Date of dispatch of this notice: 11/12/2020
External Reference: 2020-214889
TED Reference: 2020/S 245-608135
Contract award notice
Information
Published
Contract award notice
Contract award notice
Results of the procurement procedure
Directive 2014/24/EU
Section I: Contracting authority
I.1)
Name and addresses
The Office of Government Procurement
IE3229842HH
3A Mayor Street Upper
Dublin 1. D01 PF72.
Dublin
IE
Contact person:
Tender Operations
Telephone:
+353 0761008000
E-mail:
support@ogp.gov.ie
Internet address(es):
Main address:
http://www.ogp.gov.ie/
Address of the buyer profile:
https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/351
I.2)
Joint procurement
The contract is awarded by a central purchasing body
I.4)
Type of the contracting authority
Ministry or any other national or federal authority, including their regional or local subdivisions
I.5)
Main activity
General public services
Section II: Object
II.1)
Scope of the procurement
II.1.1)
Title
Framework for Managed Business Process Support Services 2nd Gen. for OGP
Reference number:
PROJ000005305
II.1.2)
Main CPV code
79500000
-
Office-support services
II.1.3)
Type of contract
Services
II.1.4)
Short description
The Contracting Authority invites tenders (“Tenders”) from economic operators (“Tenderers”) for appointment to a Multi-Supplier Framework Agreement for the Provision of Managed Business Process Support Services (the “Framework Agreement”)] for the provision of the services as described in Appendix 1 to this RFT (the “Services”).
In summary, the Services comprise: Contact Management and Related Administrative Services; Document Management and Related Administrative Services; Data Management and Data Processing and Related Administrative Services;
In summary, the Services comprise: Contact Management and Related Administrative Services; Document Management and Related Administrative Services; Data Management and Data Processing and Related Administrative Services;
II.1.6)
Information about lots
This contract is divided into lots:
yes
II.1.7)
Total value of the procurement
Value excluding VAT:
80000000.00
EUR
II.2)
Description
II.2.1)
Title
Contact Management and Related Admin Services
Lot No:
1
II.2.2)
Additional CPV code(s)
22820000
-
Forms
48311100
-
Document management system
48329000
-
Imaging and archiving system
48814000
-
Medical information systems
48814200
-
Patient-administration system
63524000
-
Transport document preparation services
64100000
-
Post and courier services
64110000
-
Postal services
64112000
-
Postal services related to letters
64113000
-
Postal services related to parcels
64120000
-
Courier services
64121100
-
Mail delivery services
64121200
-
Parcel delivery services
64200000
-
Telecommunications services
64210000
-
Telephone and data transmission services
64214200
-
Telephone switchboard services
72253000
-
Helpdesk and support services
72253100
-
Helpdesk services
72300000
-
Data services
72310000
-
Data-processing services
72312000
-
Data entry services
72312200
-
Optical character recognition services
72313000
-
Data capture services
72316000
-
Data analysis services
72322000
-
Data management services
72512000
-
Document management services
79131000
-
Documentation services
79200000
-
Accounting, auditing and fiscal services
79210000
-
Accounting and auditing services
79211000
-
Accounting services
79211100
-
Bookkeeping services
79211120
-
Sales and purchases recording services
79310000
-
Market research services
79311000
-
Survey services
79311100
-
Survey design services
79311200
-
Survey conduction services
79311210
-
Telephone survey services
79314000
-
Feasibility study
79342300
-
Customer services
79342310
-
Customer survey services
79400000
-
Business and management consultancy and related services
79410000
-
Business and management consultancy services
79411100
-
Business development consultancy services
79413000
-
Marketing management consultancy services
79420000
-
Management-related services
79511000
-
Telephone operator services
79512000
-
Call centre
79571000
-
Mailing services
79995100
-
Archiving services
79996100
-
Records management
79999000
-
Scanning and invoicing services
79999100
-
Scanning services
79999200
-
Invoicing services
85100000
-
Health services
85112000
-
Hospital support services
92512100
-
Archive destruction services
II.2.3)
Place of performance
Main site or place of performance:
Dublin 1
II.2.4)
Description of the procurement
The Contracting Authority invites tenders (“Tenders”) from economic operators (“Tenderers”) for appointment to a Multi-Supplier Framework Agreement for the Provision of Managed Business Process Support Services (the “Framework Agreement”)] for the provision of the services as described in Appendix 1 to this RFT (the “Services”).
