ETENDERS

Contract award notice - utilities

Information

Published

Date of dispatch of this notice: 17/05/2021

External Reference: 2021-236448

TED Reference: 2021/S 098-259593

Contract award notice - utilities

Contract award notice – utilities

Results of the procurement procedure

Services

Directive 2014/25/EU

Section I: Contracting entity

I.1)

Name and addresses

Iarnród Eireann-Irish Rail
N/A
Connolly Station ,
Dublin
Dublin
IE
Contact person: Thomas Conlon
E-mail: tommy.conlon@irishrail.ie
NUTS code:  IE -  IRELAND
Internet address(es):
Main address: http://www.irishrail.ie
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/433

I.6)

Main activity

Railway services

Section II: Object

II.1)

Scope of the procurement

II.1.1)

Title

Customer Experience Development Programme
Reference number:  7336
II.1.2)

Main CPV code

79400000  -  Business and management consultancy and related services
II.1.3)

Type of contract

Services
II.1.4)

Short description

The requirement is to develop a Customer Experience Transformation Programme to be delivered to all frontline, supervisors, support and management colleagues within the Train Operations function. This represents approx. 1,200 people.
Programme objectives include:
• Embed the corporate value of ‘Customers at the Heart of our Business’ in the culture of the Train Operations part of the organisation
• Develop a process to ensure the sustainability of the value through SMART goals
II.1.6)

Information about lots

This contract is divided into lots: no
II.2)

Description

II.2.2)

Additional CPV code(s)

79410000  -  Business and management consultancy services
79411000  -  General management consultancy services
79633000  -  Staff development services
79996000  -  Business organisation services
II.2.3)

Place of performance

NUTS code:  IE -  IRELAND
II.2.4)

Description of the procurement

The requirement is to develop a Customer Experience Transformation Programme to be delivered to all frontline, supervisors, support and management colleagues within the Train Operations function. This represents approx. 1,200 people.
Programme objectives include:
• Embed the corporate value of ‘Customers at the Heart of our Business’ in the culture of the Train Operations part of the organisation
• Develop a process to ensure the sustainability of the value through SMART goals
II.2.5)

Award criteria ( Agree to publish? yes )

Criteria below
Quality criterion  -  Name:  Proposed Methodology  /  Weighting:  30%
Quality criterion  -  Name:  Professional Skills & Experience of proposed Consultants  /  Weighting:  20%
Cost criterion  -  Name:  Cost  /  Weighting:  50%
II.2.11)

Information about options

Options: no
II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

Section IV: Procedure

IV.1)

Description

IV.1.1)

Type of procedure

Negotiated procedure with prior call for competition
IV.1.8)

Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement : no
IV.2)

Administrative information

IV.2.1)

Previous publication concerning this procedure

Notice number in the OJ S: 2019/S 159-393521

Section V: Award of contract

Contract No: 1

Title: Customer Experience Development Programme

A contract/lot is awarded: yes
V.2)

Award of contract

V.2.1)

Date of conclusion of the contract

27/04/2021
V.2.2)

Information about tenders ( Agree to publish? yes )

Number of tenders received:  4
Number of tenders received from SMEs:  0
Number of tenders received from tenderers from other EU Member States:  4
Number of tenders received from tenderers from non-EU Member States:  0
Number of tenders received by electronic means:  4
The contract has been awarded to a group of economic operators :  no
V.2.3)

Name and address of the contractor ( Agree to publish? yes )

Systra Ltd
Dublin
D02 AY91
IE
NUTS code:  IE -  IRELAND

The contractor is an SME : no

Section VI: Complementary information

VI.4)

Procedures for review

VI.4.1)

Review body

Central Office of the High Court
Four Courts
Dublin 7
D07 N972
IE
Telephone: +353 18886511
E-mail: HighCourtCentralOffice@courts.ie
Fax: +353 18886125
Internet address: http://www.courts.ie

VI.4.4)

Service from which information about the review procedure may be obtained

Central Office of the High Court
Four Courts
Dublin 7
D07 N972
IE
Telephone: +353 18886511
E-mail: HighCourtCentralOffice@courts.ie
Fax: +353 18886125
Internet address: http://www.courts.ie