Date of dispatch of this notice: 25/12/2019
External Reference: 2019-238984
TED Reference: 2019/S 249-618874
Contract award notice
Information
Published
Contract award notice
Contract award notice
Results of the procurement procedure
Directive 2014/24/EU
Section I: Contracting authority
I.1)
Name and addresses
Horse Racing Ireland (HRI)
N/A
Ballymany
Co Kildare
The Curragh
IE
Contact person:
Fergal Doyle
Telephone:
+353 45455485
E-mail:
fdoyle@hri.ie
Internet address(es):
Main address:
www.hri.ie
Address of the buyer profile:
https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/330
I.2)
Joint procurement
The contract is awarded by a central purchasing body
I.4)
Type of the contracting authority
Body governed by public law
I.5)
Main activity
Recreation, culture and religion
Section II: Object
II.1)
Scope of the procurement
II.1.1)
Title
IMPLEMENTATION AND CONFIGURATION OF A CRM SYSTEM AND FOLLOW UP CONSULTANCY SERVICES TO HORSE RACING IRELAND AND SUBSIDIARIES
Reference number:
HRIMAR19FD/1
II.1.2)
Main CPV code
72212445
-
Customer Relation Management software development services
II.1.3)
Type of contract
Services
II.1.4)
Short description
Horse Racing Ireland and Subsidiaries wishes to engage a suitably qualified service provider to provide installation and configuration services for a CRM System and follow up consultancy services.
From a commercial and marketing perspective the critical objectives for HRI are to increase the profile of Irish racing; enhance the experience of going racing in Ireland and ultimately growing attendances at racing. In order to do that a better understanding of the current and potential audience is required. This will in part be achieved by a fully functioning CRM system and capitalising on insights gleaned from such a system.
Requirement Overview as follows:
- Installation of CRM System
- Configuration of System to HRI requirements
- User Training
- Future Proofing - support with new releases and updates.
- Ongoing consultancy services to provide insights from data captured within the CRM system.
Please consult the PQQ document for a further background to our requirements.
From a commercial and marketing perspective the critical objectives for HRI are to increase the profile of Irish racing; enhance the experience of going racing in Ireland and ultimately growing attendances at racing. In order to do that a better understanding of the current and potential audience is required. This will in part be achieved by a fully functioning CRM system and capitalising on insights gleaned from such a system.
Requirement Overview as follows:
- Installation of CRM System
- Configuration of System to HRI requirements
- User Training
- Future Proofing - support with new releases and updates.
- Ongoing consultancy services to provide insights from data captured within the CRM system.
Please consult the PQQ document for a further background to our requirements.
II.1.6)
Information about lots
This contract is divided into lots:
no
II.1.7)
Total value of the procurement
Value excluding VAT:
593000.00
EUR
II.2)
Description
II.2.2)
Additional CPV code(s)
48445000
-
Customer Relation Management software package
72263000
-
Software implementation services
72266000
-
Software consultancy services
72268000
-
Software supply services
II.2.4)
Description of the procurement
Horse Racing Ireland and Subsidiaries wishes to engage a suitably qualified service provider to provide installation and configuration services for a CRM System and follow up consultancy services.
From a commercial and marketing perspective the critical objectives for HRI are to increase the profile of Irish racing; enhance the experience of going racing in Ireland and ultimately growing attendances at racing. In order to do that a better understanding of the current and potential audience is required. This will in part be achieved by a fully functioning CRM system and capitalising on insights gleaned from such a system.
Requirement Overview as follows:
- Installation of CRM System
- Configuration of System to HRI requirements
- User Training
- Future Proofing - support with new releases and updates.
- Ongoing consultancy services to provide insights from data captured within the CRM system.
Please consult the PQQ document for a further background to our requirements.
From a commercial and marketing perspective the critical objectives for HRI are to increase the profile of Irish racing; enhance the experience of going racing in Ireland and ultimately growing attendances at racing. In order to do that a better understanding of the current and potential audience is required. This will in part be achieved by a fully functioning CRM system and capitalising on insights gleaned from such a system.
Requirement Overview as follows:
- Installation of CRM System
- Configuration of System to HRI requirements
- User Training
- Future Proofing - support with new releases and updates.
- Ongoing consultancy services to provide insights from data captured within the CRM system.
Please consult the PQQ document for a further background to our requirements.