In summary, the Services comprise: Contact Management and Related Administrative Services; Document Management and Related Administrative Services; Data Management and Data Processing and Related Administrative Services;
In summary, the Services comprise: Contact Management and Related Administrative Services; Document Management and Related Administrative Services; Data Management and Data Processing and Related Administrative Services;
II.2.5)
Award criteria
Criteria below
Quality criterion
-
Name:
Management of Service, Key Personnel and Management Information
/
Weighting:
120
Quality criterion
-
Name:
Quality Control and Quality Assurance
/
Weighting:
130
Quality criterion
-
Name:
Innovation and Continuous Improvement
/
Weighting:
100
Quality criterion
-
Name:
Governance and Professional and Ethical Standards
/
Weighting:
100
Quality criterion
-
Name:
Data Security and Access
/
Weighting:
130
Quality criterion
-
Name:
Implementation and Roll Out of Services
/
Weighting:
120
Cost criterion
-
Name:
Pricing Schedule
/
Weighting:
300
II.2.11)
Information about options
Options:
no
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no
II.2.14)
Additional information
This is a 48 month contract with no option to extend
II.2)
Description
II.2.1)
Title
Document Managment and Related Admin Services
Lot No:
2
II.2.2)
Additional CPV code(s)
22820000
-
Forms
48311100
-
Document management system
48329000
-
Imaging and archiving system
48814000
-
Medical information systems
48814200
-
Patient-administration system
63524000
-
Transport document preparation services
64100000
-
Post and courier services
64110000
-
Postal services
64112000
-
Postal services related to letters
64113000
-
Postal services related to parcels
64120000
-
Courier services
64121100
-
Mail delivery services
64121200
-
Parcel delivery services
64200000
-
Telecommunications services
64210000
-
Telephone and data transmission services
64214200
-
Telephone switchboard services
72253000
-
Helpdesk and support services
72253100
-
Helpdesk services
72300000
-
Data services
72310000
-
Data-processing services
72312000
-
Data entry services
72312200
-
Optical character recognition services
72313000
-
Data capture services
72316000
-
Data analysis services
72322000
-
Data management services
72512000
-
Document management services
79131000
-
Documentation services
79200000
-
Accounting, auditing and fiscal services
79210000
-
Accounting and auditing services
79211000
-
Accounting services
79211100
-
Bookkeeping services
79211120
-
Sales and purchases recording services
79310000
-
Market research services
79311000
-
Survey services
79311100
-
Survey design services
79311200
-
Survey conduction services
79311210
-
Telephone survey services
79314000
-
Feasibility study
79342300
-
Customer services
79342310
-
Customer survey services
79400000
-
Business and management consultancy and related services
79410000
-
Business and management consultancy services
79411100
-
Business development consultancy services
79413000
-
Marketing management consultancy services
79420000
-
Management-related services
79511000
-
Telephone operator services
79512000
-
Call centre
79571000
-
Mailing services
79995100
-
Archiving services
79996100
-
Records management
79999000
-
Scanning and invoicing services
79999100
-
Scanning services
79999200
-
Invoicing services
85100000
-
Health services
85112000
-
Hospital support services
92512100
-
Archive destruction services
II.2.3)
Place of performance
Main site or place of performance:
Dublin 1
II.2.4)
Description of the procurement
The Contracting Authority invites tenders (“Tenders”) from economic operators (“Tenderers”) for appointment to a Multi-Supplier Framework Agreement for the Provision of Managed Business Process Support Services (the “Framework Agreement”)] for the provision of the services as described in Appendix 1 to this RFT (the “Services”).
