ETENDERS

Contract notice

Information

Published

Date of dispatch of this notice: 27/03/2023

Expire date: 28/04/2023

External Reference: 2023-268544

TED Reference: 2023/S 065-194783

Contract notice

Contract notice

Directive 2014/24/EU

Section I: Contracting authority

I.1)

Name and addresses

Bord Altranais agus Cnáimhseachais na hÉireann/Nursing and Midwifery Board of Ireland
N/A
18/20 Carysfort Avenue
Co. Dublin
Blackrock
IE
Contact person: Procurement NMBI
E-mail: procurement@nmbi.ie
NUTS code:  IE -  IRELAND
Internet address(es):
Main address: http://www.nmbi.ie
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/454

I.3)

Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at:  
http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=237851&B=ETENDERS_SIMPLE
Additional information can be obtained from
the abovementioned address:  
Tenders or requests to participate must be submitted
electronically via:  http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=237851&B=ETENDERS_SIMPLE
Tenders or requests to participate must be submitted
to the abovementioned address
I.4)

Type of the contracting authority

Regional or local agency/office
I.5)

Main activity

Health

Section II: Object

II.1)

Scope of the procurement

II.1.1)

Title

NMBI Business Process Outsourcing - qualification process
Reference number:  2023-03 NMBI BPO
II.1.2)

Main CPV code

79500000  -  Office-support services
II.1.3)

Type of contract

Services
II.1.4)

Short description

The objective of this tender is to implement a workforce augmentation facility where the awarded tenderer will provide additional resources to NMBI to process applications and mitigate demands. The processing solution is to progress and process the applications and maintain business as usual to meet the department’s KPIs. The contract will rely on five resources, with a quality/audit supervisor resource at 10% of the allocated resource (5 resources means 0.5 of a supervisor resource) who will be will be required for and responsible for tracking and monitoring team productivity and reporting directly to NMBI’s Head of Registration or their designate. Each resource/agent will be expected to process and meet agreed targets of applications reviewed per day. These targets will differ depending on the status of the application.
II.1.5)

Estimated total value

Value excluding VAT: 360000.00  EUR
II.1.6)

Information about lots

This contract is divided into lots: no
II.2)

Description

II.2.2)

Additional CPV code(s)

66133000  -  Processing and clearing services
66172000  -  Financial transaction processing and clearing-house services
72310000  -  Data-processing services
72312000  -  Data entry services
72513000  -  Office automation services
II.2.3)

Place of performance

NUTS code:  IE -  IRELAND
Main site or place of performance:  
Co. Dublin
II.2.4)

Description of the procurement

There is currently a high volume of overseas applications being received by NMBI. The applications fall within different stages of the process, some requiring follow-up from the applicant while others require follow-up from NMBI.
The focus of this contract to provide support to two main areas, but not limited to these:
1. Applications in the ‘submitted’ category (requiring administrative assessment).
2. Applications in the ‘incomplete’ category (applications with missing documents or undergoing third party checks)
The objective of this tender is to implement a workforce augmentation facility where the awarded tenderer will provide additional resources to NMBI to process applications and mitigate demands. The processing solution is to progress and process the applications and maintain business as usual to meet the department’s KPIs. The contract will rely on five resources, with a quality/audit supervisor resource at 10% of the allocated resource (5 resources means 0.5 of a supervisor resource) who will be will be required for and responsible for tracking and monitoring team productivity and reporting directly to NMBI’s Head of Registration or their designate. Each resource/agent will be expected to process and meet agreed targets of applications reviewed per day. These targets will differ depending on the status of the application.
II.2.5)

Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)

Estimated value

Value excluding VAT: 360000.00  EUR
II.2.7)

Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 24
This contract is subject to renewal: no
II.2.10)

Information about variants

Variants will be accepted: no
II.2.11)

Information about options

Options: no
II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

Section III: Legal, economic, financial and technical information

III.1)

Conditions for participation

III.1.2)

Economic and financial standing

Selection criteria as stated in the procurement documents
III.1.3)

Technical and professional ability

Selection criteria as stated in the procurement documents
III.2)

Conditions related to the contract

Section IV: Procedure

IV.1)

Description

IV.1.1)

Type of procedure

Open procedure
IV.1.8)

Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement : no
IV.2)

Administrative information

IV.2.2)

Time limit for receipt of tenders or requests to participate

Date:  28/04/2023
Local time:  15:00
IV.2.4)

Languages in which tenders or requests to participate may be submitted

English
IV.2.7)

Conditions for opening of tenders

Date:  28/04/2023
Local time:  15:00

Section VI: Complementary information

VI.1)

Information about recurrence

This is a recurrent procurement:  no
VI.4)

Procedures for review

VI.4.1)

Review body

NMBI
18 Carysfort Avenue
Blackrock
A94 R299
IE