ETENDERS

Contract notice

Information

Published

Date of dispatch of this notice: 08/04/2022

Expire date: 10/05/2022

External Reference: 2022-206640

TED Reference: 2022/S 073-195788

Contract notice

Contract notice

Directive 2014/24/EU

Section I: Contracting authority

I.1)

Name and addresses

Raidió Teilifís Éireann ( RTÉ )
8T50578M
Donnybrook
Dublin
Co. Dublin
IE
Contact person: Joe Lavelle
Telephone: +353 12082239
E-mail: joe.lavelle@rte.ie
NUTS code:  IE -  IRELAND
Internet address(es):
Main address: http://www.rte.ie
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/396

I.3)

Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at:  
http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=211485&B=ETENDERS_SIMPLE
Additional information can be obtained from
the abovementioned address:  
Tenders or requests to participate must be submitted
electronically via:  http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=211485&B=ETENDERS_SIMPLE
Tenders or requests to participate must be submitted
to the abovementioned address
I.4)

Type of the contracting authority

Body governed by public law
I.5)

Main activity

Recreation, culture and religion

Section II: Object

II.1)

Scope of the procurement

II.1.1)

Title

RTÉ IT Helpdesk and Managed Support Services
Reference number:  22P017
II.1.2)

Main CPV code

72253000  -  Helpdesk and support services
II.1.3)

Type of contract

Services
II.1.4)

Short description

RTÉ invites submissions from suitable competent suppliers for the supply of an IT Helpdesk and Managed Support Service as follows:
Provide an offsite Service Desk function which will include:
• Ticket resolution, where tickets are generated by RTÉ end users using software to be provided as a result of this Tender.
• Where the ticket cannot be resolved offsite by the vendor, assign it to the appropriate RTÉ Resolver Group.
• Work with RTÉ resolver teams to proactively drive the volume of tickets lower and to enable end users to self-service where possible
and provide service desk portal software for end users and service management.
II.1.5)

Estimated total value

Value excluding VAT: 400000.00  EUR
II.1.6)

Information about lots

This contract is divided into lots: no
II.2)

Description

II.2.2)

Additional CPV code(s)

72000000  -  IT services: consulting, software development, Internet and support
72253100  -  Helpdesk services
72610000  -  Computer support services
72611000  -  Technical computer support services
II.2.3)

Place of performance

NUTS code:  IE -  IRELAND
Main site or place of performance:  
Donnybrook Dublin 4
II.2.4)

Description of the procurement

RTÉ invites submissions from suitable competent suppliers for the supply of an IT Helpdesk and Managed Support Service as follows:
Provide an offsite Service Desk function which will include:
• Ticket resolution, where tickets are generated by RTÉ end users using software to be provided as a result of this Tender.
• Where the ticket cannot be resolved offsite by the vendor, assign it to the appropriate RTÉ Resolver Group.
• Work with RTÉ resolver teams to proactively drive the volume of tickets lower and to enable end users to self-service where possible
and provide service desk portal software for end users and service management.
II.2.5)

Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)

Estimated value

Value excluding VAT: 400000.00  EUR
II.2.7)

Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 36
This contract is subject to renewal: yes
Description of renewals:  
as described in ITT documents
II.2.10)

Information about variants

Variants will be accepted: no
II.2.11)

Information about options

Options: no
II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

Section III: Legal, economic, financial and technical information

III.1)

Conditions for participation

III.2)

Conditions related to the contract

Section IV: Procedure

IV.1)

Description

IV.1.1)

Type of procedure

Open procedure
IV.1.8)

Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement : no
IV.2)

Administrative information

IV.2.2)

Time limit for receipt of tenders or requests to participate

Date:  10/05/2022
Local time:  13:00
IV.2.4)

Languages in which tenders or requests to participate may be submitted

English
IV.2.6)

Minimum time frame during which the tenderer must maintain the tender

Duration in months : 6  (from the date stated for receipt of tender)
IV.2.7)

Conditions for opening of tenders

Date:  10/05/2022
Local time:  13:00

Section VI: Complementary information

VI.1)

Information about recurrence

This is a recurrent procurement:  no
VI.2)

Information about electronic workflows

Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
VI.4)

Procedures for review

VI.4.1)

Review body

The Courts Service
15-24 Phoenix St
Dublin
D07 X028
IE
Telephone: +353 18886426