Date of dispatch of this notice: 10/10/2023
External Reference: 2023-244402
TED Reference: 2023/S 198-620173
Contract award notice - utilities
Information
Published
Contract award notice - utilities
Contract award notice – utilities
Results of the procurement procedure
Services
Directive 2014/25/EU
Section I: Contracting entity
I.1)
Name and addresses
Electricity Supply Board ( ESB )
N/A
2 Gateway
Dublin 3
East Wall Road
IE
Contact person:
Stephen Lawton
Telephone:
+353 17026836
E-mail:
stephen.lawton@esb.ie
NUTS code:
IE -
IRELAND
Main address:
http://www.esb.ie
Address of the buyer profile:
https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/377
I.6)
Main activity
Electricity
Section II: Object
II.1)
Scope of the procurement
II.1.1)
Title
The Supply and Maintenance of an end-end managed print service
Reference number:
SS CON 4742
II.1.2)
Main CPV code
72000000
-
IT services: consulting, software development, Internet and support
II.1.3)
Type of contract
Services
II.1.4)
Short description
The contracting entity intends to procure a Supply and Maintenance contract for the Provision of an end-end managed print service in approx. 90 ESB locations in the Republic of Ireland, and a small number of locations in Northern Ireland and mainland UK. The existing printer fleet consists of a mixture of 570+ single & multi-function (print, copy, scan) A3/A4 print devices. There are approx.13.5 million pages printed each year across all locations. Reducing the number of print devices and pages printed will be a key feature of this contract.
The impact of Covid-19 and the increase in ESB staff working remotely/flexibly will impact the number of sites and site occupancy, this will have a direct impact on the number of print devices required and print volumes throughout the duration of the contract. ESB reserves the right to ramp up and ramp down the print service without penalty.
The impact of Covid-19 and the increase in ESB staff working remotely/flexibly will impact the number of sites and site occupancy, this will have a direct impact on the number of print devices required and print volumes throughout the duration of the contract. ESB reserves the right to ramp up and ramp down the print service without penalty.
II.1.6)
Information about lots
This contract is divided into lots:
no
II.2)
Description
II.2.2)
Additional CPV code(s)
72000000
-
IT services: consulting, software development, Internet and support
II.2.3)
Place of performance
NUTS code:
UK -
UNITED KINGDOM
NUTS code:
IE -
IRELAND
Main site or place of performance:
Ireland
II.2.4)
Description of the procurement
The service will be required to be delivered within a Citrix (XenApp/XenDesktop 7.15 or later) environment and on both Windows 10 build 1803 and Windows Server 2016 or later. Any print driver should be Remote Desktop Services -Serer 2016/2019 verified /tested compatible. Printing is required from a variety of applications, including but not limited to Geodart, GIS, SAP and standard Microsoft office applications.
It is expected proof of concept testing will figure as part of the tender process.
ESB intends to award a three year contract for this service with an option to extend by a further two years by mutual agreement. The contract will include the following services –
• The supply & installation of single (print only) & multi-function (print, email, scan) A3/A4 print devices across all ESB locations. This should include a print assessment of each location to inform the type and number of print devices required in order maximise efficiency and optimise cost savings.
• All Print devices supplied must be capable of delivering the latest industry standard applications & functionality in order to achieve operational consistency across the print fleet. It is therefore not expected that the average age of the printer fleet exceeds 4 years, as currently applies, throughout the duration of the contract.
• An annual review of the printer fleet & printing habits in order to maximise efficiency and to reduce printing costs. (It is envisaged that this will include reducing the number of print devices and pages printed whilst maintaining operational efficiency)
• Proactive alerting to identify and solve potential printing problems.
• The provision of hardware & software maintenance for all printing devices.
• The provision of software updates for all printing devices.
• The provision, recommendation & installation of print drivers
• The provision of secure follow me printing.
• The provision of all print consumables (excluding paper) for all print devices.
• The provision of an environmentally sustainable consumable disposal service (in specified ESB locations)
• The provision of all relevant licensing in relation to the delivery of the managed print service.
• The provision of device monitoring, alerting and incident management
• Periodic reviews of all print devices in order to optimise their performance and suitability in all ESB locations.
• Account management to deliver regular account meetings & financial, environmental & usage reports.
It is expected proof of concept testing will figure as part of the tender process.
ESB intends to award a three year contract for this service with an option to extend by a further two years by mutual agreement. The contract will include the following services –
• The supply & installation of single (print only) & multi-function (print, email, scan) A3/A4 print devices across all ESB locations. This should include a print assessment of each location to inform the type and number of print devices required in order maximise efficiency and optimise cost savings.
• All Print devices supplied must be capable of delivering the latest industry standard applications & functionality in order to achieve operational consistency across the print fleet. It is therefore not expected that the average age of the printer fleet exceeds 4 years, as currently applies, throughout the duration of the contract.
• An annual review of the printer fleet & printing habits in order to maximise efficiency and to reduce printing costs. (It is envisaged that this will include reducing the number of print devices and pages printed whilst maintaining operational efficiency)
• Proactive alerting to identify and solve potential printing problems.
• The provision of hardware & software maintenance for all printing devices.
• The provision of software updates for all printing devices.
• The provision, recommendation & installation of print drivers
• The provision of secure follow me printing.
• The provision of all print consumables (excluding paper) for all print devices.
• The provision of an environmentally sustainable consumable disposal service (in specified ESB locations)
• The provision of all relevant licensing in relation to the delivery of the managed print service.
