Date of dispatch of this notice: 11/09/2020
Expire date: 16/10/2020
External Reference: 2020-264830
TED Reference: 2020/S 180-434917
Contract notice
Information
Published
Contract notice
Contract notice
Directive 2014/24/EU
Section I: Contracting authority
I.1)
Name and addresses
Personal Injuries Assessment Board
N/A
PO Box 9732
Dublin 24
Tallaght
IE
Contact person:
Anthony Sheridan
Telephone:
+353 14634588
Fax:
+353 14634593
Internet address(es):
Main address:
http://www.piab.ie
Address of the buyer profile:
https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/478
I.3)
Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at:
http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=173705&B=ETENDERS_SIMPLEAdditional information can be obtained from
the abovementioned address:
Tenders or requests to participate must be submitted
electronically via:
http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=173705&B=ETENDERS_SIMPLE
Tenders or requests to participate must be submitted
to the abovementioned address
I.4)
Type of the contracting authority
Body governed by public law
I.5)
Main activity
General public services
Section II: Object
II.1)
Scope of the procurement
II.1.1)
Title
Provision of ICT Support Personnel to assist PIAB
Reference number:
ICT Support Personnel
II.1.2)
Main CPV code
72245000
-
Contract systems analysis and programming services
II.1.3)
Type of contract
Services
II.1.4)
Short description
PIAB have now commenced a Digital Transformation Programme. The focus at this stage is on the delivery of a new claims management platform. This will include the development of a portal for communicating and exchanging information with customers, solicitors and medical professionals.
With regards to the delivery of a new claims/case management system, one of the key outcomes we are seeking is to move to a much more automated environment enhancing current processes.
Replacement claims management system including online portal services
Website & Online Services integrated with new claims management system
Potential Development of a financial management platform
Cloud transformation and managed services
Organizational/change management services
Data collection, storage and reporting
Other.
To support PIAB in delivering on these key areas, PIAB anticipate a requirement for personnel broad categories for project specific support
With regards to the delivery of a new claims/case management system, one of the key outcomes we are seeking is to move to a much more automated environment enhancing current processes.
Replacement claims management system including online portal services
Website & Online Services integrated with new claims management system
Potential Development of a financial management platform
Cloud transformation and managed services
Organizational/change management services
Data collection, storage and reporting
Other.
To support PIAB in delivering on these key areas, PIAB anticipate a requirement for personnel broad categories for project specific support
II.1.5)
Estimated total value
Value excluding VAT: 2000000.00
EUR
II.1.6)
Information about lots
This contract is divided into lots:
no
II.2)
Description
II.2.2)
Additional CPV code(s)
72000000
-
IT services: consulting, software development, Internet and support
79612000
-
Placement services of office-support personnel
79620000
-
Supply services of personnel including temporary staff
79621000
-
Supply services of office personnel
79632000
-
Personnel-training services
II.2.3)
Place of performance
Main site or place of performance:
Dublin 24.
II.2.4)
Description of the procurement
One of the key objectives of PIAB’s Strategic Plan (2019 – 2024) is the development of innovative service delivery options focussing on greater use of digital technology. In line with this PIAB have now commenced a Digital Transformation Programme.
The focus at this stage is on the delivery of a new claims management platform. This will include the development of a portal for communicating and exchanging information with customers, solicitors and medical professionals. The programme in time may also include the development of financial management and HR systems and may include revisions to our overall infrastructure.
With regards to the delivery of a new claims/case management system, one of the key outcomes we are seeking is to move to a much more automated environment enhancing current processes, and bringing efficiencies to the organisation with the result that there will be significant saving to the organisation and reducing or reliance on external service providers.
The following are key areas where support may be required:
(i) Replacement claims management system including online portal services
(ii) Website & Online Services integrated with new claims management system
(iii) Potential Development of a financial management platform
(iv) Cloud transformation and managed services
(v) Organisational/change management services,
(vi) Data collection, storage and reporting.
(vii) Other
To support PIAB in delivering on these key areas, PIAB anticipate a requirement for personnel in the following broad categories for project specific support:
1. Project / Programme Managers
2. Software Developers / Web Designers / UI Designers
3. Infrastructure Specialists (Cloud and On Premise)
4. Quality Management / Testing / Business Analysts
5. ICT Security Specialists
6. Change Management
7. Database Admin/Support
8.Service Desk Support
9.Training (Office automation tools)
10.Social Media
11 Multimedia/Graphic Designers
12 Data Analysts
13 Subject Matter Experts
The focus at this stage is on the delivery of a new claims management platform. This will include the development of a portal for communicating and exchanging information with customers, solicitors and medical professionals. The programme in time may also include the development of financial management and HR systems and may include revisions to our overall infrastructure.
With regards to the delivery of a new claims/case management system, one of the key outcomes we are seeking is to move to a much more automated environment enhancing current processes, and bringing efficiencies to the organisation with the result that there will be significant saving to the organisation and reducing or reliance on external service providers.
The following are key areas where support may be required:
(i) Replacement claims management system including online portal services
(ii) Website & Online Services integrated with new claims management system
(iii) Potential Development of a financial management platform
(iv) Cloud transformation and managed services
(v) Organisational/change management services,
(vi) Data collection, storage and reporting.
