ETENDERS

Prior information notice

Information

Published

Date of dispatch of this notice: 22/02/2023

Expire date: 03/03/2023

External Reference: 2023-284375

TED Reference: 2023/S 041-119332

Prior information notice

Prior information notice

Services

Directive 2014/24/EU

This notice is for prior information only

Section I: Contracting authority

I.1)

Name and addresses

South Dublin County Council
N/A
County Hall
Dublin 24
Tallaght
IE
Contact person: Kelly Byron
Telephone: +353 14149320
E-mail: procurement@sdublincoco.ie
NUTS code:  IE061 -  Dublin
Internet address(es):
Main address: http://www.sdcc.ie
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/277

I.3)

Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at:  
http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=234717&B=ETENDERS_SIMPLE
Additional information can be obtained from
the abovementioned address:  
I.4)

Type of the contracting authority

Regional or local authority
I.5)

Main activity

General public services

Section II: Object

II.1)

Scope of the procurement

II.1.1)

Title

Delivery of a SaaS based telephony solution including call centre functionality, maintenance and support.
Reference number:  3353
II.1.2)

Main CPV code

64215000  -  IP telephone services
II.1.3)

Type of contract

Services
II.1.4)

Short description

This is a Prior Information Notice/ Request for Information to potential service providers to deliver a SaaS based telephony solution including contact centre functionality, maintenance and support. It is the Councils requirement to leverage the investment in the Microsoft Technology stack as much as possible. Microsoft Teams/headsets have replaced desktop phones and thus the system must integrate with Microsoft Teams natively.
The service will be delivered across the Council including; County Hall, Clondalkin Civic Offices, Libraries and external Depots.
The project includes complete migration from the existing infrastructure, data and services and subsequent support and maintenance of new infrastructure and services.
Any documents contained within the Prior Information Notice are indicative only and may be subject to change prior to the formal release of the tender.
II.1.6)

Information about lots

This contract is divided into lots: no
II.2)

Description

II.2.2)

Additional CPV code(s)

64215000  -  IP telephone services
II.2.3)

Place of performance

NUTS code:  IE061 -  Dublin
II.2.4)

Description of the procurement

This is a Prior Information Notice/ Request for Information to potential service providers to deliver a SaaS based telephony solution including contact centre functionality, maintenance and support. It is the Councils requirement to leverage the investment in the Microsoft Technology stack as much as possible. Microsoft Teams/headsets have replaced desktop phones and thus the system must integrate with Microsoft Teams natively.
The service will be delivered across the Council including; County Hall, Clondalkin Civic Offices, Libraries and external Depots.
The project includes complete migration from the existing infrastructure, data and services and subsequent support and maintenance of new infrastructure and services.
Any documents contained within the Prior Information Notice are indicative only and may be subject to change prior to the formal release of the tender.
II.2.14)

Additional information

Submissions must be submitted online via the
electronic postbox on www.etenders.gov.ie before 4pm on March 3rd, 2023
II.3)

Estimated date of publication of contract notice:

31/03/2023

Section IV: Procedure

IV.1)

Description

IV.1.8)

Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement : yes
IV.2)

Administrative information

Section VI: Complementary information