ETENDERS

Contract award notice

Information

Published

Date of dispatch of this notice: 17/01/2023

External Reference: 2023-248654

TED Reference: 2023/S 015-040072

Contract award notice

Contract award notice

Results of the procurement procedure

Directive 2014/24/EU

Section I: Contracting authority

I.1)

Name and addresses

Department of Education and Skills
IE4000067R
Marlborough Street
Dublin
Dublin 1
IE
Contact person: Therese Callery
E-mail: therese_callery@dfheris.gov.ie
NUTS code:  IE0 -  IRELAND
Internet address(es):
Main address: http://www.education.ie
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1142

I.4)

Type of the contracting authority

Ministry or any other national or federal authority, including their regional or local subdivisions
I.5)

Main activity

Education

Section II: Object

II.1)

Scope of the procurement

II.1.1)

Title

Provision of a Customer Relationship Management System and Ongoing Support Services
Reference number:  DFHERISCRM2022
II.1.2)

Main CPV code

72000000  -  IT services: consulting, software development, Internet and support
II.1.3)

Type of contract

Services
II.1.4)

Short description

Department of Further and Higher Education, Research, Innovation and Science (the “Contracting Authority”) invites tenders from economic operators for the provision of a Customer Relationship Management System and Ongoing Support Services
This competition relates to the procurement of a CRM solution for reporting, monitoring, auditing, and accounting for expenditure under Ireland’s ESF+ programme for the 2021-2027 period. While the solution will be used primarily for the ESF+, the proposed solution should be scalable to include other EU Funds and their programmes (should the future need arise).
II.1.6)

Information about lots

This contract is divided into lots: no
II.1.7)

Total value of the procurement

Value excluding VAT:  741020.20  EUR
II.2)

Description

II.2.2)

Additional CPV code(s)

72200000  -  Software programming and consultancy services
72210000  -  Programming services of packaged software products
72220000  -  Systems and technical consultancy services
72230000  -  Custom software development services
72240000  -  Systems analysis and programming services
72250000  -  System and support services
72260000  -  Software-related services
II.2.3)

Place of performance

NUTS code:  IE0 -  IRELAND
Main site or place of performance:  
Dublin
II.2.4)

Description of the procurement

Department of Further and Higher Education, Research, Innovation and Science (the “Contracting Authority”) invites tenders from economic operators for the provision of a Customer Relationship Management System and Ongoing Support Services
This competition relates to the procurement of a CRM solution for reporting, monitoring, auditing, and accounting for expenditure under Ireland’s ESF+ programme for the 2021-2027 period. While the solution will be used primarily for the ESF+, the proposed solution should be scalable to include other EU Funds and their programmes (should the future need arise).
II.2.5)

Award criteria

Criteria below
Quality criterion  -  Name:  Technical Merit  /  Weighting:  40
Quality criterion  -  Name:  Logistics  /  Weighting:  20
Quality criterion  -  Name:  Experience & Expertise  /  Weighting:  20
Price  -  Weighting:  20
II.2.11)

Information about options

Options: no
II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

Section IV: Procedure

IV.1)

Description

IV.1.1)

Type of procedure

Open procedure
IV.1.8)

Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement : yes
IV.2)

Administrative information

IV.2.1)

Previous publication concerning this procedure

Notice number in the OJ S: 2022/S 138-394900

Section V: Award of contract

Contract No: 1

Title: Provision of a Customer Relationship Management System and Ongoing Support Services

A contract/lot is awarded: yes
V.2)

Award of contract

V.2.1)

Date of conclusion of the contract

14/11/2022
V.2.2)

Information about tenders

Number of tenders received:  3
Number of tenders received from SMEs:  3
Number of tenders received from tenderers from other EU Member States:  0
Number of tenders received from tenderers from non-EU Member States:  0
Number of tenders received by electronic means:  3
The contract has been awarded to a group of economic operators :  no
V.2.3)

Name and address of the contractor

Storm Technologies
Dublin
IE
NUTS code:  IE -  IRELAND

The contractor is an SME : yes
V.2.4)

Information on value of the contract/lot (excluding VAT)

Total value of the contract/lot:  741020.20  EUR

Section VI: Complementary information

VI.4)

Procedures for review

VI.4.1)

Review body

The High Court of Ireland
Dublin
Dublin
IE