Date of dispatch of this notice: 18/05/2021
External Reference: 2021-205034
TED Reference: 2021/S 098-257702
Contract award notice
Information
Published
Contract award notice
Contract award notice
Results of the procurement procedure
Directive 2014/24/EU
Section I: Contracting authority
I.1)
Name and addresses
National Transport Authority
N/A
Dun Sceine, Harcourt Lane
Dublin
Iveagh Court
IE
Contact person:
Fran Kehoe
Telephone:
+353 18798300
E-mail:
procurement@nationaltransport.ie
Fax:
+353 18798333
NUTS code:
IE -
IRELAND
Main address:
https://www.nationaltransport.ie/general-enquiries/
Address of the buyer profile:
https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1149
I.4)
Type of the contracting authority
National or federal agency/office
I.5)
Main activity
Other activity:
Transport
Section II: Object
II.1)
Scope of the procurement
II.1.1)
Title
Provision and Operation of Information and Communications Technologies (ICT) Managed Services
Reference number:
173137
II.1.2)
Main CPV code
72222300
-
Information technology services
II.1.3)
Type of contract
Services
II.1.4)
Short description
The NTA is seeking an experienced ICT Managed Services partner in order to provide a range of ICT Managed Services. The range of services required may include:
• Delivery and Execution of Service Desk Services
• Delivery and Execution of ICT Service Governance
• Delivery and Execution of ICT Service Operations
• Delivery and Execution of Data Centre Hosting Operations
• Delivery and Execution of Security Monitoring Operations
• Delivery and Execution of ICT Consulting Services
• Delivery and Execution of Transition Services
• Delivery and Execution of Service Desk Services
• Delivery and Execution of ICT Service Governance
• Delivery and Execution of ICT Service Operations
• Delivery and Execution of Data Centre Hosting Operations
• Delivery and Execution of Security Monitoring Operations
• Delivery and Execution of ICT Consulting Services
• Delivery and Execution of Transition Services
II.1.6)
Information about lots
This contract is divided into lots:
no
II.1.7)
Total value of the procurement
Value excluding VAT:
3564300.00
EUR
II.2)
Description
II.2.2)
Additional CPV code(s)
48730000
-
Security software package
48822000
-
Computer servers
50324000
-
Support services of personal computers
72140000
-
Computer hardware acceptance testing consultancy services
72150000
-
Computer audit consultancy and hardware consultancy services
72212900
-
Miscellaneous software development services and computer systems
72514300
-
Facilities management services for computer systems maintenance
72540000
-
Computer upgrade services
72700000
-
Computer network services
72900000
-
Computer back-up and catalogue conversion services
72910000
-
Computer back-up services
II.2.3)
Place of performance
NUTS code:
IE -
IRELAND
Main site or place of performance:
Dublin
II.2.4)
Description of the procurement
The NTA is seeking an experienced ICT Managed Services partner in order to provide a range of ICT Managed Services. The range of services required may include:
• Delivery and Execution of Service Desk Services - The Service Desk is a vitally important part of the NTA’s ICT Department and should be the single point of contact for ICT end-users on a day-to-day basis and will handle all incidents and service requests, usually using specialist software tools to log and manage all such events;
• Delivery and Execution of ICT Service Governance - The ICT Service Governance processes ensures that all the ICT Operations are controlled, measured and managed to support ICT Operations service targets and business expectations;
• Delivery and Execution of ICT Service Operations - The ICT Service Operations processes defines the anticipated administration, operation and management activities to be performed, under this contract, against the NTA systems and hosts;
• Delivery and Execution of Data Centre Hosting Operations - Data Centre Hosting Operations refers to the management of the physical ICT environment, including Data Centres or computer rooms for both the Corporate ICT environment and Bus Market Opening ICT environment;
• Delivery and Execution of Security Monitoring Operations - The Security Monitoring Operations process is to ensure that security related event and incident data are reviewed and analysed on a regular basis using a combination of automated and manual methods to identify anomalous activity or behaviour;
• Delivery and Execution of ICT Consulting Services - The NTA will have the right under the contract to drawdown additional ICT consultancy services as it may require from time to time; and
• Delivery and Execution of Transition Services - The ICT Managed Services provider will be required to proactively manage the mobilisation and transition activities to enable a seamless transition of the services from the existing contracts to the new contract.