• The provision of device monitoring, alerting and incident management
• Periodic reviews of all print devices in order to optimise their performance and suitability in all ESB locations.
• Account management to deliver regular account meetings & financial, environmental & usage reports.
II.2.5)
Award criteria ( Agree to publish? yes )
Criteria below
Quality criterion
-
Name:
1. Functional Requirements
/
Weighting:
135
Quality criterion
-
Name:
2. Technical Requirements
/
Weighting:
400
Quality criterion
-
Name:
3. Support Services
/
Weighting:
145
Quality criterion
-
Name:
4. Implementation Plan
/
Weighting:
80
Quality criterion
-
Name:
5. Sustainability
/
Weighting:
40
Price
-
Weighting:
400
II.2.11)
Information about options
Options:
yes
Description of options:
It is envisaged the term of the contract commences on the date when services commence and shall be for a period of up to 36 months with an option to extend after the initial period of up to 24 Months from the expiry of the initial period, for a total contract period of 60 Months.
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no
Section IV: Procedure
IV.1)
Description
IV.1.1)
Type of procedure
Negotiated procedure with prior call for competition
IV.1.8)
Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement
: yes
IV.2)
Administrative information
IV.2.1)
Previous publication concerning this procedure
Notice number in the OJ S: 2020/S 167-405678
Section V: Award of contract
Contract No: 1
Title: The Supply and Maintenance of an end-end managed print service
V.2)
Award of contract
V.2.1)
Date of conclusion of the contract
09/08/2023
V.2.2)
Information about tenders ( Agree to publish? yes )
Number of tenders received:
3
Number of tenders received from SMEs:
1
Number of tenders received from tenderers from other EU Member States:
3
Number of tenders received from tenderers from non-EU Member States:
0
Number of tenders received by electronic means:
3
The contract has been awarded to a group of economic operators
:
noV.2.3)
Name and address of the contractor ( Agree to publish? yes )
Ergo
IE6597876G
1st Floor, Block T
Dublin 3
East Point Business
IE
Telephone:
+353 18843213
E-mail:
info@ergogroup.ie
Fax:
+353 18843201
NUTS code:
IE -
IRELAND
Internet address:
http://www.ergogroup.ie
The contractor is an SME : yes
Section VI: Complementary information
VI.3)
Additional information
1) Interested parties must register their interest on the eTenders website (http://www.etenders.gov.ie/) in order to be included on the mailing list for clarifications. All information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (http://www.etenders.gov.ie/) only. Registration is free of charge. The contracting entity will not accept responsibility for information relayed (or not relayed) via third parties
2) This is the sole call for competition for this service.
3) The contracting entity will not be responsible for any costs, charges or expenses incurred by candidates or tenderers.
4) Contract award will be subject to the approval of the competent authorities.
5) It will be a condition of award that candidates are tax compliant.
6) If for any reason it is not possible to admit to the contract one or more of the tenderers invited following the conclusion of this competitive process, or having awarded a contract, the contracting entity reserves the right to invite the next highest scoring tenderer to join the contract and/or deliver the contract as appropriate to the circumstances pertaining to said contract.
7) At its absolute discretion, the contracting entity may elect to terminate this procurement process at any time.
8) Please note in relation to all documents, that where reference is made to a particular standard, make, source, process, trademark, type or patent, that this is not to be regarded as a de facto requirement. In all such cases, it should be understood that such indications are to be treated strictly and solely for reference purposes only, to which the words "or equivalent" will always be appended.
9) Without prejudice to the principle of equal treatment, the contracting entity is not obliged to engage in a clarification process in respect of questionnaires with missing or incomplete information. Therefore, candidates are advised to ensure that they return fully completed questionnaires in order to avoid the risk of elimination from the competition.
10) At Section II.2.9 we have indicated that 5 will be invited to tender, please note that the contracting entity reserves the right to invite at least 5, subject to that number qualifying.
2) This is the sole call for competition for this service.
3) The contracting entity will not be responsible for any costs, charges or expenses incurred by candidates or tenderers.
4) Contract award will be subject to the approval of the competent authorities.
5) It will be a condition of award that candidates are tax compliant.
6) If for any reason it is not possible to admit to the contract one or more of the tenderers invited following the conclusion of this competitive process, or having awarded a contract, the contracting entity reserves the right to invite the next highest scoring tenderer to join the contract and/or deliver the contract as appropriate to the circumstances pertaining to said contract.
7) At its absolute discretion, the contracting entity may elect to terminate this procurement process at any time.
8) Please note in relation to all documents, that where reference is made to a particular standard, make, source, process, trademark, type or patent, that this is not to be regarded as a de facto requirement. In all such cases, it should be understood that such indications are to be treated strictly and solely for reference purposes only, to which the words "or equivalent" will always be appended.
9) Without prejudice to the principle of equal treatment, the contracting entity is not obliged to engage in a clarification process in respect of questionnaires with missing or incomplete information. Therefore, candidates are advised to ensure that they return fully completed questionnaires in order to avoid the risk of elimination from the competition.
10) At Section II.2.9 we have indicated that 5 will be invited to tender, please note that the contracting entity reserves the right to invite at least 5, subject to that number qualifying.
VI.4)
Procedures for review
VI.4.1)
Review body
Chief Registrar
Four Courts, Inns Quay
Dublin 7
IE
Telephone:
+353 18886000
Internet address:
http://www.courts.ie
VI.4.2)
Body responsible for mediation procedures
Not Applicable
Ireland
IE
VI.4.4)
Service from which information about the review procedure may be obtained
Suppliers own legal advisor
Ireland
IE