ETENDERS

Contract award notice

Information

Published

Date of dispatch of this notice: 28/11/2020

External Reference: 2020-262347

TED Reference: 2020/S 232-572435

Contract award notice

[NoticeContractAward]

[NoticeContractAwardSub]

[Directive201424]

[Section1]: [Ca]

I.1)

[NameAddressContact]

Department of Employment Affairs and Social Protection
N/A
College Road
Sligo
IE
IE
[Contactpoint]: Donn Maguire
[AddressPhone]: +353 17042095
[AddressEmail]: donn.maguire@welfare.ie
[Internets]:
[UrlGeneral]: https://www.gov.ie/en/organisation/department-of-social-protection/
[UrlBuyerprofile]: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/349

I.4)

[CaType]

[MaintypeMinistry]
I.5)

[Mainactivity]

[MainactivSocial]

[Section2]: [Object]

II.1)

[QuantityScopeContract]

II.1.1)

[TitleContract]

The provision of Consultancy to support the planning, design and configuration of a new Pilot Customer Contact Centre and related Consultancy Supports
II.1.2)

[CpvMain]

79512000  - 
II.1.3)

[TypeContract]

[Services]
II.1.4)

[DescrShort]

The provision of expert consultancy to DEASP to support the design, structure and processes for new and existing customer contact centres within DEASP, with a view to delivering measureable improvements in the quality of the customer experience provided by DEASP.
II.1.6)

[LotsInfo]

[DivisionLots]: [No]
II.1.7)

[ValueTotal]

[ValueExclVat]:  120000.00  EUR
II.2)

[Description]

II.2.2)

[CpvAdditional]

64210000  - 
64214200  - 
64220000  - 
79500000  - 
79511000  - 
II.2.4)

[DescrProcurement]

The provision of expert consultancy to DEASP to support the design, structure and processes for new and existing customer contact centres within DEASP, with a view to delivering measureable improvements in the quality of the customer experience provided by DEASP.
II.2.5)

[AwardCriteria]

[AwardCriteriaBelow]
[AwardCriterionQuality]  -  [AwardCriterionName]:  Quality, comprehensiveness and suitability of the proposed approach and methodology to delivering the service requirements  /  [Weighting]:  350
[AwardCriterionQuality]  -  [AwardCriterionName]:  Composition and quality of proposed team  /  [Weighting]:  250
[Price]  -  [Weighting]:  400
II.2.11)

[OptionsInfo]

[Options]: [No]
II.2.13)

[EuProgrInfo]

[EuProgrRelated]: [No]

[Section4]: [Procedure]

IV.1)

[Description]

IV.1.1)

[TypeProcedure]

[ProctypeOpen]
IV.1.8)

[GpaInfo]

[GpaCovered] : [No]
IV.2)

[InfoAdmin]

IV.2.1)

[PubPrevious]

[NumberOj]: 2020/S 010-019615

[Section5]: [AwardOfContract]

[ContractNumber]: 1

[TitleContract]: The provision of Consultancy to support the planning, design and configuration of a new pilot customer contact centre and related consultancy supports

[AwardConfirm]: [Yes]
V.2)

[AwardOfContract]

V.2.1)

[DateAward]

13/11/2020
V.2.2)

[AwardOffersInfo]

[OffersReceived]:  6
[OffersReceivedElectronic]:  6
[AwardedGroup] :  [No]
V.2.3)

[AwardedToName]

BearingPoint Ireland
IE 9761673F
Montague House
Dublin 2
Adelaide Road
IE
[AddressPhone]: +353 14181176
[AddressEmail]: andrew.montgomery@bearingpoint.com
[AddressFax]: +353 14181500
[Internet]: http://www.bearingpoint.com

[AwardedSme] : [No]
V.2.4)

[ValueContractInfo] ([ExclVat])

[ValueTotalFinal]:  120000.00  EUR

[Section6]: [InfoComplement]

VI.4)

[AppealsProcedure]

VI.4.1)

[AppealsBody]

High Court
Four Courts, Inns Quay
Dublin 7
IE
[AddressEmail]: HighCourtCentralOffice@courts.ie