Date of dispatch of this notice: 15/09/2020
Expire date: 16/10/2020
External Reference: 2020-236419
TED Reference: 2020/S 182-438263
Prior information notice
Information
Published
Prior information notice
Cached Version
Prior information notice
Services
Directive 2014/24/EU
This notice is for prior information only
Section I: Contracting authority
I.1)
Name and addresses
Meath County Council
N/A
Buvinda House, Dublin Road
Navan
Meath
IE
Contact person:
Adrian Hobbs
Telephone:
+353 0469097164
E-mail:
ahobbs@meathcoco.ie
Fax:
+353 0469097001
NUTS code:
IE062 -
Mid-East
Main address:
http://www.meath.ie
Address of the buyer profile:
https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/241
I.3)
Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at:
http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=174084&B=ETENDERS_SIMPLEAdditional information can be obtained from
the abovementioned address:
I.4)
Type of the contracting authority
Regional or local authority
I.5)
Main activity
General public services
Section II: Object
II.1)
Scope of the procurement
II.1.1)
Title
MCC intends to tender for the supply, implementation,testing, migration of current data,maintenance & support of an enterprise CRM to provide advanced case management.
Reference number:
MH-CS-PIN-20-12
II.1.2)
Main CPV code
72212445
-
Customer Relation Management software development services
II.1.3)
Type of contract
Services
II.1.4)
Short description
Meath County Council intends to tender for the supply, implementation, testing, migration of current data, maintenance and support of an enterprise CRM to provide advanced case management, service catalogue and customisation capabilities to support multiple internal and online business processes.
II.1.6)
Information about lots
This contract is divided into lots:
no
II.2)
Description
II.2.2)
Additional CPV code(s)
72212445
-
Customer Relation Management software development services
II.2.3)
Place of performance
NUTS code:
IE062 -
Mid-East
II.2.4)
Description of the procurement
This is a Prior Information Notice and not a call for competition – a call for competition may be placed within the next 3 months. This notice aims to provide advance warning to the market that shorter timescales may apply at tender stage.
Meath County Council intends to tender for the supply, implementation, testing, migration of current data, maintenance and support of an Enterprise CRM. The Council’s current CRM, which is a customised version of the SugarCRM Community Edition, supports a number of business processes, including advanced case management, service catalogue capabilities and mapping features. It also contains a number of custom modules that were developed using CRM module builder functionality to manage various processes of the Council’s departments.
Meath County Council employs approximately 800 people, delivering a range of public services. The current CRM is deployed across the organisation. The vendor will be required to propose a solution incorporating: (i) licencing; and (ii) support and maintenance. In seeking an up-graded CRM, the Council requires a solution that will provide: core functionality comparable at least to its current system; a high level of security; compliance with data protection requirements; and which will minimise disruption to business activity during its installation, testing and deployment.
Meath County Council has a strong commitment to providing excellent customer service and the CRM is essential to that commitment. The Enterprise CRM will also support online services offered to the customer and the elected members.
Interested economic operators may advise the Council of their interest in the contract in advance. In doing so, they may provide information on their relevant experience and the technical requirements of up-grading a community edition CRM with custom modules to an enterprise standard.
Meath County Council intends to tender for the supply, implementation, testing, migration of current data, maintenance and support of an Enterprise CRM. The Council’s current CRM, which is a customised version of the SugarCRM Community Edition, supports a number of business processes, including advanced case management, service catalogue capabilities and mapping features. It also contains a number of custom modules that were developed using CRM module builder functionality to manage various processes of the Council’s departments.
Meath County Council employs approximately 800 people, delivering a range of public services. The current CRM is deployed across the organisation. The vendor will be required to propose a solution incorporating: (i) licencing; and (ii) support and maintenance. In seeking an up-graded CRM, the Council requires a solution that will provide: core functionality comparable at least to its current system; a high level of security; compliance with data protection requirements; and which will minimise disruption to business activity during its installation, testing and deployment.
Meath County Council has a strong commitment to providing excellent customer service and the CRM is essential to that commitment. The Enterprise CRM will also support online services offered to the customer and the elected members.
Interested economic operators may advise the Council of their interest in the contract in advance. In doing so, they may provide information on their relevant experience and the technical requirements of up-grading a community edition CRM with custom modules to an enterprise standard.
II.3)
Estimated date of publication of contract notice:
18/09/2020
Section IV: Procedure
IV.1)
Description
IV.1.8)
Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement
: no
IV.2)