Date of dispatch of this notice: 06/04/2022
Expire date: 12/05/2022
External Reference: 2022-248360
TED Reference: 2022/S 071-189742
Contract notice
Information
Published
Contract notice
Contract notice
Directive 2014/24/EU
Section I: Contracting authority
I.1)
Name and addresses
Competition and Consumer Protection Commission (CCPC)
N/A
Bloom House, Railway Street
Dublin 1
Co.Dublin
IE
Contact person:
Margaret Zdun
Telephone:
+353 14025568
E-mail:
margaretzdun@ccpc.ie
NUTS code:
IE061 -
Dublin
Main address:
www.cpc.ie
Address of the buyer profile:
https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/110732
I.3)
Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at:
http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=211226&B=ETENDERS_SIMPLEAdditional information can be obtained from
the abovementioned address:
Tenders or requests to participate must be submitted
electronically via:
http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=211226&B=ETENDERS_SIMPLE
Tenders or requests to participate must be submitted
to the abovementioned address
I.4)
Type of the contracting authority
National or federal agency/office
I.5)
Main activity
Other activity:
Regulator
Section II: Object
II.1)
Scope of the procurement
II.1.1)
Title
The Provsion of Contact Management Services
II.1.2)
Main CPV code
79512000
-
Call centre
II.1.3)
Type of contract
Services
II.1.4)
Short description
The Contracting Authority hereby invites experienced Service Providers to submit tenders in respect of the provision of Contact Management Services (the “Services”) as specified in Schedule 1, in accordance with this request for tenders (“RFT”).
The purpose of this RFT is:
(a) to set out the terms and conditions of the Competition to select a suitable economic operator to provide the Services;
(b) to provide the form of Contract for the provision of the Services; and
(c) to invite interested parties to participate in the Competition by making certain submissions to the Contracting Authority.
The purpose of this RFT is:
(a) to set out the terms and conditions of the Competition to select a suitable economic operator to provide the Services;
(b) to provide the form of Contract for the provision of the Services; and
(c) to invite interested parties to participate in the Competition by making certain submissions to the Contracting Authority.
II.1.5)
Estimated total value
Value excluding VAT: 3900000.00
EUR
II.1.6)
Information about lots
This contract is divided into lots:
no
II.2)
Description
II.2.2)
Additional CPV code(s)
79510000
-
Telephone-answering services
II.2.3)
Place of performance
NUTS code:
IE061 -
Dublin
Main site or place of performance:
Dublin
II.2.4)
Description of the procurement
The Contracting Authority hereby invites experienced Service Providers to submit tenders in respect of the provision of Contact Management Services (the “Services”) as specified in Schedule 1, in accordance with this request for tenders (“RFT”).
The purpose of this RFT is:
(a) to set out the terms and conditions of the Competition to select a suitable economic operator to provide the Services;
(b) to provide the form of Contract for the provision of the Services; and
(c) to invite interested parties to participate in the Competition by making certain submissions to the Contracting Authority.
The purpose of this RFT is:
(a) to set out the terms and conditions of the Competition to select a suitable economic operator to provide the Services;
(b) to provide the form of Contract for the provision of the Services; and
(c) to invite interested parties to participate in the Competition by making certain submissions to the Contracting Authority.
II.2.5)
Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)
Estimated value
Value excluding VAT: 3900000.00
EUR
II.2.7)
Duration of the contract, framework agreement or dynamic purchasing system
Duration in months:
48
This contract is subject to renewal:
yes
Description of renewals:
2 X 12 months
II.2.10)
Information about variants
Variants will be accepted:
no
II.2.11)
Information about options
Options:
no
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no
Section III: Legal, economic, financial and technical information
III.1)
Conditions for participation
III.1.1)
Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
List and brief description of conditions:
Please refer to the RFT
III.1.2)
Economic and financial standing
Selection criteria as stated in the procurement documents
III.1.3)
Technical and professional ability
Selection criteria as stated in the procurement documents
III.2)
Conditions related to the contract
Section IV: Procedure
IV.1)
Description
IV.1.1)
Type of procedure
Open procedure
IV.1.8)
Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement
: no
IV.2)
Administrative information
IV.2.2)
Time limit for receipt of tenders or requests to participate
Date:
12/05/2022
Local time:
12:00
IV.2.4)
Languages in which tenders or requests to participate may be submitted
English
IV.2.7)
Conditions for opening of tenders
Date:
12/05/2022
Local time:
12:00
Section VI: Complementary information
VI.1)
Information about recurrence
This is a recurrent procurement:
yes
VI.2)
Information about electronic workflows
Electronic invoicing will be accepted
Electronic payment will be used
VI.3)
Additional information
Please refer to the RFT
VI.4)
Procedures for review
VI.4.1)
Review body
High Court
Dublin
IE