ETENDERS

Contract award notice

Information

Published

Date of dispatch of this notice: 20/01/2023

External Reference: 2023-271698

TED Reference: 2023/S 018-049130

Contract award notice

Contract award notice

Results of the procurement procedure

Directive 2014/24/EU

Section I: Contracting authority

I.1)

Name and addresses

Health Service Executive (HSE)
N/A
Head Office
Naas
Millennium Park
IE
Contact person: Aisling O Brien
Telephone: +353 0
E-mail: aisling.obrien4@hse.ie
NUTS code:  IE -  IRELAND
Internet address(es):
Main address: http://www.hse.ie
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/461

I.2)

Joint procurement

The contract is awarded by a central purchasing body
I.4)

Type of the contracting authority

Body governed by public law
I.5)

Main activity

Health

Section II: Object

II.1)

Scope of the procurement

II.1.1)

Title

National Service Desk Printer Support & Maintenance Agreement
Reference number:  HSE 19512
II.1.2)

Main CPV code

50300000  -  Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment
II.1.3)

Type of contract

Services
II.1.4)

Short description

Printer Support & Maintenance Agreement for the National Service Desk
II.1.6)

Information about lots

This contract is divided into lots: no
II.1.7)

Total value of the procurement

Value excluding VAT:  232868.00  EUR
II.2)

Description

II.2.2)

Additional CPV code(s)

30232120  -  Dot-matrix printers
42991230  -  Ticket printers
50310000  -  Maintenance and repair of office machinery
50313200  -  Photocopier maintenance services
50323000  -  Maintenance and repair of computer peripherals
50323100  -  Maintenance of computer peripherals
II.2.3)

Place of performance

NUTS code:  IE -  IRELAND
Main site or place of performance:  
IRELAND
II.2.4)

Description of the procurement

Printer Support & Maintenance Agreement for the National Service Desk
II.2.5)

Award criteria

Criteria below
Quality criterion  -  Name:  Specialist onsite engineers with matching skillset, knowledge and hardware parts  /  Weighting:  35%
Quality criterion  -  Name:  Third party ticketing system and ticket notification process  /  Weighting:  15%
Quality criterion  -  Name:  Third party account manager  /  Weighting:  20%
Cost criterion  -  Name:  Ultimate Cost  /  Weighting:  30%
II.2.11)

Information about options

Options: no
II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

Section IV: Procedure

IV.1)

Description

IV.1.1)

Type of procedure

Open procedure
IV.1.8)

Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement : yes
IV.2)

Administrative information

IV.2.1)

Previous publication concerning this procedure

Notice number in the OJ S: 2022/S 211-608041

Section V: Award of contract

Contract No: 1

Title: National Service Desk Printer Support & Maintenance Agreement

A contract/lot is awarded: yes
V.2)

Award of contract

V.2.1)

Date of conclusion of the contract

20/01/2023
V.2.2)

Information about tenders

Number of tenders received:  1
Number of tenders received by electronic means:  1
The contract has been awarded to a group of economic operators :  no
V.2.3)

Name and address of the contractor

ICT Services
IE6433729W
ICT House
Dublin 12
Dublin D12 Hn44
IE
Telephone: +353 879203888
E-mail: james.dowdall@ictservices.ie
NUTS code:  IE -  IRELAND
Internet address: http://www.ictservices.ie

The contractor is an SME : yes
V.2.4)

Information on value of the contract/lot (excluding VAT)

Initial estimated total value of the contract/lot:  232868.00  EUR
Total value of the contract/lot:  232868.00  EUR

Section VI: Complementary information

VI.4)

Procedures for review

VI.4.1)

Review body

High Court of Ireland
Four Courts
Inns Quay
Dublin 7
IE