72315100
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Data network support services
NUTS code:
IE063 -
Midland
NUTS code:
IE061 -
Dublin
NUTS code:
IE042 -
West
NUTS code:
IE041 -
Border
Main site or place of performance:
Cavan, Louth, Monaghan, Longford, Leitrim and Dún Laoghaire-Rathdown
RFT to Establish a Single Party Framework Agreement for the Provision of Advanced Network Services to the Local Authorities of Cavan, Louth, Monaghan, Longford, Leitrim & Dún Laoghaire-Rathdown
Cavan County Council on behalf of Cavan County Council, Louth County Council, Monaghan County Council, Longford County Council, Leitrim County Council and Dún Laoghaire-Rathdown County Council, invites Tenders to this Request for Tenders from economic operators for the establishment of a single party framework agreement for the provision of Advanced Network Services to the above named Local Authorities.
Criteria below
Quality criterion
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Name:
Criterion B -Methodology & Delivery of Service Proposed
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Weighting:
300 Marks (30%)
Quality criterion
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Name:
Sub Criterion - B1 - Contact Method (email, phone, portal etc)
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Weighting:
50 Marks (5%)
Quality criterion
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Name:
Sub Criterion - Comprehensiveness of escalation procedures based on priority, SLA and triggers
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Weighting:
50 Marks (5%)
Quality criterion
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Name:
Sub Criterion - B3 – Merits of Service desk...
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Weighting:
50 Marks (5%)
Quality criterion
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Name:
Sub Criterion - B4 - Ability to respond to non-urgent requests for configuration changes to router, switch and firewall infrastructure within one (1) business day.
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Weighting:
50 Marks (5%)
Quality criterion
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Name:
Sub Criterion - B5 - Ability to meet a 4 hour response with parts and an engineer on site when required
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Weighting:
50 Marks (5%)
Quality criterion
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Name:
Sub Criterion - B6 - Single point of contact for Service Desk and Escalation management as detailed in the Service Requirements.
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Weighting:
50 Marks (5%)
Quality criterion
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Name:
Criterion C - Quality of Proposed Team Leader and Proposed Team
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Weighting:
300 Marks (30%)
Cost criterion
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Name:
Criterion A -THE COST CRITERION
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Weighting:
400 Marks (40%)
The procurement is related to a project and/or programme financed by European Union funds:
no
The Procurement /Contract Value of €134,000 ex vat is per annum. This may vary during the lifetime of the Framework and contracts awarded under same.