ETENDERS

Contract notice - utilities

Information

Published

Date of dispatch of this notice: 15/08/2019

Expire date: 17/09/2019

External Reference: 2019-221590

TED Reference: 2019/S 159-393521

Contract notice - utilities

Contract notice – utilities

Services

Directive 2014/25/EU

Section I: Contracting entity

I.1)

Name and addresses

Iarnród Eireann-Irish Rail
N/A
Connolly Station ,
Dublin
Dublin
IE
Contact person: Sean O'Dwyer
E-mail: sean.odwyer@irishrail.ie
Internet address(es):
Main address: http://www.irishrail.ie
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/433

I.3)

Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at:  
http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=151009&B=ETENDERS_SIMPLE
Additional information can be obtained from
the abovementioned address:  
Tenders or requests to participate must be submitted
electronically via:  http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=151009&B=ETENDERS_SIMPLE
Tenders or requests to participate must be submitted
to the abovementioned address
I.6)

Main activity

Railway services

Section II: Object

II.1)

Scope of the procurement

II.1.1)

Title

Customer Experience Development Programme
Reference number:  7336
II.1.2)

Main CPV code

79400000  -  Business and management consultancy and related services
II.1.3)

Type of contract

Services
II.1.4)

Short description

The requirement is to develop a Customer Experience Transformation Programme to be delivered to all frontline, supervisors, support and management colleagues within the Train Operations function. This represents approx. 1,200 people.
Programme objectives include:
• Embed the corporate value of ‘Customers at the Heart of our Business’ in the culture of the Train Operations part of the organisation
• Develop a process to ensure the sustainability of the value through SMART goals
II.1.6)

Information about lots

This contract is divided into lots: no
II.2)

Description

II.2.2)

Additional CPV code(s)

79410000  -  Business and management consultancy services
79411000  -  General management consultancy services
79633000  -  Staff development services
79996000  -  Business organisation services
II.2.4)

Description of the procurement

The requirement is to develop a Customer Experience Transformation Programme to be delivered to all frontline, supervisors, support and management colleagues within the Train Operations function. This represents approx. 1,200 people.
Programme objectives include:
• Embed the corporate value of ‘Customers at the Heart of our Business’ in the culture of the Train Operations part of the organisation
• Develop a process to ensure the sustainability of the value through SMART goals
II.2.5)

Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.7)

Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 24
This contract is subject to renewal: no
II.2.10)

Information about variants

Variants will be accepted: no
II.2.11)

Information about options

Options: no
II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

Section III: Legal, economic, financial and technical information

III.1)

Conditions for participation

III.1.1)

Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

List and brief description of conditions:  For full details, please download a copy of the attached Pre-Qualification Questionnaire.
III.1.2)

Economic and financial standing

Selection criteria as stated in the procurement documents
III.1.3)

Technical and professional ability

Selection criteria as stated in the procurement documents
III.2)

Conditions related to the contract

III.2.2)

Contract performance conditions

For full details, please download a copy of the attached Pre-Qualification Questionnaire.

Section IV: Procedure

IV.1)

Description

IV.1.1)

Type of procedure

Negotiated procedure with prior call for competition
IV.1.8)

Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement : yes
IV.2)

Administrative information

IV.2.2)

Time limit for receipt of tenders or requests to participate

Date:  17/09/2019
Local time:  12:00
IV.2.4)

Languages in which tenders or requests to participate may be submitted

English

Section VI: Complementary information

VI.1)

Information about recurrence

This is a recurrent procurement:  no
VI.2)

Information about electronic workflows

Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
VI.4)

Procedures for review

VI.4.1)

Review body

Central Office of the High Court
Four Courts
Dublin 7
D07 N972
IE
Telephone: +353 18886511
E-mail: HighCourtCentralOffice@courts.ie
Fax: +353 18886125
Internet address: http://www.courts.ie

VI.4.4)

Service from which information about the review procedure may be obtained

Central Office of the High Court
Four Courts
Dublin 7
D07 N972
IE
Telephone: +353 18886511
E-mail: HighCourtCentralOffice@courts.ie
Fax: +353 18886125
Internet address: http://www.courts.ie