ETENDERS

Contract award notice

Information

Published

Date of dispatch of this notice: 31/07/2023

External Reference: 2023-224746

TED Reference: 2023/S 149-473340

Contract award notice

Contract award notice

Results of the procurement procedure

Directive 2014/24/EU

Section I: Contracting authority

I.1)

Name and addresses

National Museum of Ireland
N/A
Collins Barracks
Dublin 7
Benburb Street
IE
Contact person: Paige Hagenov
Telephone: +353 16486479
E-mail: phagenov@museum.ie
NUTS code:  IE -  IRELAND
Internet address(es):
Main address: https://www.museum.ie/en-ie/home
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/290

I.4)

Type of the contracting authority

Body governed by public law
I.5)

Main activity

Recreation, culture and religion

Section II: Object

II.1)

Scope of the procurement

II.1.1)

Title

NMI/2023/15 Provision of Visitor Audience Survey Services
Reference number:  NMI/2023/15
II.1.2)

Main CPV code

79342310  -  Customer survey services
II.1.3)

Type of contract

Services
II.1.4)

Short description

The NMI awarded a framework for the services of a company or agency to deliver the National Museum of Ireland’s ongoing and developing audience research programme as part of the Visitor Transformation Project. We require a range of data and insights about our visitors and audience to assist in the delivery of our new Strategic Plan and Capital Development Programme. NMI is seeking a suitably qualified contractor to deliver onsite and digital research with experience in the arts and cultural sector, particularly within venues (galleries, museums, theatres) to provide a range of services. In line with Public Service Innovation and NMI’s commitment to innovation, NMI are particularly interested in a methodology that uses the principles of service design in data collection, analysis and recommendations relating to data insights.
II.1.6)

Information about lots

This contract is divided into lots: no
II.1.7)

Total value of the procurement

Value excluding VAT:  500000.00  EUR
II.2)

Description

II.2.2)

Additional CPV code(s)

72221000  -  Business analysis consultancy services
73110000  -  Research services
73200000  -  Research and development consultancy services
73300000  -  Design and execution of research and development
79300000  -  Market and economic research; polling and statistics
79310000  -  Market research services
79311000  -  Survey services
79311100  -  Survey design services
79311200  -  Survey conduction services
79311300  -  Survey analysis services
79315000  -  Social research services
79320000  -  Public-opinion polling services
79330000  -  Statistical services
79342311  -  Customer satisfaction survey
II.2.3)

Place of performance

NUTS code:  IE -  IRELAND
II.2.4)

Description of the procurement

The objective of this invitation was to secure the services of a company or agency to deliver the National Museum of Ireland’s ongoing and developing audience research programme as part of the Visitor Transformation Project. We required a range of data and insights about our visitors and audience to assist in the delivery of our new Strategic Plan and Capital Development Programme. NMI was seeking a suitably qualified contractor to deliver onsite and digital research with experience in the arts and cultural sector, particularly within venues (galleries, museums, theatres) to provide a range of services. In line with Public Service Innovation and NMI’s commitment to innovation, NMI were particularly interested in a methodology that uses the principles of service design in data collection, analysis and recommendations relating to data insights. Surveys should also take a visitor centred view.
II.2.5)

Award criteria

Criteria below
Quality criterion  -  Name:  Proposed Methodology for Survey Design Demonstrating an Understanding of NMI and its Sites, Goals and Targets.  /  Weighting:  40
Quality criterion  -  Name:  Project and Relationship Management  /  Weighting:  20
Quality criterion  -  Name:  Proposals for Data Analytics and Presentation/Interpretation of Results  /  Weighting:  20
Cost criterion  -  Name:  Ultimate Cost  /  Weighting:  20
II.2.11)

Information about options

Options: no
II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

Section IV: Procedure

IV.1)

Description

IV.1.1)

Type of procedure

Open procedure
IV.1.3)

Information about a framework agreement or a dynamic purchasing system

The procurement involves the establishment of a framework agreement
IV.1.8)

Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement : yes
IV.2)

Administrative information

IV.2.1)

Previous publication concerning this procedure

Notice number in the OJ S: 2023/S 080-241404

Section V: Award of contract

Contract No: 1

Title: NMI/2023/15 Provision of Visitor Audience Survey Services

A contract/lot is awarded: yes
V.2)

Award of contract

V.2.1)

Date of conclusion of the contract

24/07/2023
V.2.2)

Information about tenders

Number of tenders received:  3
Number of tenders received from SMEs:  3
Number of tenders received by electronic means:  3
The contract has been awarded to a group of economic operators :  no
V.2.3)

Name and address of the contractor

Context Studio Ltd
3583104VH
48 McGovern's Corner
Dublin
D08T28V
IE
Telephone: +353 866071087
E-mail: john@contextstudio.ie
NUTS code:  IE -  IRELAND

The contractor is an SME : yes
V.2.4)

Information on value of the contract/lot (excluding VAT)

Initial estimated total value of the contract/lot:  500000.00  EUR
Lowest offer:  21240.00  EUR / Highest offer:  144000.00  EUR   taken into consideration

Section VI: Complementary information

VI.3)

Additional information

Please note that the maximum value of the framework is €500,000 - although this is not a guaranteed expenditure
VI.4)

Procedures for review

VI.4.1)

Review body

High Court
Ireland
IE

VI.4.3)

Review procedure

Precise information on deadline(s) for review procedures: 
Precise information on deadline(s) for review procedures:
In accordance with SI 130 (Public Sector Remedies legislation)