ETENDERS

Contract notice

Information

Published

Date of dispatch of this notice: 24/10/2019

Expire date: 29/11/2019

External Reference: 2019-271665

TED Reference: 2019/S 209-510747

Contract notice

Contract notice

Directive 2014/24/EU

Section I: Contracting authority

I.1)

Name and addresses

Enable Ireland Disability Services Ltd
N/A
32F Rosemount Park Drive
Ballycoolin Road
Rosemount Business P
IE
Contact person: Ed Meagher
Telephone: +353 12184109
E-mail: emeagher@enableireland.ie
Internet address(es):
Main address: http://www.enableireland.ie/
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1255

I.3)

Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at:  
http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=156091&B=ETENDERS_SIMPLE
Additional information can be obtained from
the abovementioned address:  
Tenders or requests to participate must be submitted
electronically via:  http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=156091&B=ETENDERS_SIMPLE
Tenders or requests to participate must be submitted
to the abovementioned address
I.4)

Type of the contracting authority

Body governed by public law
I.5)

Main activity

Health

Section II: Object

II.1)

Scope of the procurement

II.1.1)

Title

Provision of IT Managed Services to Enable Ireland
Reference number:  EI - IT Managed Services
II.1.2)

Main CPV code

72222300  -  Information technology services
II.1.3)

Type of contract

Services
II.1.4)

Short description

Enable Ireland invites tenders from suitably qualified companies for the supply of IT Services. This tender is divided into two (2) lots:
Lot 1 - IT Managed Services
Lot 2 - On-Site Helpdesk Personnel
Note:
Lot 1 also includes the upgrade of Enable Ireland’s data centre, a review of Enable Ireland’s migration to the Cloud and the implementation of a SIEM and SOC service.
II.1.5)

Estimated total value

Value excluding VAT: 750000.00  EUR
II.1.6)

Information about lots

This contract is divided into lots: yes
Tenders may be submitted for  all lots
II.2)

Description

II.2.1)

Title

IT Managed Services
Lot No:  1
II.2.2)

Additional CPV code(s)

48800000  -  Information systems and servers
50312600  -  Maintenance and repair of information technology equipment
72267100  -  Maintenance of information technology software
72500000  -  Computer-related services
72510000  -  Computer-related management services
72540000  -  Computer upgrade services
72590000  -  Computer-related professional services
72600000  -  Computer support and consultancy services
72610000  -  Computer support services
72710000  -  Local area network services
II.2.3)

Place of performance

Main site or place of performance:  
Ireland
II.2.4)

Description of the procurement

The services below are currently outsourced to an external service provider under a managed service contract. These services must be taken over ‘as is’ by the successful tenderer.
• National Data Centre
• Office 365
• Intranet
• Software Support
• Citrix
• System Administration
• Network Support
• Security Services
• Data Backups
• Support and Maintenance Services
• Service Management
In addition, this lot also includes the upgrade of the Enable Ireland data centre and the projects and services listed below:
• Data Centre Upgrade
• Hardware Upgrade
• Backup System Replacement
• Migration to Cloud
• Managed Security Incident and Event Management Service (SIEM)
II.2.5)

Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)

Estimated value

Value excluding VAT: 450000.00  EUR
II.2.7)

Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 36
This contract is subject to renewal: yes
Description of renewals:  
The initial contract award will include a 3-year support contract with the option to extend annually for up to a further 2 years
II.2.10)

Information about variants

Variants will be accepted: yes
II.2.11)

Information about options

Options: no
II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2)

Description

II.2.1)

Title

On-Site Helpdesk Personnel
Lot No:  2
II.2.2)

Additional CPV code(s)

48800000  -  Information systems and servers
50312600  -  Maintenance and repair of information technology equipment
72267100  -  Maintenance of information technology software
72500000  -  Computer-related services
72510000  -  Computer-related management services
72540000  -  Computer upgrade services
72590000  -  Computer-related professional services
72600000  -  Computer support and consultancy services
72610000  -  Computer support services
72710000  -  Local area network services
II.2.3)

Place of performance

Main site or place of performance:  
Dublin, Ireland
II.2.4)

Description of the procurement

Enable Ireland requires two Helpdesk support staff to be based in Enable Ireland Sandymount to provide first line Helpdesk support to all Enable Ireland users.
The on-site Help Desk provides a central service for call logging, tracking, escalation and reporting to agreed SLAs.
II.2.5)

Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)

Estimated value

Value excluding VAT: 300000.00  EUR
II.2.7)

Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 36
This contract is subject to renewal: yes
Description of renewals:  
The initial contract award will include a 3-year support contract with the option to extend annually for up to a further 2 years
II.2.10)

Information about variants

Variants will be accepted: no
II.2.11)

Information about options

Options: no
II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

Section III: Legal, economic, financial and technical information

III.1)

Conditions for participation

III.1.2)

Economic and financial standing

Selection criteria as stated in the procurement documents
III.1.3)

Technical and professional ability

Selection criteria as stated in the procurement documents
III.2)

Conditions related to the contract

Section IV: Procedure

IV.1)

Description

IV.1.1)

Type of procedure

Open procedure
IV.1.8)

Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement : yes
IV.2)

Administrative information

IV.2.2)

Time limit for receipt of tenders or requests to participate

Date:  29/11/2019
Local time:  17:00
IV.2.4)

Languages in which tenders or requests to participate may be submitted

English
IV.2.6)

Minimum time frame during which the tenderer must maintain the tender

Duration in months : 3  (from the date stated for receipt of tender)
IV.2.7)

Conditions for opening of tenders

Date:  29/11/2019
Local time:  17:00

Section VI: Complementary information

VI.1)

Information about recurrence

This is a recurrent procurement:  no
VI.4)

Procedures for review

VI.4.1)

Review body

Noreen Dempsey
Enable Ireland Head Office, 32F Rosemount Business Park, Ballycoolin Road,
Dublin 11
IE
E-mail: ndempsey@enableireland.ie