ETENDERS

Contract notice

Information

Published

Date of dispatch of this notice: 02/04/2020

Expire date: 05/05/2020

External Reference: 2020-292178

TED Reference: 2020/S 069-164518

Contract notice

[NoticeContract]

[Directive201424]

[Section1]: [Ca]

I.1)

[NameAddressContact]

Residential Tenancies Board
N/A
PO Box 12323
Dublin
Dublin 2
IE
[Contactpoint]: Michelle Cosgrove
[AddressPhone]: +353 016437200
[AddressEmail]: Michelle.Cosgrove@rtb.ie
[Internets]:
[UrlGeneral]: www.rtb.ie
[UrlBuyerprofile]: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1279

I.3)

[InfoTendering]

[AddressObtainDocs]:  
http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=165215&B=ETENDERS_SIMPLE
[AddressFurtherinfo]
[AsContactsAbove]:  
[AddressSendTendersRequest]
[AddressSendTenders]:  http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=165215&B=ETENDERS_SIMPLE
[AddressSendTendersRequest]
[AddressToAbove]
I.4)

[CaType]

[MaintypePublicbody]
I.5)

[Mainactivity]

[MainactivHousing]

[Section2]: [Object]

II.1)

[QuantityScopeContract]

II.1.1)

[TitleContract]

The Provision of Contact Center and Document Management Services
II.1.2)

[CpvMain]

79512000  - 
II.1.3)

[TypeContract]

[Services]
II.1.4)

[DescrShort]

The Contracting Authority proposes to engage in a competitive process for the establishment of a single-party framework agreement for the provision of Contact Centre and Document Management Services to the Residential Tenancies Board.
II.1.5)

[ValueMagnitudeEstimatedTotal]

[ValueExclVat]: 40000000.00  EUR
II.1.6)

[LotsInfo]

[DivisionLots]: [No]
II.2)

[Description]

II.2.2)

[CpvAdditional]

72512000  - 
75112000  - 
79342300  - 
79510000  - 
79999100  - 
II.2.3)

[PlacePerformance]

[MainsiteplaceWorksDelivery]:  
Dublin 2
II.2.4)

[DescrProcurement]

Negotiated Procedure
II.2.5)

[AwardCriteria]

[AwardCriteriaBelow]
[AwardLowestCost]  -  [AwardCriterionName]:  Cost  /  [Weighting]:  000
II.2.6)

[ValueMagnitudeEstimated]

[ValueExclVat]: 40000000.00  EUR
II.2.7)

[DurationContractFrameworkDps]

[DurationMonths]: 84
[RenewalsSubject]: [Yes]
[RenewalsDescr]:  
An initial contract of four (4) years is to be awarded with the option of three (3), one (1) year extensions.
II.2.10)

[VariantsInfo]

[VariantsAccepted]: [No]
II.2.11)

[OptionsInfo]

[Options]: [No]
II.2.13)

[EuProgrInfo]

[EuProgrRelated]: [No]

[Section3]: [InfoLegal]

III.1)

[ConditionsParticip]

III.2)

[ConditionsContract]

[Section4]: [Procedure]

IV.1)

[Description]

IV.1.1)

[TypeProcedure]

[ProctypeCompNegotiation]
IV.1.3)

[FrameworkContractDpsInfo]

[NoticeInvolvesFramework]
[FrameworkSingle]
[FrameworkJustFour]:  The justification for a framework longer than the standard four (4) years, is the complex nature of the services required; the significant costs of implementing a change of service provider without having realised the benefits of an earlier investment and the uncertainty for the authority’s best interests due to more frequent change of service provider.
IV.1.4)

[ReductionDuringDialogue]

[ReductionRecourse]
IV.1.5)

[NegotiationInfo]

[NegotiationWithout]
IV.1.8)

[GpaInfo]

[GpaCovered] : [Yes]
IV.2)

[InfoAdmin]

IV.2.1)

[PubPrevious]

[NumberOj]: 2018/S 091-206755
IV.2.2)

[LimitReceiptTendersReqPart]

[Date]:  05/05/2020
[Time]:  12:00
IV.2.4)

[LanguagesAllowed]

[Language_EN]
IV.2.6)

[MinTimeMaintain]

[DurationMonths] : 12  ([FromStatedDate])

[Section6]: [InfoComplement]

VI.1)

[RecurrenceInfo]

[RecurrentProcurement]:  [No]
VI.4)

[AppealsProcedure]

VI.4.1)

[AppealsBody]

The Residential Tenancies Board
O'Connell Bridge House, D'Olier Street
Dublin
2
IE
[AddressEmail]: michelle.cosgrove@rtb.ie
[Internet]: www.rtb.ie