ETENDERS

Contract award notice

Information

Published

Date of dispatch of this notice: 18/02/2024

External Reference: 2024-266335

TED Reference:

Contract award notice

Contract award notice

Results of the procurement procedure

Directive 2014/24/EU

Section I: Contracting authority

I.1)

Name and addresses

Bord Altranais agus Cnáimhseachais na hÉireann/Nursing and Midwifery Board of Ireland
N/A
18/20 Carysfort Avenue
Co. Dublin
Blackrock
IE
Contact person: Procurement NMBI
E-mail: procurement@nmbi.ie
NUTS code:  IE -  IRELAND
Internet address(es):
Main address: http://www.nmbi.ie
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/454

I.4)

Type of the contracting authority

Regional or local agency/office
I.5)

Main activity

Health

Section II: Object

II.1)

Scope of the procurement

II.1.1)

Title

NMBI Business Process Outsourcing - qualification process
Reference number:  2023-03 NMBI BPO
II.1.2)

Main CPV code

79500000  -  Office-support services
II.1.3)

Type of contract

Services
II.1.4)

Short description

The objective of this tender is to implement a workforce augmentation facility where the awarded tenderer will provide additional resources to NMBI to process applications and mitigate demands. The processing solution is to progress and process the applications and maintain business as usual to meet the department’s KPIs. The contract will rely on five resources, with a quality/audit supervisor resource at 10% of the allocated resource (5 resources means 0.5 of a supervisor resource) who will be will be required for and responsible for tracking and monitoring team productivity and reporting directly to NMBI’s Head of Registration or their designate. Each resource/agent will be expected to process and meet agreed targets of applications reviewed per day. These targets will differ depending on the status of the application.
II.1.6)

Information about lots

This contract is divided into lots: no
II.1.7)

Total value of the procurement

Value excluding VAT:  360000.00  EUR
II.2)

Description

II.2.2)

Additional CPV code(s)

66133000  -  Processing and clearing services
66172000  -  Financial transaction processing and clearing-house services
72310000  -  Data-processing services
72312000  -  Data entry services
72513000  -  Office automation services
II.2.3)

Place of performance

NUTS code:  IE -  IRELAND
Main site or place of performance:  
Co. Dublin
II.2.4)

Description of the procurement

There is currently a high volume of overseas applications being received by NMBI. The applications fall within different stages of the process, some requiring follow-up from the applicant while others require follow-up from NMBI.
The focus of this contract to provide support to two main areas, but not limited to these:
1. Applications in the ‘submitted’ category (requiring administrative assessment).
2. Applications in the ‘incomplete’ category (applications with missing documents or undergoing third party checks)
The objective of this tender is to implement a workforce augmentation facility where the awarded tenderer will provide additional resources to NMBI to process applications and mitigate demands. The processing solution is to progress and process the applications and maintain business as usual to meet the department’s KPIs. The contract will rely on five resources, with a quality/audit supervisor resource at 10% of the allocated resource (5 resources means 0.5 of a supervisor resource) who will be will be required for and responsible for tracking and monitoring team productivity and reporting directly to NMBI’s Head of Registration or their designate. Each resource/agent will be expected to process and meet agreed targets of applications reviewed per day. These targets will differ depending on the status of the application.
II.2.5)

Award criteria

Criteria below
Quality criterion  -  Name:  Suitability of tenderers in meeting the service requirement  /  Weighting:  75
Price  -  Weighting:  25
II.2.11)

Information about options

Options: no
II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

Section IV: Procedure

IV.1)

Description

IV.1.1)

Type of procedure

Open procedure
IV.1.8)

Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement : no
IV.2)

Administrative information

IV.2.1)

Previous publication concerning this procedure

Notice number in the OJ S: 2023/S 065-194783

Section V: Award of contract

Contract No: 1

Title: NMBI Business Process Outsourcing - qualification process

A contract/lot is awarded: yes
V.2)

Award of contract

V.2.1)

Date of conclusion of the contract

01/06/2023
V.2.2)

Information about tenders

Number of tenders received:  10
Number of tenders received by electronic means:  10
The contract has been awarded to a group of economic operators :  no
V.2.3)

Name and address of the contractor

SCL Sales Ltd
9776269G
The Weir Road, Milestone House,
Kilcolgan
Galway
IE
Telephone: +353 91442500
E-mail: info@saleschannel.ie
NUTS code:  IE -  IRELAND
Internet address: http://www.sclsales.ie

The contractor is an SME : yes
V.2.4)

Information on value of the contract/lot (excluding VAT)

Total value of the contract/lot:  360000.00  EUR

Section VI: Complementary information

VI.4)

Procedures for review

VI.4.1)

Review body

NMBI
18 Carysfort Avenue
Blackrock
A94 R299
IE