(vii) Other
To support PIAB in delivering on these key areas, PIAB anticipate a requirement for personnel in the following broad categories for project specific support:
1. Project / Programme Managers
2. Software Developers / Web Designers / UI Designers
3. Infrastructure Specialists (Cloud and On Premise)
4. Quality Management / Testing / Business Analysts
5. ICT Security Specialists
6. Change Management
7. Database Admin/Support
8.Service Desk Support
9.Training (Office automation tools)
10.Social Media
11 Multimedia/Graphic Designers
12 Data Analysts
13 Subject Matter Experts
II.2.5)
Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)
Estimated value
Value excluding VAT: 2000000.00
EUR
II.2.7)
Duration of the contract, framework agreement or dynamic purchasing system
Duration in months:
48
This contract is subject to renewal:
no
II.2.10)
Information about variants
Variants will be accepted:
no
II.2.11)
Information about options
Options:
no
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no
Section III: Legal, economic, financial and technical information
III.1)
Conditions for participation
III.1.2)
Economic and financial standing
Selection criteria as stated in the procurement documents
III.1.3)
Technical and professional ability
Selection criteria as stated in the procurement documents
III.2)
Conditions related to the contract
Section IV: Procedure
IV.1)
Description
IV.1.1)
Type of procedure
Open procedure
IV.1.3)
Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
Framework agreement with several operators
Envisaged maximum number of participants to the framework agreement:
5
IV.1.8)
Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement
: yes
IV.2)
Administrative information
IV.2.2)
Time limit for receipt of tenders or requests to participate
Date:
16/10/2020
Local time:
14:00
IV.2.4)
Languages in which tenders or requests to participate may be submitted
English
IV.2.6)
Minimum time frame during which the tenderer must maintain the tender
Duration in months
: 12
(from the date stated for receipt of tender)
IV.2.7)
Conditions for opening of tenders
Date:
16/10/2020
Local time:
14:00
Section VI: Complementary information
VI.1)
Information about recurrence
This is a recurrent procurement:
no
VI.3)
Additional information
The estimated total value of purchases pursuant to the framework agreement in the region of €250,000 to €2,000,000 (ex. VAT) over the lifetime of the agreement. It is emphasised, however, that this figure is provided strictly for indicative purposes only as there is no guaranteed expenditure under the framework agreement. Note: that the period of any contracts awarded under the framework agreement may extend beyond the date of the expiry of the agreement.
Interest parties must register their interest on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for clarifications. All information relating to attachments, including clarifications and changes, will be published on the Irish Government Opportunities Portal (www.etenders.gov.ie) only. Registration is free of charge. PIAB will not accept responsibility for information relayed (or not relayed) via third parties.
This is the sole call for competition for this service.
PIAB will not be responsible for any costs, charges or expenses incurred by tenderers.
Contract award will be subject to the approval of the competent authorities.
It will be a condition of award that Tenderers are tax compliant.
If for any reason, it is not possible to admit to the framework agreement one of more of the tenderers invited following the conclusion of this competitive process, PIAB reserves the right to invite the next highest scoring tenderer(s) to join the framework agreement as appropriate, at any time during the tender validity period. In the event that, the award of any contract, under this framework agreement if the Framework member cannot, for whatever reason, deliver the required services to the satisfaction of PIAB; PIAB reserves the right to award the contract to the next highest-ranked tenderer emerging from the process at any time during the contract validity period.
At its absolute discretion, PIAB may elect to terminate this procurement process, the framework agreement or any contract awarded under the framework agreement at any time.
Without prejudice to the principle of equal treatment, PIAB is not obliged to engage in a clarification process in respect of tenders with missing or incomplete information. Therefore, Tenderers are advised to ensure that they return fully completed tenders in order to avoid the risk of elimination from the competition.
Interest parties must register their interest on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for clarifications. All information relating to attachments, including clarifications and changes, will be published on the Irish Government Opportunities Portal (www.etenders.gov.ie) only. Registration is free of charge. PIAB will not accept responsibility for information relayed (or not relayed) via third parties.
This is the sole call for competition for this service.
PIAB will not be responsible for any costs, charges or expenses incurred by tenderers.
Contract award will be subject to the approval of the competent authorities.
It will be a condition of award that Tenderers are tax compliant.
If for any reason, it is not possible to admit to the framework agreement one of more of the tenderers invited following the conclusion of this competitive process, PIAB reserves the right to invite the next highest scoring tenderer(s) to join the framework agreement as appropriate, at any time during the tender validity period. In the event that, the award of any contract, under this framework agreement if the Framework member cannot, for whatever reason, deliver the required services to the satisfaction of PIAB; PIAB reserves the right to award the contract to the next highest-ranked tenderer emerging from the process at any time during the contract validity period.
At its absolute discretion, PIAB may elect to terminate this procurement process, the framework agreement or any contract awarded under the framework agreement at any time.
Without prejudice to the principle of equal treatment, PIAB is not obliged to engage in a clarification process in respect of tenders with missing or incomplete information. Therefore, Tenderers are advised to ensure that they return fully completed tenders in order to avoid the risk of elimination from the competition.
VI.4)
Procedures for review
VI.4.1)
Review body
High Court
Dublin 7
IE