ETENDERS

Contract notice

Information

Published

Date of dispatch of this notice: 16/02/2016

Expire date: 24/03/2016

External Reference: 2016-431391

TED Reference: 2016/S 034-055048

Contract notice

Contract notice

Classic Sector

Directive 2004/18/EC

Services

Section I: Contracting authority

I.1)

Name, addresses and contact point(s)

Sustainable Energy Authority of Ireland
N/A
Wilton Park House, Wilton Place
Dublin
IE
For the attention of: Nathalie Sheridan
Telephone: +353 018082130
E-mail: nathalie.sheridan@seai.ie
Internet address(es):
General address of the contracting authority: http://www.seai.ie
Address of the buyer profile: http://irl.eu-supply.com/ctm/Supplier/CompanyInformation/Index/1188
Electronic access to information: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=96599&B=ETENDERS_SIMPLE
Electronic submission of tenders and requests to participate: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=96599&B=ETENDERS_SIMPLE
Further information can be obtained from: The above mentioned contact point(s)
Specifications and additional documents (including documents for a dynamic purchasing system) can be obtained from:The above mentioned contact point(s)
Tenders or requests to participate must be sent to: The above mentioned contact point(s)
I.2)

Type of the contracting authority

Body governed by public law
I.3)

Main activity

  • General public services
  • Other: Sustainable Energy
I.4)

Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1)

Description

II.1.1)

Title attributed to the contract by the contracting authority:

Outsourced Business Process Services to Support SEAI Programmes

II.1.2)

Type of contract and location of works, place of delivery or of performance

Services
    Category No27:  Other services
    Main site or location of works, place of delivery or of performance:

    Dublin

    NUTS code
    IRELAND
    II.1.3)

    Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

    The notice involves a public contract
    II.1.5)

    Short description of the contract or purchase(s)

    Sustainable Energy Authority of Ireland (SEAI) was established under the

    Sustainable Energy Act 2002. Its mission is to play a leading role in transforming

    Ireland into a society based on sustainable energy structures, technologies and

    practices.

    The objective of this Request for Tenders is to identify and appoint a suitably

    resourced multi-disciplined customer and business process services provider to

    efficiently and effectively support the delivery of SEAI programmes. SEAI

    reserves, at its sole discretion, the right during the term of the contract to also use

    alternative service providers.

    Existing programmes that fall within the scope of this competition of the provision

    of OBP services include:

    1. Building Energy Rating (BER) Scheme

    2. Better Energy Homes (BEH) Grants

    3. Better Energy Warmer Homes (BEWH)

    4. Better Energy Communities (BEC)

    5. Monitoring and Reporting (M&R)

    6. Energy Efficiency Obligation Scheme (EEOS)

    7. Electric Vehicles (EV) Grant Scheme

    8. Energy Audit Scheme (EAS)

    9. Accelerated Capital Allowance (ACA) Incentive, including the Triple E Register

    10. Energy Efficient Appliances and Control Systems (Surveillance)

    For more information, please refer to the notice published on www.etedners.gov.ie

    II.1.6)

    Common procurement vocabulary (CPV)

    Main vocabulary
    72253000   Helpdesk and support services
    Supplementary vocabulary
    72253100   Helpdesk services
    79342300   Customer services
    79512000   Call centre
    II.1.7)

    Information about Government Procurement Agreement (GPA)

    The contract is covered by the Government Procurement Agreement (GPA):  no
    II.1.8)

    Lots

    This contract is divided into lots:  no
    II.1.9)

    Information about variants

    Variants will be accepted:  no
    II.2)

    Quantity or scope of the contract

    II.2.1)

    Total quantity or scope:

    Estimated value of the contract is €6 Million over 3 years

    II.2.2)

    Information about options

    Options: no
    II.2.3)

    Information about renewals

    This contract is subject to renewal: yes
    Number of possible renewals:  2
    In the case of renewable contracts, estimated time-frame for subsequent calls for competition: 
    in months: 12

    Section III: Legal, economic, financial and technical information

    III.1)

    Conditions relating to the contract

    III.1.4)

    Other particular conditions

    The performance of the contract is subject to particular conditions: no
    III.3)

    Conditions specific to services contracts

    III.3.1)

    Information about a particular profession

    Execution of the service is reserved to a particular profession: no
    III.3.2)

    Staff responsible for the execution of the service

    Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no

    Section IV: Procedure

    IV.1)

    Type of procedure

    IV.1.1)

    Type of procedure

    Open
    IV.2)

    Award criteria

    IV.2.1)

    Award criteria

    The most economically advantageous tender in terms of , the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document
    IV.2.2)

    Information about electronic auction

    An electronic auction will be used: no
    IV.3)

    Administrative information

    IV.3.2)

    Previous publication(s) concerning the same contract

    Prior information notice
    Notice number in the OJEU: 2015/S 230-418216  of 25.11.2016
    IV.3.3)

    Conditions for obtaining specifications and additional documents or descriptive document

    Payable documents: no
    IV.3.4)

    Time limit for receipt of tenders or requests to participate

    24.03.2016 - 12:00
    IV.3.6)

    Language(s) in which tenders or requests to participate may be drawn up

    [Language_EN]
    IV.3.7)

    Minimum time frame during which the tenderer must maintain the tender

    [DurationDays]: 120 (from the date stated for receipt of tender)
    IV.3.8)

    Conditions for opening tenders

    Persons authorised to be present at the opening of tenders: no

    Section VI: Complementary information

    VI.1)

    Information about recurrence

    This is a recurrent procurement: no
    VI.2)

    Information about European Union funds

    The contract is related to a project and/or programme financed by European Union funds: yes
    Reference to project(s) and/or programme(s):

    ERDF