II.2.5)
Award criteria
Criteria below
Quality criterion
-
Name:
Proposed Solution for CRM
/
Weighting:
2000
Quality criterion
-
Name:
Proposed Solution for Follow Up Consultancy
/
Weighting:
2000
Quality criterion
-
Name:
Contract Management & Proposed Team
/
Weighting:
1500
Quality criterion
-
Name:
Innovation / Value Add
/
Weighting:
1000
Cost criterion
-
Name:
Ultimate Cost
/
Weighting:
3500
II.2.11)
Information about options
Options:
no
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no
Section IV: Procedure
IV.1)
Description
IV.1.1)
Type of procedure
Restricted procedure
IV.1.3)
Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
IV.1.8)
Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement
: yes
IV.2)
Administrative information
IV.2.1)
Previous publication concerning this procedure
Notice number in the OJ S: 2019/S 063-146087
Section V: Award of contract
Contract No: 1
Title: IMPLEMENTATION AND CONFIGURATION OF A CRM SYSTEM AND FOLLOW UP CONSULTANCY SERVICES TO HORSE RACING IRELAND AND SUBSIDIARIES
V.2)
Award of contract
V.2.1)
Date of conclusion of the contract
17/12/2019
V.2.2)
Information about tenders
Number of tenders received:
8
Number of tenders received from SMEs:
5
Number of tenders received from tenderers from other EU Member States:
4
Number of tenders received from tenderers from non-EU Member States:
0
Number of tenders received by electronic means:
8
The contract has been awarded to a group of economic operators
:
noV.2.3)
Name and address of the contractor
Two Circles Limited
London
UK
The contractor is an SME : yes
V.2.4)
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
593000.00
EUR
Section VI: Complementary information
VI.3)
Additional information
1) Interested parties must register their interest on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for clarifications. All information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie) only. Registration is free of charge. The contracting authority will not accept responsibility for information relayed(or not relayed) via third parties;
2) This is the sole call for competition for this service;
3) The contracting authority will not be responsible for any costs, charges or expenses incurred by tenderers;
4) Establishment of the contract will be subject to the approval of the competent authorities;
5) It will be a condition of establishment that candidates and all sub-contractors are fully tax compliant as part of their application for participation in the competition;
6) If for any reason it is not possible for the successful tenderer to deliver the contract following the conclusion of this competitive process, the contracting authority reserves the right to invite the next highest scoring tenderer to join the contract as appropriate. This shall be without prejudice to the right of the contracting authority to cancel this competitive process and/or initiate a new contract award procedure at its sole discretion;
7) At its absolute discretion, the contracting authority may elect to terminate this procurement process or the contract any time;
8) Please note in relation to all documents, that where reference is made to a particular standard, make, source,process, trademark, type or patent, that this is not to be regarded as a de facto requirement. In all such cases it should be understood that such indications are to be treated strictly and solely for reference purposes only, to which the words “or equivalent” will always be appended;
9) Without prejudice to the principle of equal treatment, the contracting authority is not obliged to engage in a clarification process in respect of tender submissions with missing or incomplete information. Therefore, tenderers are advised to ensure that they return Fully completed submissions in order to avoid the risk of elimination from the competition.
2) This is the sole call for competition for this service;
3) The contracting authority will not be responsible for any costs, charges or expenses incurred by tenderers;
4) Establishment of the contract will be subject to the approval of the competent authorities;
5) It will be a condition of establishment that candidates and all sub-contractors are fully tax compliant as part of their application for participation in the competition;
6) If for any reason it is not possible for the successful tenderer to deliver the contract following the conclusion of this competitive process, the contracting authority reserves the right to invite the next highest scoring tenderer to join the contract as appropriate. This shall be without prejudice to the right of the contracting authority to cancel this competitive process and/or initiate a new contract award procedure at its sole discretion;
7) At its absolute discretion, the contracting authority may elect to terminate this procurement process or the contract any time;
8) Please note in relation to all documents, that where reference is made to a particular standard, make, source,process, trademark, type or patent, that this is not to be regarded as a de facto requirement. In all such cases it should be understood that such indications are to be treated strictly and solely for reference purposes only, to which the words “or equivalent” will always be appended;
9) Without prejudice to the principle of equal treatment, the contracting authority is not obliged to engage in a clarification process in respect of tender submissions with missing or incomplete information. Therefore, tenderers are advised to ensure that they return Fully completed submissions in order to avoid the risk of elimination from the competition.
VI.4)
Procedures for review
VI.4.1)
Review body
The High Court
Four Court, Inns Quay
Four Court, Inns Quay
IE
E-mail:
highcourtcentraloffice@courts.ie
Internet address:
www.courts.ie
VI.4.3)
Review procedure
Precise information on deadline(s) for review procedures:
Precise information on deadline(s) for review procedures:
Statutory Instrument Nº 130 of 2010 (the Irish Remedies Regulations) provides that review procedures are available in the High Court to a person who has or has had an interest in obtaining the framework agreement(including the reviewable public contract) and alleges that he or she has been harmed or is at risk of being harmed by an infringement of the law in relation to that framework agreement and reviewable public contract
Statutory Instrument Nº 130 of 2010 (the Irish Remedies Regulations) provides that review procedures are available in the High Court to a person who has or has had an interest in obtaining the framework agreement(including the reviewable public contract) and alleges that he or she has been harmed or is at risk of being harmed by an infringement of the law in relation to that framework agreement and reviewable public contract