ETENDERS

Contract award notice

Information

Published

Date of dispatch of this notice: 24/08/2023

External Reference: 2023-223032

TED Reference: 2023/S 165-520545

Contract award notice

Contract award notice

Results of the procurement procedure

Directive 2014/24/EU

Section I: Contracting authority

I.1)

Name and addresses

Department of Public Expenditure and Reform
N/A
Government Buildings
Dublin
Upr Merrion Street
IE
Contact person: Thomas Bohan
E-mail: thomas.bohan@per.gov.ie
NUTS code:  IE -  IRELAND
Internet address(es):
Main address: https://www.gov.ie/en/organisation/department-of-public-expenditure-and-reform/
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1887

I.4)

Type of the contracting authority

Ministry or any other national or federal authority, including their regional or local subdivisions
I.5)

Main activity

General public services

Section II: Object

II.1)

Scope of the procurement

II.1.1)

Title

Provision of an IT Service Management (ITSM) Service Desk Solution
Reference number:  PM407-RFT-1
II.1.2)

Main CPV code

72500000  -  Computer-related services
II.1.3)

Type of contract

Services
II.1.4)

Short description

This public procurement competition relates to the provision and implementation of a IT Service Management (ITSM) based Service Desk Solution for the Office of the Government Chief Information Officer (OGCIO). The Office of the Government Chief Information Officer (OGCIO) is a division of the Department of Public Expenditure and Reform.
II.1.6)

Information about lots

This contract is divided into lots: no
II.1.7)

Total value of the procurement

Value excluding VAT:  1000000.00  EUR
II.2)

Description

II.2.2)

Additional CPV code(s)

48000000  -  Software package and information systems
48517000  -  IT software package
48900000  -  Miscellaneous software package and computer systems
72000000  -  IT services: consulting, software development, Internet and support
72250000  -  System and support services
72253000  -  Helpdesk and support services
72253100  -  Helpdesk services
II.2.3)

Place of performance

NUTS code:  IE -  IRELAND
II.2.4)

Description of the procurement

This public procurement competition relates to the provision and implementation of a IT Service Management (ITSM) based Service Desk Solution for the Office of the Government Chief Information Officer (OGCIO). The Office of the Government Chief Information Officer (OGCIO) is a division of the Department of Public Expenditure and Reform.
II.2.5)

Award criteria

Criteria below
Quality criterion  -  Name:  Quality of the Response to the Functional Requirements  /  Weighting:  40%
Quality criterion  -  Name:  Quality of the Response to the Data Privacy and Data Security Requirements  /  Weighting:  10%
Quality criterion  -  Name:  Quality of the Response to the Solution Maturity, Solution Support and Solution Support Resources  /  Weighting:  8%
Quality criterion  -  Name:  Quality of the Response of the Delivery and Implementation Methodology  /  Weighting:  7%
Quality criterion  -  Name:  Quality of the Response of the Solution Provider's Environmental and Sustainability Standards  /  Weighting:  5%
Cost criterion  -  Name:  Costs  /  Weighting:  30%
II.2.11)

Information about options

Options: no
II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

Section IV: Procedure

IV.1)

Description

IV.1.1)

Type of procedure

Open procedure
IV.1.8)

Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement : no
IV.2)

Administrative information

IV.2.1)

Previous publication concerning this procedure

Notice number in the OJ S: 2022/S 195-553510

Section V: Award of contract

Contract No: 1

Title: Provision of an IT Service Management (ITSM) Service Desk Solution

A contract/lot is awarded: yes
V.2)

Award of contract

V.2.1)

Date of conclusion of the contract

14/04/2023
V.2.2)

Information about tenders

Number of tenders received:  7
The contract has been awarded to a group of economic operators :  no
V.2.3)

Name and address of the contractor

Softcat Ltd
Dublin
IE
NUTS code:  IE061 -  Dublin

The contractor is an SME : no
V.2.4)

Information on value of the contract/lot (excluding VAT)

Initial estimated total value of the contract/lot:  1000000.00  EUR
Total value of the contract/lot:  1000000.00  EUR

Section VI: Complementary information

VI.4)

Procedures for review

VI.4.1)

Review body

The High Court
The Four Courts
Dublin
IE