In summary, the Services comprise: Contact Management and Related Administrative Services; Document Management and Related Administrative Services; Data Management and Data Processing and Related Administrative Services;
In summary, the Services comprise: Contact Management and Related Administrative Services; Document Management and Related Administrative Services; Data Management and Data Processing and Related Administrative Services;
II.2.5)
Award criteria
Criteria below
Quality criterion
-
Name:
Management of Service, Key Personnel and Management Information
/
Weighting:
120
Quality criterion
-
Name:
Quality Control and Quality Assurance
/
Weighting:
130
Quality criterion
-
Name:
Innovation and Continuous Improvement
/
Weighting:
100
Quality criterion
-
Name:
Governance and Professional and Ethical Standards
/
Weighting:
100
Quality criterion
-
Name:
Data Security and Access
/
Weighting:
130
Quality criterion
-
Name:
Implementation and Roll Out of Services
/
Weighting:
120
Cost criterion
-
Name:
Pricing Schedule
/
Weighting:
300
II.2.11)
Information about options
Options:
no
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no
II.2.14)
Additional information
This is a 48 month contract with no option to extend
II.2)
Description
II.2.1)
Title
Data Management and Related Admin Services
Lot No:
3
II.2.2)
Additional CPV code(s)
22820000
-
Forms
48311100
-
Document management system
48329000
-
Imaging and archiving system
48814000
-
Medical information systems
48814200
-
Patient-administration system
63524000
-
Transport document preparation services
64100000
-
Post and courier services
64110000
-
Postal services
64112000
-
Postal services related to letters
64113000
-
Postal services related to parcels
64120000
-
Courier services
64121100
-
Mail delivery services
64121200
-
Parcel delivery services
64200000
-
Telecommunications services
64210000
-
Telephone and data transmission services
64214200
-
Telephone switchboard services
72253000
-
Helpdesk and support services
72253100
-
Helpdesk services
72300000
-
Data services
72310000
-
Data-processing services
72312000
-
Data entry services
72312200
-
Optical character recognition services
72313000
-
Data capture services
72316000
-
Data analysis services
72322000
-
Data management services
72512000
-
Document management services
79131000
-
Documentation services
79200000
-
Accounting, auditing and fiscal services
79210000
-
Accounting and auditing services
79211000
-
Accounting services
79211100
-
Bookkeeping services
79211120
-
Sales and purchases recording services
79310000
-
Market research services
79311000
-
Survey services
79311100
-
Survey design services
79311200
-
Survey conduction services
79311210
-
Telephone survey services
79314000
-
Feasibility study
79342300
-
Customer services
79342310
-
Customer survey services
79400000
-
Business and management consultancy and related services
79410000
-
Business and management consultancy services
79411100
-
Business development consultancy services
79413000
-
Marketing management consultancy services
79420000
-
Management-related services
79511000
-
Telephone operator services
79512000
-
Call centre
79571000
-
Mailing services
79995100
-
Archiving services
79996100
-
Records management
79999000
-
Scanning and invoicing services
79999100
-
Scanning services
79999200
-
Invoicing services
85100000
-
Health services
85112000
-
Hospital support services
92512100
-
Archive destruction services
II.2.3)
Place of performance
Main site or place of performance:
Dublin 1
II.2.4)
Description of the procurement
The Contracting Authority invites tenders (“Tenders”) from economic operators (“Tenderers”) for appointment to a Multi-Supplier Framework Agreement for the Provision of Managed Business Process Support Services (the “Framework Agreement”)] for the provision of the services as described in Appendix 1 to this RFT (the “Services”).
