Date of dispatch of this notice: 18/12/2020
Expire date: 05/02/2021
External Reference: 2020-231074
TED Reference: 2020/S 250-623679
Contract notice
Information
Published
Contract notice
Contract notice
Directive 2014/24/EU
Section I: Contracting authority
I.1)
Name and addresses
Donegal County Council
N/A
County House
Co Donegal
Lifford
IE
Contact person:
Paul Earley
Telephone:
+353 749172351
E-mail:
pearley@donegalcoco.ie
Internet address(es):
Main address:
http://www.donegalcoco.ie
Address of the buyer profile:
https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1193
I.3)
Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at:
http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=180345&B=ETENDERS_SIMPLEAdditional information can be obtained from
the abovementioned address:
Tenders or requests to participate must be submitted
electronically via:
http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=180345&B=ETENDERS_SIMPLE
Tenders or requests to participate must be submitted
to the abovementioned address
I.4)
Type of the contracting authority
Regional or local authority
I.5)
Main activity
General public services
Section II: Object
II.1)
Scope of the procurement
II.1.1)
Title
IP Telephony System, Customer Contact Center and Unified Communications System for Donegal County Council
II.1.2)
Main CPV code
32500000
-
Telecommunications equipment and supplies
II.1.3)
Type of contract
Supplies
II.1.4)
Short description
Donegal County Council intends to use this RFT to replace our existing telephony infrastructure with a new IP based system. It also intends to replace our existing Contact Centre solution and implement a Unified Communications solution also.
It is intended that the successful tenderer will design, supply, install and implement a new IP telephony system capable of meeting the needs of a diverse and dispersed organisation to include unified messaging and unified communications. The tenderer will also supply and implement a customer call center system, which will facilitate the processing and management of voice based communications and also communications via other virtual channels, e.g. email, sms, chat, social media. This system will integrate with existing systems within the organisation e.g. CRM, to support our customer service.
It is intended that the successful tenderer will design, supply, install and implement a new IP telephony system capable of meeting the needs of a diverse and dispersed organisation to include unified messaging and unified communications. The tenderer will also supply and implement a customer call center system, which will facilitate the processing and management of voice based communications and also communications via other virtual channels, e.g. email, sms, chat, social media. This system will integrate with existing systems within the organisation e.g. CRM, to support our customer service.
II.1.5)
Estimated total value
Value excluding VAT: 220000.00
EUR
II.1.6)
Information about lots
This contract is divided into lots:
no
II.2)
Description
II.2.2)
Additional CPV code(s)
32500000
-
Telecommunications equipment and supplies
32522000
-
Telecommunications equipment
32523000
-
Telecommunications facilities
32524000
-
Telecommunications system
32544000
-
PABX equipment
32545000
-
PABX systems
32551200
-
Telephone exchanges
32552310
-
Digital telephone exchanges
32571000
-
Communications infrastructure
48333000
-
Contact management software package
64227000
-
Integrated telecommunications services
72212333
-
Contact management software development services
72212515
-
Video conferencing software development services
II.2.3)
Place of performance
Main site or place of performance:
Donegal
II.2.4)
Description of the procurement
Donegal County Council intends to use this RFT to replace our existing telephony infrastructure with a new IP based system. It also intends to replace our existing Contact Centre solution and implement a Unified Communications solution also.
It is intended that the successful tenderer will design, supply, install and implement a new IP telephony system capable of meeting the needs of a diverse and dispersed organisation to include unified messaging and unified communications. The tenderer will also supply and implement a customer call center system, which will facilitate the processing and management of voice based communications and also communications via other virtual channels, e.g. email, sms, chat, social media. This system will integrate with existing systems within the organisation e.g. CRM, to support our customer service.
Any proposed solution must consider all existing elements and examine them in the context of an ICT service catalogue regarding redesign, replacement and/or upgrade, while considering a return on investment over the duration of the contract. This statement is not a limitation on the vendor products that may be offered. Any potential RFT solution must consider the change management control and transition requirements from the existing voice, video and collaboration solutions.
Donegal County Council’s priority is to implement a solution to replace our current telephony infrastructure and contact center system, with minimum downtime or interruption to our daily business services. Donegal County Council will be seeking to use this system and features associated with this system, to improve communications with our customers and also internal communications.
It is intended that the successful tenderer will design, supply, install and implement a new IP telephony system capable of meeting the needs of a diverse and dispersed organisation to include unified messaging and unified communications. The tenderer will also supply and implement a customer call center system, which will facilitate the processing and management of voice based communications and also communications via other virtual channels, e.g. email, sms, chat, social media. This system will integrate with existing systems within the organisation e.g. CRM, to support our customer service.
Any proposed solution must consider all existing elements and examine them in the context of an ICT service catalogue regarding redesign, replacement and/or upgrade, while considering a return on investment over the duration of the contract. This statement is not a limitation on the vendor products that may be offered. Any potential RFT solution must consider the change management control and transition requirements from the existing voice, video and collaboration solutions.
Donegal County Council’s priority is to implement a solution to replace our current telephony infrastructure and contact center system, with minimum downtime or interruption to our daily business services. Donegal County Council will be seeking to use this system and features associated with this system, to improve communications with our customers and also internal communications.
II.2.5)
Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)
Estimated value
Value excluding VAT: 220000.00
EUR
II.2.7)
Duration of the contract, framework agreement or dynamic purchasing system
Duration in months:
36
This contract is subject to renewal:
yes
Description of renewals:
2 potential extensions of 12 month periods
II.2.10)
Information about variants
Variants will be accepted:
no
II.2.11)
Information about options
Options:
yes
Description of options:
see section ii.2.7
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no
Section III: Legal, economic, financial and technical information
III.1)
Conditions for participation
III.1.2)
Economic and financial standing
Selection criteria as stated in the procurement documents
III.1.3)
Technical and professional ability
Selection criteria as stated in the procurement documents
III.2)
Conditions related to the contract
Section IV: Procedure
IV.1)
Description
IV.1.1)
Type of procedure
Open procedure
IV.1.8)
Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement
: yes
IV.2)
Administrative information
IV.2.2)
Time limit for receipt of tenders or requests to participate
Date:
29/01/2021
Local time:
12:00
IV.2.4)
Languages in which tenders or requests to participate may be submitted
English
IV.2.6)
Minimum time frame during which the tenderer must maintain the tender
Tender must be valid until:
29/01/2022
IV.2.7)
Conditions for opening of tenders
Date:
29/01/2021
Local time:
12:00
Place:
Lifford, County Donegal
Information about authorised persons and opening procedure:
County Secretariat
Section VI: Complementary information
VI.1)
Information about recurrence
This is a recurrent procurement:
no
VI.4)
Procedures for review
VI.4.1)