ETENDERS

Contract notice

Information

Published

Date of dispatch of this notice: 07/02/2019

Expire date: 12/03/2019

External Reference: 2019-249887

TED Reference: 2019/S 030-067418

Contract notice

[NoticeContract]

[Directive201424]

[Section1]: [Ca]

I.1)

[NameAddressContact]

Dublin City Council
N/A
Civic Offices, Wood Quay
Dublin 8
Dublin
IE
[Contactpoint]: Claudio Libanori
[AddressPhone]: +353 12222222
[AddressEmail]: claudio.libanori@dublincity.ie
[Internets]:
[UrlGeneral]: www.dublincity.ie
[UrlBuyerprofile]: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/267

I.3)

[InfoTendering]

[AddressObtainDocs]:  
http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=141520&B=ETENDERS_SIMPLE
[AddressFurtherinfo]
[AsContactsAbove]:  
[AddressSendTendersRequest]
[AddressSendTenders]:  http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=141520&B=ETENDERS_SIMPLE
[AddressSendTendersRequest]
[AddressToAbove]
I.4)

[CaType]

[MaintypeLocalauth]
I.5)

[Mainactivity]

[MainactivGeneral]

[Section2]: [Object]

II.1)

[QuantityScopeContract]

II.1.1)

[TitleContract]

The Provision of Second Level Support / Professional Services for Microsoft Applications to include Exchange, Active Directory and System Centre Services
[Fileref]:  Microsoft Support Contract
II.1.2)

[CpvMain]

72000000  - 
II.1.3)

[TypeContract]

[Services]
II.1.4)

[DescrShort]

Dublin City Council (DCC) wishes to invite tenders using the Open Procedure to establish a Single Party Framework Agreement for the provision of Support and Professional Services for its Microsoft Exchange 2010 environment, Active Directory and Microsoft Systems Centre.
This tender is seeking a full second level support service with SLA, assistance and professional advice in the administration and operation of Microsoft Exchange and an SLA for High Priority A and B calls only for Active Directory and Systems Centre with professional services. Professional services will be requested on a daily call down basis.
The successful tenderer will work closely with DCC’s own IS Technical Support staff. While DCC’s IS Department will have responsibility for First Line support, it is envisaged that there may be overlap at times between the two roles.
Please see Tender Documents for further details.
II.1.5)

[ValueMagnitudeEstimatedTotal]

[ValueExclVat]: 1000000.00  EUR
II.1.6)

[LotsInfo]

[DivisionLots]: [No]
II.2)

[Description]

II.2.2)

[CpvAdditional]

48000000  - 
48213000  - 
48218000  - 
48223000  - 
48422000  - 
48510000  - 
48511000  - 
48516000  - 
48517000  - 
48982000  - 
II.2.3)

[PlacePerformance]

[MainsiteplaceWorksDelivery]:  
Dublin City Council, Civic Offices, Wood Quay, Dublin 8
II.2.4)

[DescrProcurement]

Dublin City Council (DCC) wishes to invite tenders using the Open Procedure to establish a Single Party Framework Agreement for the provision of Support and Professional Services for its Microsoft Exchange 2010 environment, Active Directory and Microsoft Systems Centre.
This tender is seeking a full second level support service with SLA, assistance and professional advice in the administration and operation of Microsoft Exchange and an SLA for High Priority A and B calls only for Active Directory and Systems Centre with professional services. Professional services will be requested on a daily call down basis.
The successful tenderer will work closely with DCC’s own IS Technical Support staff. While DCC’s IS Department will have responsibility for First Line support, it is envisaged that there may be overlap at times between the two roles.
Please see Tender Documents for further details.
II.2.5)

[AwardCriteria]

[AwardCriteriaDescriptive]
II.2.6)

[ValueMagnitudeEstimated]

[ValueExclVat]: 1000000.00  EUR
II.2.7)

[DurationContractFrameworkDps]

[DurationMonths]: 24
[RenewalsSubject]: [Yes]
[RenewalsDescr]:  
Two further extenstions of 12 months
II.2.10)

[VariantsInfo]

[VariantsAccepted]: [No]
II.2.11)

[OptionsInfo]

[Options]: [No]
II.2.13)

[EuProgrInfo]

[EuProgrRelated]: [No]

[Section3]: [InfoLegal]

III.1)

[ConditionsParticip]

III.1.1)

[SituationPersonalIncl]

[InfoEvaluatingRequir]:  Must submit evidence of contract arrangements for Microsoft Gold partner membership in Messaging and Datacenter competencies.
III.1.2)

[EconomicFinancialStanding]

[CriteriaSelectionDocs]
III.1.3)

[TechnicalCapacity]

[CriteriaSelectionDocs]
III.2)

[ConditionsContract]

III.2.2)

[OtherConditions]

Quality of service, based on adherence to the agreed SLA together with the availability of suitably qualified engineers/personnel to maintain and enhance the service for the duration of the contract will be the main criteria for measuring performance. It is expected that the successful tenderer(s) will take a proactive role in monitoring performance with a view to making appropriate recommendations where necessary.

[Section4]: [Procedure]

IV.1)

[Description]

IV.1.1)

[TypeProcedure]

[ProctypeOpen]
IV.1.3)

[FrameworkContractDpsInfo]

[NoticeInvolvesFramework]
[FrameworkSingle]
IV.1.8)

[GpaInfo]

[GpaCovered] : [No]
IV.2)

[InfoAdmin]

IV.2.2)

[LimitReceiptTendersReqPart]

[Date]:  12/03/2019
[Time]:  12:00
IV.2.4)

[LanguagesAllowed]

[Language_EN], [Language_GA]
IV.2.6)

[MinTimeMaintain]

[DurationMonths] : 12  ([FromStatedDate])
IV.2.7)

[OpeningConditions]

[Date]:  12/03/2019
[Time]:  15:00
[OpeningPlace]:  
Dublin City Council, Civic Offices, Wood Quay, Dublin 8

[Section6]: [InfoComplement]

VI.1)

[RecurrenceInfo]

[RecurrentProcurement]:  [No]
VI.2)

[InfoEworkflow]

[EorderingUsed]
[EinvoicingUsed]
[EpaymentUsed]
VI.4)

[AppealsProcedure]

VI.4.1)

[AppealsBody]

The High Court
Chief Registrar, High Court, Inns Quay
Dublin
Dublin 7
IE
[AddressPhone]: +353 18886000
[AddressEmail]: HighCourtCentralOffice@courts.ie

VI.4.2)

[MediationBody]

Please contact your solicitor
x
IE

VI.4.4)

[AppealsInfo]

Please contact your solicitor
x
IE