ETENDERS

Contract award notice

Information

Published

Date of dispatch of this notice: 19/03/2021

External Reference: 2021-234206

TED Reference: 2021/S 058-147136

Contract award notice

Contract award notice

Results of the procurement procedure

Directive 2014/24/EU

Section I: Contracting authority

I.1)

Name and addresses

Office of the Ombudsman
N/A
6 Earlsfort Terrace
Dublin
Dublin 2
IE
Contact person: Ciaran O Donohoe
Telephone: +353 16395690
E-mail: ciaran.odonohoe@ombudsman.ie
NUTS code:  IE061 -  Dublin
Internet address(es):
Main address: https://www.ombudsman.ie
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/464

I.4)

Type of the contracting authority

National or federal agency/office
I.5)

Main activity

General public services

Section II: Object

II.1)

Scope of the procurement

II.1.1)

Title

Provision of CRM Dynamics Support and Development Services for the Office of the Ombudsman
Reference number:  RFT 177622
II.1.2)

Main CPV code

72590000  -  Computer-related professional services
II.1.3)

Type of contract

Services
II.1.4)

Short description

The Office of the Ombudsman requires:
1. Support and maintenance of its CRM Dynamics Environment, based on agreed SLA
2. CRM Dynamics development services on an agreed drawdown days’ basis for: (i) Development and enhancement of current environment; (ii) Planned upgrades to the existing environment; (iii) Patching of the environments;(iv) Integration to our records management system (SharePoint) and websites as required; and, (v) Advice and skills transfer to Ombudsman ICT Staff
II.1.6)

Information about lots

This contract is divided into lots: no
II.1.7)

Total value of the procurement

Value excluding VAT:  228750.00  EUR
II.2)

Description

II.2.2)

Additional CPV code(s)

72910000  -  Computer back-up services
II.2.3)

Place of performance

NUTS code:  IE061 -  Dublin
Main site or place of performance:  
Dublin 2 D02 W773
II.2.4)

Description of the procurement

The Office of the Ombudsman requires:
1. Support and maintenance of its CRM Dynamics Environment, based on agreed SLA
2. CRM Dynamics development services on an agreed drawdown days’ basis for: (i) Development and enhancement of current environment; (ii) Planned upgrades to the existing environment; (iii) Patching of the environments; (iv) Integration to our records management system (SharePoint) and websites as required; and, (v) Advice and skills transfer to Ombudsman ICT Staff.
II.2.5)

Award criteria

Criteria below
Quality criterion  -  Name:  Quality  /  Weighting:  .30
Quality criterion  -  Name:  Experience  /  Weighting:  .20
Price  -  Weighting:  .50
II.2.11)

Information about options

Options: no
II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)

Additional information

Attached as document

Section IV: Procedure

IV.1)

Description

IV.1.1)

Type of procedure

Open procedure
IV.1.8)

Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement : no
IV.2)

Administrative information

IV.2.1)

Previous publication concerning this procedure

Notice number in the OJ S: 2020/S 198-480296

Section V: Award of contract

Contract No: 1

Title: Provision of CRM Dynamics Support and Development Services for the Office of the Ombudsman

A contract/lot is awarded: yes
V.2)

Award of contract

V.2.1)

Date of conclusion of the contract

31/12/2020
V.2.2)

Information about tenders

Number of tenders received:  4
Number of tenders received from SMEs:  4
Number of tenders received from tenderers from other EU Member States:  1
Number of tenders received from tenderers from non-EU Member States:  0
Number of tenders received by electronic means:  4
The contract has been awarded to a group of economic operators :  no
V.2.3)

Name and address of the contractor

Open Sky Data Systems
380089
Unit8, Osprey Business Centre
Naas
Devoy Quarter, Kilda
IE
Telephone: +353 045855675
E-mail: mcronin@openskydata.com
NUTS code:  IE -  IRELAND
Internet address: http://www.openskydata.com

The contractor is an SME : yes
V.2.4)

Information on value of the contract/lot (excluding VAT)

Initial estimated total value of the contract/lot:  228750.00  EUR
Lowest offer:  228750.00  EUR / Highest offer:  397937.00  EUR   taken into consideration

Section VI: Complementary information

VI.4)

Procedures for review

VI.4.1)

Review body

Office of the Ombudsman
6 Earlsfort Terrace, Dublin 2
Dublin 2
D02 W773
IE
Telephone: +353 16395600
E-mail: liam.duffy@ombudsman.ie
Internet address: https://www.ombudsman.ie/contact/

VI.4.3)

Review procedure

Precise information on deadline(s) for review procedures: 
Notifications for Review to Liam Duffy, Office of the Ombudsman. Appeals must be received within a two week period following notification of the award of the contract.