[EuProgrRelated]: [No]

[Section4]: [Procedure]

IV.1)

[Description]

IV.1.1)

[TypeProcedure]

[ProctypeOpen]

IV.1.8)

[GpaInfo]

[GpaCovered] : [Yes]

IV.2)

[InfoAdmin]

IV.2.1)

[PubPrevious]

[NumberOj]: 2021/S 248-656956

[Section5]: [AwardOfContract]

[ContractNumber]: 1

[TitleContract]: Request for Tenders for the Provision of the Patient Advocacy Service on behalf of Department of Health

[AwardConfirm]: [Yes]

V.2)

[AwardOfContract]

V.2.1)

[DateAward]

10/05/2022

V.2.2)

[AwardOffersInfo]

[OffersReceived]: 1

[OffersReceivedElectronic]: 1

[AwardedGroup] : [No]

V.2.3)

[AwardedToName]

National Advocacy Service for People with Disabilities

536239

Unit 3 Marshalsea Court, 22/23 Merchants Quay

Dublin

D08 AEY8

[AddressPhone]: +353 761079610

[AddressEmail]: louise.loughlin@advocacy.ie

[Nutscode]: IE - IRELAND

[Internet]: http://https://advocacy.ie/

[AwardedSme] : [Yes]

V.2.4)

[ValueContractInfo] ([ExclVat])

[ValueTotalFinal]: 30226947.07 EUR

[Section6]: [InfoComplement]

VI.3)

[InfoAdditional]

Please refer to the Request for Tender documents associated with the notice published on www.etenders.gov.ie (RFT 204985)

VI.4)

[AppealsProcedure]

VI.4.1)

[AppealsBody]

The High Court of Ireland

Dublin

[AddressPhone]: +353 18866000

VI.4.3)

[AppealsLodging]

[AppealsDeadline]:

Please consult your own legal advisors.

Contract award notice

Information

Contract award notice

[NoticeContractAward]