In summary, the Services comprise: Contact Management and Related Administrative Services; Document Management and Related Administrative Services; Data Management and Data Processing and Related Administrative Services;
In summary, the Services comprise: Contact Management and Related Administrative Services; Document Management and Related Administrative Services; Data Management and Data Processing and Related Administrative Services;
II.2.5)
Award criteria
Criteria below
Quality criterion
-
Name:
Management of Service, Key Personnel and Management Information
/
Weighting:
120
Quality criterion
-
Name:
Quality Control and Quality Assurance
/
Weighting:
130
Quality criterion
-
Name:
Innovation and Continuous Improvement
/
Weighting:
100
Quality criterion
-
Name:
Governance and Professional and Ethical Standards
/
Weighting:
100
Quality criterion
-
Name:
Data Security and Access
/
Weighting:
130
Quality criterion
-
Name:
Implementation and Roll Out of Services
/
Weighting:
120
Cost criterion
-
Name:
Pricing Schedule
/
Weighting:
300
II.2.11)
Information about options
Options:
no
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no
Section IV: Procedure
IV.1)
Description
IV.1.1)
Type of procedure
Open procedure
IV.1.3)
Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
IV.1.8)
Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement
: yes
IV.2)
Administrative information
IV.2.1)
Previous publication concerning this procedure
Notice number in the OJ S: 2020/S 051-121218
Section V: Award of contract
Contract No: 1
Lot No: 1
Title: Contact Management and Related Admin Services
V.2)
Award of contract
V.2.1)
Date of conclusion of the contract
27/10/2020
V.2.2)
Information about tenders
Number of tenders received:
11
Number of tenders received by electronic means:
11
The contract has been awarded to a group of economic operators
:
noV.2.3)
Name and address of the contractor
Abtran
260018
Blackrock Business Park
Cork
Bessboro Road
IE
Telephone:
+353 0212301800
E-mail:
tenders@abtran.com
Fax:
+353 0212301801
Internet address:
http://www.abtran.com
The contractor is an SME : no
V.2.4)
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
77000000.00
EUR
Section V: Award of contract
Contract No: 2
Lot No: 1
Title: Contact Management and Related Admin Services
V.2)
Award of contract
V.2.1)
Date of conclusion of the contract
27/10/2020
V.2.2)
Information about tenders
Number of tenders received:
11
Number of tenders received by electronic means:
11
The contract has been awarded to a group of economic operators
:
noV.2.3)
Name and address of the contractor
ARI Services Europe Ltd [ARISE]
6335249L
Raheen Business Park
Limerick
Raheen
IE
Telephone:
+353 061492905
E-mail:
Joe.Cahalane@arise-europe.com
The contractor is an SME : yes
V.2.4)
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
77000000.00
EUR
Section V: Award of contract
Contract No: 3
Lot No: 1
Title: Contact Management and Related Admin Services
V.2)
Award of contract
V.2.1)
Date of conclusion of the contract
27/10/2020
V.2.2)
Information about tenders
Number of tenders received:
11
Number of tenders received by electronic means:
11
The contract has been awarded to a group of economic operators
:
noV.2.3)
Name and address of the contractor
Capita Customer Solutions Limited
377757
Unit B, West Cork Business and Technology Park
Clonakilty
Cork
IE
Telephone:
+353 238832800
Internet address:
http://www.capitacustomersolutions.ie/
The contractor is an SME : no
V.2.4)
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
77000000.00
EUR
Section V: Award of contract
Contract No: 4
Lot No: 1
Title: Contact Management and Related Admin Services
V.2)
Award of contract
V.2.1)
Date of conclusion of the contract
27/10/2020
V.2.2)
Information about tenders
Number of tenders received:
11
Number of tenders received by electronic means:
11
The contract has been awarded to a group of economic operators
:
noV.2.3)
Name and address of the contractor
Key Answering Systems Ltd
6366705L
1G The Atrium
Cork
T23T2VY
IE
Telephone:
+353 214824300
E-mail:
patkeogh@aremaconnect.com
Internet address:
http://www.aremaconnect.com
The contractor is an SME : yes
V.2.4)
