Date of dispatch of this notice: 20/01/2023
External Reference: 2023-248288
TED Reference: 2023/S 018-049601
Corrigendum
Information
Published
Corrigendum
Corrigendum
Notice for changes or additional information
Services
Directive 2014/24/EU
Section I: Contracting authority/entity
I.1)
Name and addresses
Commission for Communications Regulation (ComReg),
9614619A
One Dockland Central, Guild Street, Dublin 1, Ireland, D01 E4X0
Dublin
Dublin
IE
Contact person:
Karen Cumiskey
Telephone:
+353 18049600
E-mail:
karen.cumiskey@comreg.ie
Fax:
+353 18049665
NUTS code:
IE -
IRELAND
Main address:
https://www.comreg.ie/
Address of the buyer profile:
https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/559
Section II: Object
II.1)
Scope of the procurement
II.1.1)
Title
Request for Tenders for provision of Customer Contact Management Services
Reference number:
ComReg T09466
II.1.2)
Main CPV code
79512000
-
Call centre
II.1.3)
Type of contract
Services
II.1.4)
Short description
Request for Tenders (RFT) for provision of Customer Contact Management Services.
• ComReg is seeking a tenderer with a proven track record to provide a ComReg branded managed customer care service for consumers of electronic communications services (“ECS”) premium rate services (“PRS”), and Postal services
• In summary the service involves dealing with all consumer contacts (residential and business consumers) to ComReg and service provider contacts in relation to complaints raised with providers on behalf of individual consumers
• This includes handling queries (requests for information in relation to the sectors we regulate) and managing complaints from consumers and communications with service providers in respect of electronic communications services (“ECS”), premium rate services (“PRS”) and postal services
For Full details please refer to Procurement Documentation uploaded to this RFT # 229999
• ComReg is seeking a tenderer with a proven track record to provide a ComReg branded managed customer care service for consumers of electronic communications services (“ECS”) premium rate services (“PRS”), and Postal services
• In summary the service involves dealing with all consumer contacts (residential and business consumers) to ComReg and service provider contacts in relation to complaints raised with providers on behalf of individual consumers
• This includes handling queries (requests for information in relation to the sectors we regulate) and managing complaints from consumers and communications with service providers in respect of electronic communications services (“ECS”), premium rate services (“PRS”) and postal services
For Full details please refer to Procurement Documentation uploaded to this RFT # 229999
Section VI: Complementary information
VI.6)
Original notice reference
Notice number in the OJ S: 2022/S 246-711324
Section VII: Changes
VII.1)
Information to be changed or added
VII.1.2)
Text to be corrected in the original notice
Section number:
II.1.5
Place of text to be modified:
Estimated total value
Instead of:
3500000
Read:
6125000
Section number:
II.2.6
Place of text to be modified:
Estimated value
Instead of:
3500000
Read:
6125000
VII.2)
Other additional information
The estimated value indicated in the contract notice has been updated to €6125000 to reflect the entire term of the Contract (4 year term and up to 3 years optional extensions), being an estimated total for entire possible 7 years.