ETENDERS

Contract award notice

Information

Published

Date of dispatch of this notice: 28/11/2020

External Reference: 2020-285425

TED Reference: 2020/S 232-572434

Contract award notice

Contract award notice

Results of the procurement procedure

Directive 2014/24/EU

Section I: Contracting authority

I.1)

Name and addresses

Department of Employment Affairs and Social Protection
N/A
College Road
Sligo
IE
IE
Contact person: Eimear Sullivan
Telephone: +353 719148557
E-mail: eimear.sullivan@welfare.ie
Internet address(es):
Main address: https://www.gov.ie/en/organisation/department-of-social-protection/
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/349

I.4)

Type of the contracting authority

Ministry or any other national or federal authority, including their regional or local subdivisions
I.5)

Main activity

Social protection

Section II: Object

II.1)

Scope of the procurement

II.1.1)

Title

The provision of Customer Service Benchmark Reporting
II.1.2)

Main CPV code

79342310  -  Customer survey services
II.1.3)

Type of contract

Services
II.1.4)

Short description

The production of an annual quantative and qualatitive customer service/satisfaction survey and report for the Contracting Authority to include in-depth analysis of customer satisfaction with the Department of Employment Affairs and Social Protection's services in a comparative context.
II.1.6)

Information about lots

This contract is divided into lots: no
II.1.7)

Total value of the procurement

Value excluding VAT:  75000.00  EUR
II.2)

Description

II.2.2)

Additional CPV code(s)

79311000  -  Survey services
79311300  -  Survey analysis services
79342311  -  Customer satisfaction survey
II.2.4)

Description of the procurement

The production of an annual quantative and qualatitive customer service/satisfaction survey and report for the Contracting Authority to include in-depth analysis of customer satisfaction with the Department of Employment Affairs and Social Protection's services in a comparative context.
II.2.5)

Award criteria

Criteria below
Quality criterion  -  Name:  Detailed statement of suitability, approach and methodology  /  Weighting:  400
Quality criterion  -  Name:  Composition and quality of proposed team  /  Weighting:  200
Cost criterion  -  Name:  Cost of delivery of annual report  /  Weighting:  350
Cost criterion  -  Name:  Hourly cost of consultancy hours  /  Weighting:  50
II.2.11)

Information about options

Options: no
II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

Section IV: Procedure

IV.1)

Description

IV.1.1)

Type of procedure

Open procedure
IV.1.8)

Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement : no
IV.2)

Administrative information

IV.2.1)

Previous publication concerning this procedure

Notice number in the OJ S: 2019/S 242-594853

Section V: Award of contract

Contract No: 1

Title: The provision of Customer Service Benchmark Reporting

A contract/lot is awarded: yes
V.2)

Award of contract

V.2.1)

Date of conclusion of the contract

03/03/2020
V.2.2)

Information about tenders

Number of tenders received:  2
Number of tenders received by electronic means:  2
The contract has been awarded to a group of economic operators :  no
V.2.3)

Name and address of the contractor

RED C Research and Marketing Ltd
ie6391854v
Ground Floor, Block G, Eastpoint Busines Park
Dublin
Dublin
IE
Telephone: +353 18186316
E-mail: bryan@redcresearch.ie
Internet address: http://www.redcresearch.ie

The contractor is an SME : no
V.2.4)

Information on value of the contract/lot (excluding VAT)

Total value of the contract/lot:  75000.00  EUR

Section VI: Complementary information

VI.4)

Procedures for review

VI.4.1)

Review body

High Court
Ground Floor, East Wing, Four Courts, Inns Quay
Dublin 7
IE
Telephone: +353 18886458
E-mail: HighCourtCentralOffice@courts.ie