• Delivery and Execution of Service Desk Services - The Service Desk is a vitally important part of the NTA’s ICT Department and should be the single point of contact for ICT end-users on a day-to-day basis and will handle all incidents and service requests, usually using specialist software tools to log and manage all such events;
• Delivery and Execution of ICT Service Governance - The ICT Service Governance processes ensures that all the ICT Operations are controlled, measured and managed to support ICT Operations service targets and business expectations;
• Delivery and Execution of ICT Service Operations - The ICT Service Operations processes defines the anticipated administration, operation and management activities to be performed, under this contract, against the NTA systems and hosts;
• Delivery and Execution of Data Centre Hosting Operations - Data Centre Hosting Operations refers to the management of the physical ICT environment, including Data Centres or computer rooms for both the Corporate ICT environment and Bus Market Opening ICT environment;
• Delivery and Execution of Security Monitoring Operations - The Security Monitoring Operations process is to ensure that security related event and incident data are reviewed and analysed on a regular basis using a combination of automated and manual methods to identify anomalous activity or behaviour;
• Delivery and Execution of ICT Consulting Services - The NTA will have the right under the contract to drawdown additional ICT consultancy services as it may require from time to time; and
• Delivery and Execution of Transition Services - The ICT Managed Services provider will be required to proactively manage the mobilisation and transition activities to enable a seamless transition of the services from the existing contracts to the new contract.
II.2.5)
Award criteria
Criteria below
Quality criterion
-
Name:
Quality
/
Weighting:
70%
Cost criterion
-
Name:
Price
/
Weighting:
30%
II.2.11)
Information about options
Options:
no
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no
II.2.14)
Additional information
The costing provided in V.2.4 relates to two years.
In the case of the contract being extended to the maximum contract term, the contract has a potential value of €7,656,984 over four (4) years (including initial set up costs, estimated support costs and additional services that the Authority may draw down as required).
In the case of the contract being extended to the maximum contract term, the contract has a potential value of €7,656,984 over four (4) years (including initial set up costs, estimated support costs and additional services that the Authority may draw down as required).
Section IV: Procedure
IV.1)
Description
IV.1.1)
Type of procedure
Competitive procedure with negotiation
IV.1.8)
Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement
: yes
IV.2)
Administrative information
IV.2.1)
Previous publication concerning this procedure
Notice number in the OJ S: 2020/S 140-344863
IV.2.9)
Information about termination of call for competition in the form of a prior information notice
The contracting authority will not award any further contracts based on the above prior information notice
Section V: Award of contract
Contract No: 1
Title: ICT Managed Services
V.2)
Award of contract
V.2.1)
Date of conclusion of the contract
22/04/2021
V.2.2)
Information about tenders
Number of tenders received:
3
Number of tenders received from SMEs:
0
Number of tenders received from tenderers from other EU Member States:
0
Number of tenders received from tenderers from non-EU Member States:
0
Number of tenders received by electronic means:
3
The contract has been awarded to a group of economic operators
:
noV.2.3)
Name and address of the contractor
Hibernia Services Ltd. t/a Evros Technology Group
170309
Hibernia House Cherrywood Business Park
Loughlinstown
Dublin 18
IE
Telephone:
+353 014396803
E-mail:
salesdub@evros.ie
Fax:
+353 014396803
NUTS code:
IE -
IRELAND
Internet address:
https://www.evros.ie/contact-us/
The contractor is an SME : no
V.2.4)
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
3564300.00
EUR
Section VI: Complementary information
VI.4)
Procedures for review
VI.4.1)
Review body
High Court of Ireland
Four Courts, Ground Floor (East Wing), Inns Quay Dublin 7 D7
Dublin
D7
IE
Telephone:
+353 18886000
E-mail:
highcourtcentraloffice@courts.ie
Fax:
+353 18886125
Internet address:
http://www.courts.ie
VI.4.2)
Body responsible for mediation procedures
High Court of Ireland
Four Courts, Ground Floor (East Wing), Inns Quay
Dublin
D7
IE
Telephone:
+353 18886125
E-mail:
highcourtcentraloffice@courts.ie
Fax:
+353 18886125
Internet address:
http://www.courts.ie
VI.4.3)
Review procedure
Precise information on deadline(s) for review procedures:
Precise information on deadline(s) for review procedures:
As set out in S.I. No. 130/2010 European Communities (Public Authorities' Contracts) (Review Procedures) Regulations 2010 (in particular Regulation 7 thereof).
As set out in S.I. No. 130/2010 European Communities (Public Authorities' Contracts) (Review Procedures) Regulations 2010 (in particular Regulation 7 thereof).