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
77000000.00
EUR
Section V: Award of contract
Contract No: 5
Lot No: 1
Title: Contact Management and Related Admin Services
V.2)
Award of contract
V.2.1)
Date of conclusion of the contract
27/10/2020
V.2.2)
Information about tenders
Number of tenders received:
11
Number of tenders received by electronic means:
11
The contract has been awarded to a group of economic operators
:
noV.2.3)
Name and address of the contractor
RigneyDolphin Group
IE65925471
Units 10/11 IDA Industrial Estate
Waterford
Cork Road, Waterford
IE
Telephone:
+353 51590000
E-mail:
kevin.kehoe@rigneydolphin.ie
Fax:
+353 51590000
Internet address:
http://www.rigneydolphin.ie
The contractor is an SME : no
V.2.4)
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
77000000.00
EUR
Section V: Award of contract
Contract No: 6
Lot No: 1
Title: Contact Management and Related Admin Services
V.2)
Award of contract
V.2.1)
Date of conclusion of the contract
27/10/2020
V.2.2)
Information about tenders
Number of tenders received:
11
Number of tenders received by electronic means:
11
The contract has been awarded to a group of economic operators
:
noV.2.3)
Name and address of the contractor
Servisource Recruitment
297476
Quayside Business Park
Dundalk
Mill Street
IE
Telephone:
+353 0429352723
E-mail:
declanmurphy@servisource.ie
Fax:
+353 0429352724
Internet address:
http://www.servisource.ie
The contractor is an SME : no
V.2.4)
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
77000000.00
EUR
Section V: Award of contract
Contract No: 7
Lot No: 2
Title: Document Managment and Related Admin Services
V.2)
Award of contract
V.2.1)
Date of conclusion of the contract
27/10/2020
V.2.2)
Information about tenders
Number of tenders received:
11
Number of tenders received by electronic means:
11
The contract has been awarded to a group of economic operators
:
noV.2.3)
Name and address of the contractor
eDocs
9734420t
Abbeyhall Studios, Newtown Road
Celbridge
Kildare
IE
Telephone:
+353 19015535
E-mail:
carl@edocs.ie
Internet address:
http://www.edocs.ie
The contractor is an SME : yes
V.2.4)
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
2000000.00
EUR
Section V: Award of contract
Contract No: 8
Lot No: 2
Title: Document Managment and Related Admin Services
V.2)
Award of contract
V.2.1)
Date of conclusion of the contract
27/10/2020
V.2.2)
Information about tenders
Number of tenders received:
11
Number of tenders received by electronic means:
11
The contract has been awarded to a group of economic operators
:
noV.2.3)
Name and address of the contractor
Iron Mountain Ireland Limited
236398
Damastown Rise, Damastown Ave, Damastown Industrial Estate
Dublin
Dublin 15
IE
Telephone:
+353 018613900
E-mail:
blamberton@ironmountain.co.uk
The contractor is an SME : no
V.2.4)
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
2000000.00
EUR
Section V: Award of contract
Contract No: 9
Lot No: 2
Title: Document Managment and Related Admin Services
V.2)
Award of contract
V.2.1)
Date of conclusion of the contract
27/10/2020
V.2.2)
Information about tenders
Number of tenders received:
11
Number of tenders received by electronic means:
11
The contract has been awarded to a group of economic operators
:
noV.2.3)
Name and address of the contractor
Kefron Ltd
6549412n
53 Park West Road, Park West
Dublin 12
Dublin
IE
Telephone:
+353 014380200
E-mail:
vgrover@kefron.com
Internet address:
http://www.kefron.ie
The contractor is an SME : no
V.2.4)
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
2000000.00
EUR
Section V: Award of contract
Contract No: 10
Title: Data Management and Related Admin Services
V.1)
Information on non-award
The contract/lot is not awarded
No tenders or requests to participate were received or all were rejectedSection VI: Complementary information
VI.3)
Additional information
Please refer to the Request for Tender documents associated with the notice published on www.etenders.gov.ie (RFT #166708).
VI.4)
Procedures for review
VI.4.1)
Review body
The High Court of Ireland
Dublin
IE
VI.4.3)
Review procedure
Precise information on deadline(s) for review procedures:
Please consult your own legal advisors