Date of dispatch of this notice: 15/08/2019
Expire date: 23/09/2019
External Reference: 2019-237857
TED Reference: 2019/S 159-393520
Contract notice - utilities
Information
Published
Contract notice - utilities
Contract notice – utilities
Services
Directive 2014/25/EU
Section I: Contracting entity
I.1)
Name and addresses
Irish Water
IE3191327JH
Tender Administration, PO Box 900, Webworks, Eglinton Street, Ervia
Cork
Co.Cork
IE
Contact person:
Tender Admin
Telephone:
+353 214239291
E-mail:
tenders@ervia.ie
Internet address(es):
Main address:
www.ervia.ie
Address of the buyer profile:
https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/129496
I.3)
Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at:
www.etenders.gov.ieAdditional information can be obtained from
the abovementioned address:
Tenders or requests to participate must be submitted
electronically via:
www.etenders.gov.ie
Tenders or requests to participate must be submitted
to the abovementioned address
I.6)
Main activity
Water
Section II: Object
II.1)
Scope of the procurement
II.1.1)
Title
Irish Water Billing Services Customer Case Management and Legal Services
Reference number:
19/139
II.1.2)
Main CPV code
79940000
-
Collection agency services
II.1.3)
Type of contract
Services
II.1.4)
Short description
Lot 1 will include but not be limited to the following high level services:
Deskside Case Management
• Validation of accounts and cleansing of account information in terms of current and previous ownership, current and previous occupancy, trading status, current and previous occupier contact details
• Account history review, metering, cases, complaints and escalations
• Engagement by phone
o confirm account holder, owner, occupier, tenancy arrangements, move in/out details
o collate and log detailed information on issues
o secure and process payment, agree and process payment plan
• Escalate high priority issues to the Contracting Entity
• Escalate accounts for direct customer engagement when all deskside activities have been exhausted
• Update the Contracting Entity’s central systems with information collated and actions taken during the case investigation
Please refer to PQQ Doc
Deskside Case Management
• Validation of accounts and cleansing of account information in terms of current and previous ownership, current and previous occupancy, trading status, current and previous occupier contact details
• Account history review, metering, cases, complaints and escalations
• Engagement by phone
o confirm account holder, owner, occupier, tenancy arrangements, move in/out details
o collate and log detailed information on issues
o secure and process payment, agree and process payment plan
• Escalate high priority issues to the Contracting Entity
• Escalate accounts for direct customer engagement when all deskside activities have been exhausted
• Update the Contracting Entity’s central systems with information collated and actions taken during the case investigation
Please refer to PQQ Doc
II.1.6)
Information about lots
This contract is divided into lots:
yes
Tenders may be submitted for
all lots
II.2)
Description
II.2.1)
Title
Case Management Services
Lot No:
1
II.2.2)
Additional CPV code(s)
79100000
-
Legal services
II.2.3)
Place of performance
Main site or place of performance:
Dublin
II.2.4)
Description of the procurement
Lot 1 will include but not be limited to the following
high level services:
Deskside Case Management
• Validation of accounts and cleansing of account
information in terms of current and previous
ownership, current and previous occupancy, trading
status, current and previous occupier contact details
• Account history review, metering, cases,
complaints and escalations
Please refer to PQQ Doc
high level services:
Deskside Case Management
• Validation of accounts and cleansing of account
information in terms of current and previous
ownership, current and previous occupancy, trading
status, current and previous occupier contact details
• Account history review, metering, cases,
complaints and escalations
Please refer to PQQ Doc
II.2.5)
Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.7)
Duration of the contract, framework agreement or dynamic purchasing system
Duration in months:
36
This contract is subject to renewal:
yes
Description of renewals:
Up to a period of 2 years
II.2.9)
Information about the limits on the number of candidates to be invited
Envisaged number of candidates:
5
II.2.10)
Information about variants
Variants will be accepted:
no
II.2.11)
Information about options
Options:
no
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no
II.2.14)
Additional information
You must submit through the etenders system before
the deadline. The submission deadline is strict & no
submissions will be possible after the date & time
specified in the PQQ documents. Please note that all
tenders are electronic, as such NO paper copies will
be accepted or read. Please submit via the etenders
system not later than 12:00 hrs local time Tuesday
17th September 2019
the deadline. The submission deadline is strict & no
submissions will be possible after the date & time
