ETENDERS

Contract award notice

Information

Published

Date of dispatch of this notice: 23/03/2021

External Reference: 2021-284094

TED Reference: 2021/S 060-152073

Contract award notice

Contract award notice

Results of the procurement procedure

Directive 2014/24/EU

Section I: Contracting authority

I.1)

Name and addresses

Financial Services and Pensions Ombudsman
N/A
Lincoln House
Dublin 2
Lincoln Place
IE
Telephone: +353 15677000
E-mail: procurement@fspo.ie
NUTS code:  IE -  IRELAND
Internet address(es):
Main address: http://www.fspo.ie
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/548

I.4)

Type of the contracting authority

National or federal agency/office
I.5)

Main activity

Economic and financial affairs

Section II: Object

II.1)

Scope of the procurement

II.1.1)

Title

Supply of IT Managed Services
II.1.2)

Main CPV code

72000000  -  IT services: consulting, software development, Internet and support
II.1.3)

Type of contract

Services
II.1.4)

Short description

The Financial Services and Pensions Ombudsman is seeking to appoint a suitably experienced and qualified contractor to provide an ICT Managed service to replace the existing internal provision of such services. This managed service will include ICT infrastructure, backup, disaster recovery and security assessment. In addition to providing managed services, the contractor is expected to provide project-based services to manage and deliver change.
II.1.6)

Information about lots

This contract is divided into lots: no
II.1.7)

Total value of the procurement

Value excluding VAT:  500000.00  EUR
II.2)

Description

II.2.2)

Additional CPV code(s)

50312310  -  Maintenance of data network equipment
50312600  -  Maintenance and repair of information technology equipment
50312610  -  Maintenance of information technology equipment
50312620  -  Repair of information technology equipment
50324000  -  Support services of personal computers
51611100  -  Hardware installation services
72222300  -  Information technology services
72224000  -  Project management consultancy services
72250000  -  System and support services
72251000  -  Disaster recovery services
72253000  -  Helpdesk and support services
72253100  -  Helpdesk services
72253200  -  Systems support services
72261000  -  Software support services
72267100  -  Maintenance of information technology software
72268000  -  Software supply services
72315200  -  Data network management services
72511000  -  Network management software services
72540000  -  Computer upgrade services
72590000  -  Computer-related professional services
72700000  -  Computer network services
72710000  -  Local area network services
72720000  -  Wide area network services
72910000  -  Computer back-up services
II.2.3)

Place of performance

NUTS code:  IE -  IRELAND
Main site or place of performance:  
Dublin
II.2.4)

Description of the procurement

The Financial Services and Pensions Ombudsman is seeking to appoint a suitably experienced and qualified contractor to provide an ICT Managed service to replace the existing internal provision of such services. This managed service will include ICT infrastructure, backup, disaster recovery and security assessment. In addition to providing managed services, the contractor is expected to provide project-based services to manage and deliver change.
II.2.5)

Award criteria

Criteria below
Quality criterion  -  Name:  Service Delivery  /  Weighting:  45%
Quality criterion  -  Name:  Staffing  /  Weighting:  15%
Price  -  Weighting:  40%
II.2.11)

Information about options

Options: yes
Description of options:
Project based services are likely to be drawn down, but not guaranteed.
II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

Section IV: Procedure

IV.1)

Description

IV.1.1)

Type of procedure

Open procedure
IV.1.8)

Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement : no
IV.2)

Administrative information

IV.2.1)

Previous publication concerning this procedure

Notice number in the OJ S: 2020/S 243-602105

Section V: Award of contract

Contract No: 1

Title: Supply of IT Managed Services

A contract/lot is awarded: yes
V.2)

Award of contract

V.2.1)

Date of conclusion of the contract

22/03/2021
V.2.2)

Information about tenders

Number of tenders received:  7
Number of tenders received from SMEs:  7
Number of tenders received from tenderers from other EU Member States:  0
Number of tenders received from tenderers from non-EU Member States:  1
Number of tenders received by electronic means:  7
The contract has been awarded to a group of economic operators :  no
V.2.3)

Name and address of the contractor

PFH Technology Group
Eastgate Avenue, Eastgate, Little Island, Cork
ork
IE
E-mail: Carolinedaly@pfh.ie
NUTS code:  IE -  IRELAND
Internet address: https://www.pfh.ie/

The contractor is an SME : yes
V.2.4)

Information on value of the contract/lot (excluding VAT)

Total value of the contract/lot:  500000.00  EUR

Section VI: Complementary information

VI.4)

Procedures for review

VI.4.1)

Review body

High Court
Four Courts
Dublin
7
IE