32321200
-
Audio-visual equipment
48000000
-
Software package and information systems
64216000
-
Electronic message and information services
72200000
-
Software programming and consultancy services
72210000
-
Programming services of packaged software products
To deliver to the Irish Naturalisation and Immigration Service (INIS) a solution that incorporates a secure online appointment system for the Registration Unit and the International Protection Office and a secure scheduling system for the International Protection Office.
The required solution must include all of the following components:
• On premise appointment and scheduling system to meet all requirements as specified in Appendix 1: Requirements and Specifications.
• Training delivery and training material to support a successful implementation.
• Annual software support and maintenance.
• Development services to deliver key enhancements as identified by the DOJE, after the initial contract period.
• Compliance with required legislation.
• Innovation
Criteria below
Quality criterion
-
Name:
Overall Solution: Tenderers must demonstrate the overall solution and architectural design for the online appointment and scheduling system that is proposed.
/
Weighting:
150 Marks
Quality criterion
-
Name:
Performance: Tenderers must demonstrate the reliability, performance and ability to meet capacity demands.
/
Weighting:
75 Marks
Quality criterion
-
Name:
Security: Tenders are required to provide a description as to how the solution adheres to appropriate security
/
Weighting:
75 Marks
Quality criterion
-
Name:
Development: Provide details on the environments required for the solution both before and after deployment e.g. dev, pre-prod, prod.
/
Weighting:
50 Marks
Quality criterion
-
Name:
Training: Tenderers must detail the training delivery and training material that will be provided to support a successful implementation.
/
Weighting:
75 Marks
Quality criterion
-
Name:
Maintenance and Support: The Contracting Authority requires a maintenance and support agreement that will provide a reliable and efficient service.
/
Weighting:
125 Marks
Quality criterion
-
Name:
Project Management: Tenderers are to provide a high-level project plan for the proposed solution, showing proposed timelines, deliverables and milestones throughout
/
Weighting:
150 Marks
Cost criterion
-
Name:
Ultimate cost of the proposed solution
/
Weighting:
300 Marks
The procurement is related to a project and/or programme financed by European Union funds:
no