specified in the PQQ documents. Please note that all
tenders are electronic, as such NO paper copies will
be accepted or read. Please submit via the etenders
system not later than 12:00 hrs local time Tuesday
17th September 2019
II.2)
Description
II.2.1)
Title
Legal Services
Lot No:
2
II.2.2)
Additional CPV code(s)
79100000
-
Legal services
II.2.3)
Place of performance
Main site or place of performance:
Dublin
II.2.4)
Description of the procurement
Lot 2 will include but not be limited to the following
high level services:
Legal Debt Collections
• Legal demand letters
• Legal collections calls including collection and
processing of payments, payment
Please refer to PQQ Doc
high level services:
Legal Debt Collections
• Legal demand letters
• Legal collections calls including collection and
processing of payments, payment
Please refer to PQQ Doc
II.2.5)
Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.7)
Duration of the contract, framework agreement or dynamic purchasing system
Duration in months:
36
This contract is subject to renewal:
yes
Description of renewals:
Up to a period of 2 years
II.2.9)
Information about the limits on the number of candidates to be invited
Envisaged number of candidates:
5
II.2.10)
Information about variants
Variants will be accepted:
no
II.2.11)
Information about options
Options:
no
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no
II.2.14)
Additional information
You must submit through the etenders system before
the deadline. The submission deadline is strict & no
submissions will be possible after the date & time
specified in the PQQ documents. Please note that all
tenders are electronic, as such NO paper copies will
be accepted or read. Please submit via the etenders
system not later than 12:00 hrs local time Tuesday
17th September 2019
the deadline. The submission deadline is strict & no
submissions will be possible after the date & time
specified in the PQQ documents. Please note that all
tenders are electronic, as such NO paper copies will
be accepted or read. Please submit via the etenders
system not later than 12:00 hrs local time Tuesday
17th September 2019
Section III: Legal, economic, financial and technical information
III.1)
Conditions for participation
III.1.1)
Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
List and brief description of conditions:
Refer to tender documents.
III.1.2)
Economic and financial standing
Selection criteria as stated in the procurement documents
III.1.3)
Technical and professional ability
Selection criteria as stated in the procurement documents
III.1.8)
Legal form to be taken by the group of economic operators to whom the contract is to be awarded
Requests to participate may be submitted by single entities or by groups of service providers. A group will not be required to convert into a specific legal form in order to submit a request to participate, but may if the Contracting Entity considers it necessary to ensure that the contract is carried out to its satisfaction, be required to do so prior to award of the contract. The Contracting Entity also reserves the right to contract with each member of the group on the basis of joint and several liability, or with one member of the group as a main contractor with a number of sub-contractors or on any other basis as the Contracting Entity considers appropriate.
III.2)
Conditions related to the contract
III.2.2)
Contract performance conditions
Lot 2 candidates but be in the legal profession, Lot 1 does not have this restriction
III.2.3)
Information about staff responsible for the performance of the contract
Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract
Section IV: Procedure
IV.1)
Description
IV.1.1)
Type of procedure
Negotiated procedure with prior call for competition
IV.1.3)
Information about a framework agreement or a dynamic purchasing system
Framework agreement with several operators
Envisaged maximum number of participants to the framework agreement:
4
IV.1.8)
Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement
: no
IV.2)
Administrative information
IV.2.2)
Time limit for receipt of tenders or requests to participate
Date:
17/09/2019
Local time:
12:00
IV.2.4)
Languages in which tenders or requests to participate may be submitted
English, Irish
IV.2.6)
Minimum time frame during which the tenderer must maintain the tender
Duration in months
: 6
(from the date stated for receipt of tender)
Section VI: Complementary information
VI.1)
Information about recurrence
This is a recurrent procurement:
yes
VI.2)
Information about electronic workflows
Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
VI.4)
Procedures for review
VI.4.1)
Review body
The High Court
High Court Central Office, Four Courts, Inns Quay,
Dublin
IE
Telephone:
+35 318886000
E-mail:
highcourtcentraloffice@courts.ie
Internet address:
http://www.courts.ie
VI.4.3)
Review procedure
Precise information on deadline(s) for review procedures:
Please refer to Statutory Instrument 131 of 2010, European Communities (Award of Contracts by Utility Undertaking) (Review Procedures) Regulations 2010 (and in particular Regulation 7 and 10(2)).